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The Executive Director, Office of Headquarters Operations is responsible for the day-to-day operations of NASA Headquarters. The Executive Director provides leadership and management oversight of Headquarters policies and procedures and services and product delivery at Headquarters.
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Smartcard-Only Login at NASA HQ

To comply with Federal mandates and to improve security, NASA is in the process of adopting the requirement of using your NASA smartcard (NASA badge) as the sole method of logging into NASA-issued computers. Once enabled, you will only be able to access your computer with your smartcard and smartcard PIN. Windows 7 computers are being migrated first; Macintosh computers will be migrated in FY 2015. Contact: Marion Meissner, 358-0585
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IT Services Day New Item

Date/Time: October 21, 9:30 a.m. – 3:30 p.m.
Exhibit Location: Room 2E39
Information Briefings: Glennan Conference Center (1O35)
Contact: Stanley Artis, 358-2032
ITCD is hosting an awareness event to help familiarize HQ personnel with IT and communication services available at NASA Headquarters. Featured services include training, application development, remote access, data backup, printing, multifunction devices, multimedia, design, records management, and more. Also, attend informational briefings by representatives from Apple, Microsoft, Verizon, and IT Labs. And don’t miss the HQ the IT Security team’s briefing on Home Computer Security. For more information, visit the 2014 IT Services Day Web page.

Export Control Overview: Cybersecurity Brown Bag Session New Item

Date/Time: October 29, 1-2 p.m.
Location: Room MIC-5A (5H42-A)
Registration: Darline Brown, 358-2039
October is Cybersecurity Awareness Month and ITCD is having a special presentation on export control. Bring your lunch and learn about Export Administration Regulations (EAR) and International Traffic in Arms Regulations (ITAR). Seating is limited; register in advance to reserve your spot.

NASA Privacy Brown Bag Session New Item

Date/Time: October 30, 1-2 p.m.
Location: Room 7Q46
Registration: Darline Brown, 358-2039
Attend ITCD’s Cybersecurity Awareness Month special presentation about privacy at NASA. Bring your lunch and learn how to protect sensitive information. Seating is limited; register in advance to reserve your spot.

Wear Red-White-Blue Day for CFC

Date/Time: October 16, 12 noon – 2 p.m.
Location: West Lobby
Contact: Tom Hayes, 358-0794
The Combined Federal Campaign (CFC) has designated Thursday, October 16, as the national Wear Red-White-Blue day. Come to work with your favorite red-white-blue attire to show your support for the campaign. Visit the CFC Information table in the West Lobby from noon to 2 p.m., and make your pledge. Learn more about CFC and find your charity here:

Conflict Resolution Awareness Day

Date/Time: October 16, 9:30-11:30 a.m.
Location: West Lobby
Contact: Claudia Silver, 358-0936
All HQ employees are invited to visit information tables in the West Lobby to learn about programs at Headquarters that are available for the resolution of workplace conflicts. Programs include the Alternate Dispute Resolution (ADR) Program, Conflict Management Program (CMP), Ombudsman Program and the Anti-Harassment Program. For more information on these programs, visit the HQ Equal Opportunity and Diversity Management Division’s Web page.

October is National Cybersecurity Awareness Month

Contact: Darline Brown, 358-2039
October 2014 marks the 11th Annual National Cybersecurity Awareness Month. The NASA Office of the Chief Information Officer is encouraging all NASA personnel to “Stop. Think. Connect.” – remember cybersecurity best practices to protect and safeguard NASA’s information and assets. For more information and resources, visit the HQ Cybersecurity Awareness Web page.

NASA’s New eForms Solution: Adobe LiveCycle

Contact: Patricia Southerland, 358-0621
The NASA Electronic Forms System (NEFS) is a suite of tools for filling out, signing, submitting, archiving and tracking electronic forms – all using your desktop computer. Headquarters has completed the process of converting legacy form formats, such as FileNet, to NASA's new eForms solution: Adobe LiveCycle Enterprise Suite 4. This new portal provides access to all public and internal NASA and Center forms. You may notice some changes and functionality enhancements. Forms in PDF format will open in Adobe Reader X or higher. For details, visit the HQ NEF Web page.

