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The Executive Director, Office of Headquarters Operations is responsible for the day-to-day operations of NASA Headquarters. The Executive Director provides leadership and management oversight of Headquarters policies and procedures and services and product delivery at Headquarters.
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Walk-In Tech Support Center @ HQ
The ACES Walk-In Tech Support service provides assistance with non-complex hardware and software issues for ACES-provided computers, mobile devices, MFDs, and standard ACES software. Learn more about features and options of your computer or mobile device; preview current mobile devices when preparing for your mobile refresh; get help with DAR encryption, backing up your data, mobile device transition, configuring your computer to print to network or MFD printers, or connecting your laptop to the HQ wireless network. This service does not replace or eliminate the NASA Enterprise Service Desk (ESD) service. It is designed to provide another level of support at HQ that contributes to the overall IT support structure and service portfolio.
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Feds Feed Families Campaign NEW

Date: June 1 - Aug. 31
Location: Donation boxes throughout the buildingCapitol Area Food Bank
Contact: Jamiel Charlton, 358-0302
Please join this campaign by federal employees to help knock out hunger. The Feds Feed Families Campaign provides an opportunity for Headquarters employees to provide support to those less fortunate. By donating food, you’re helping to get meals to children, seniors and families in need. Please bring your donations of non-perishable food items to the collection boxes throughout the building in the East and West lobbies, galleys, and/or in your office areas. All non-perishable foods are welcome. For details, visit The Capital Area Food Bank site This is a link to a site outside the NASA domain.

Women of NASA (WON) Headquarters – Membership Meeting NEW

Date/Time: July 26, 11 a.m. – 12 noon Women of NASA
Location: Glennan Assembly Room
Contact: Kim Haney-Brown, 358-0433;
                Linda Perozo, 358-1324; or
All members and interested HQ civil servants are invited to attend the general membership kick-off meeting of the Women of NASA (WON) Headquarters (employee resource group). This “Getting to Know WON” membership meeting presents an opportunity to get involved, learn about the charter, bylaws, how WON will operate, and volunteer for vacant officer positions that may be of interest to members. For more information, visit the WON Web page.

Yoga Classes NEW

Date/Time: July 26 - Sept. 20 (Tuesdays), 3 p.m.
Location: 3 p.m., Multipurpose Room (CG40B)
Contact: Fitness Center, 358-0138
Fees for the next session are: $92 for the entire session of classes (8 total classes). Drop-ins are permitted at $15 per class. Civil service and contractor employees are invited to register for these classes. Registration checks or money orders are payable to Sara Curtin, and can be submitted to the Fitness Center. NOTE: There will be no class on August. 9.

“IT TALK” Newsletter – July-September 2016 Issue Now Available

Contact: Eldora ValentineIT Talk
The July-September 2016 issue of the OCIO “IT Talk” newsletter is now available online. This issue’s cover feature is “Women in Data.” Additional articles include information about the IT Business Service Assessment, IT Governance at Goddard, Innovation of Business Processes, Reap the WorldWind: Data Visualization, WESTPrime Cloud Solutions, JPL IT Directorate Industry Honors, NASA Global Challenge, NASA STIPO/STIS, and more.

Workshop: APPEL – Team Membership

Date/Time: August 16-17, 8:30 a.m. – 4:30 p.m.
Deadline: Register in SATERN by August 2APPEL
Location: Room CV31
Contact: Julia Williams, 358-0810
This Academy of Program/Project & Engineering Leadership (APPEL) workshop on provides information on team dynamics, processes, roles/responsibilities and other practical information for working effectively within a team environment. You will learn strategies for being an effective team member and have opportunities to put these strategies into practice. Visit the APPEL site for course information.

Nominating NASA Employees for External Awards

Contact: Fred Johnson, 358-1581
Reminder: NASA employees are eligible to be nominated for prestigious awards granted by external organizations for outstanding contributions to science, technology, engineering, aerospace, aviation and the environment. The NASA Agency Awards Calendar provides award descriptions, deadlines, a web link to