Military Blood Drive

Date/Time: October 15, 9 a.m. – 1 p.m.
Location: Room 2E39
Contact: Chinita Jones, 358-2600
All NASA civil service and contractor employees are invited to participate. The blood collected here at NASA is used at our nation’s military hospitals and benefits our armed service members and their families. To schedule an appointment, go to the Military Donor Web site and search under sponsor code: NASA-DC. Walk-ins are welcome.

Lean Six Sigma Green Belt Training for Certification

Date/Time: November 3-6, 8 a.m. – 5 p.m.
Location: Room 5H42-A
Contact: Dr. Nat Jambulingam, 358-1126
This Lean Six Sigma (LSS) Green Belt training is for those who are interested in working improvement projects. It covers the basic LSS methodologies, facilitation skills, and improvement based project management. For details and to register, send an email to Dr. Nat Jambulingam by October 20.

2014 ITCD Customer Satisfaction Survey

Deadline: October 16
Contact: Stanley Artis, 358-2032
The Information Technology and Communications Division (ITCD) is conducting its 2014 Customer Satisfaction Survey for NASA civil servants. Look for an invitation to take the survey in an upcoming IT Notice. Take 15-20 minutes to provide your feedback on IT products and services. Your feedback will help guide ITCD in making improvements to provide a better IT experience for HQ

Annual Ethics Training

Deadline: October 31
Training Schedule: See Ethics Training Web page
Contact: Donna Nelson, 358-0550 or Ethics Team, 358-2465
Anyone who files a Public Financial Disclosure Report (OGE-278) or a Confidential Financial Disclosure Report (OGE-450) is required to take ethics training every year. This training must be completed by October 31. Employees may also take NASA’s online course “Ethics Training for NASA Employees 2014” in SATERN to satisfy this requirement, although attendance at a live training class is preferred. Details including the 2014 training schedule, and information on Web-based ethics training in SATERN is now available on the Ethics Training Web page.

NASA Education Outreach at Amidon-Bowen School

Date: October-November 2014
Location: Amidon-Bowen Elementary School
Contact: Diane Clayton, 358-1582
All HQ personnel are invited to participate in NASA’s Beginning Engineering Science and Technology (BEST) activity with students at Amidon-Bowen Elementary School, a few blocks from NASA HQ. The program will run for six consecutive Wednesdays, beginning in early October. For details, visit NASA's Beginning Engineering, Science and Technology Web page.

ANNUAL NASA Headquarters Alumni Luncheon

Date/Time: October 17, 11:30 a.m.
Reservation/Payment Due: October 5
Location: Fort Lesley J. McNair Officers’ Club, Washington, D.C.
Contact: Serena Martinez, 358-0114
The luncheon is open to Headquarters retirees and employees. The cost is $30 per person. Reservation forms and payments (checks payable to “NHQ Alumni Group”) must be received by October 5. Send to: Herbert Snyder, 8721 Burning Tree Road, Bethesda, MD 20817. To request details and reservation forms, contact Serena Martinez.

HQ Combined Federal Campaign

Deadline: December 15, 2014
CFCLocation: West Lobby
Contact: Tom Hayes, 358-0794, or Sheila Michelli, 358-3768
The 2014 NASA Headquarters Combined Federal Campaign (CFC) is underway. This year, you will have even more options from which to choose. Donate to all CFC-approved charities, including those from outside the National Capital Area. The 2014 Catalog of Caring lists over 25,000 approved local, national, or international charities. Refer to the online catalog of all the charities enrolled in the CFCNCA or ask your Keyworker for a paper copy. Every contributor and every donation will make a difference and will truly be appreciated. In these times of uncertainty, your donations to the less fortunate are especially important.

Situational Leadership Training

Date/Time: October 21, 8:30 a.m. – 4:30 p.m.
Location: Room 8Q40
Contact: Marykate Dougherty, 358-1257
For leads, supervisors, and managers - This workshop teaches managers to analyze, diagnose, think, and apply leadership concepts effectively in any situation. Register in SATERN or contact Terri Mitchell on 358-2077.

Alternate Dispute Resolution (ADR) Training

Session 1 (for Managers): October 22, 9-11 a.m.
Session 2 (for Employees): October 22, 1-3 p.m.
Location: Room 1Q39
Contact: Claudia Silver 358-0936
ADR Training is being offered to all HQ employees who wish to learn about the ADR mediation process used to resolve EEO complaints at Headquarters. This training will provide a comprehensive look at ADR principles, workplace conflict, laws that prohibit workplace discrimination, and the effective use of and participation in ADR. Register for these sessions in SATERN.

Supervisors and Managers Session: Click here to register
All Employees session: Click here to register

New Facilities Help Desk and Conference Services Now Available

Contact: Malicha Day, 358-0206
Effective immediately, the way you reserve conference rooms and make facilities requests at NASA Headquarters has changed. Previously, the NASA HQ Facilities Help Desk System (FHDS) application handled both conference room scheduling and facilities/trouble call requests. FHDS has been replaced with two separate, newly improved processes:

Facilities Help Desk: For facilities requests and trouble call requests (i.e., building alterations, space planning, janitorial services, move services, building deficiencies, outages, etc.), simply send an e-mail to or call 358-HELP. No approvals needed. See the Facilities Help Desk Web page for tips on submitting requests and what to expect afterwards.

Headquarters Conference Scheduling System (HQCSS): To request conference room scheduling and support, use HQCSS.

"What's New in Office 2013" Demos

Contact: Computer Training Center (CTC): 358-1111
In preparation for the upcoming upgrade to Microsoft Office 2013, "What's New" demos are being offered to Windows users to who wish to get a sneak-peak and get familiar with the most common Office 2013 applications (Outlook, Word, Excel, and PowerPoint). These 1-hour demos will also include Lync integration and working with Office 2013 files in other (older) versions. For a complete schedule, visit




Outlook for Windows or Macintosh New Item

Contact: Computer Training Center, 358-1111
Various Outlook classes are offered for both Windows and Macintosh users. Bring your laptop for a hands-on experience. For class descriptions, training schedules, and registration information, visit the Outlook Training Web page.

Word for Windows or Macintosh New Item

Contact: Computer Training Center, 358-1111
Various Word classes are offered for both Windows and Macintosh users. Bring your laptop for a hands-on experience. For class descriptions, training schedules, and registration information, visit the Word Training Web page.

Excel Windows or Macintosh New Item

Contact: Computer Training Center, 358-1111
Various Excel classes are offered for both Windows and Macintosh users. Bring your laptop for a hands-on experience. For class descriptions, training schedules, and registration information, visit the Excel Training Web page.

PowerPoint for Windows or Macintosh New Item

Contact: Computer Training Center, 358-1111
Various PowerPoint classes are offered for both Windows and Macintosh users. Bring your laptop for a hands-on experience. For class descriptions, training schedules, and registration information, visit the PowerPoint Training Web page.

Lync for Windows or Macintosh New Item

Contact: Computer Training Center, 358-1111
Learn how to create chats and meeting rooms with one user, multiple users, or large groups of people; create Web conferences using Lync Web App; share your desktop; transfer a file to NASA participants in the chat. Bring your laptop to class. For class descriptions, training schedules, and registration information, visit the Lync Training Web page.


Contact: Computer Training Center, 358-1111
Using your NASA-issued computer and your HQ extension, SoftPhone enables you to place and receive calls from virtually anywhere you have an Internet connection. Learn about the features of SoftPhone and take advantage of this powerful tool. Computer headsets for use with SoftPhone will be distributed at each class. For training schedule and registration information, visit the SoftPhone Training Web page.

Bring Your Own Project (BYOP)

Contact: Computer Training Center, 358-1111
Bring any computer project or issue you’re working on and get real-time help. Or bring a concept or problem and work through your design with a trainer. For training schedule and registration information, visit the BYOP Web page. BYOP Wednesdays! Web page.


ARCHIVES: See previous news and training items in the archives.

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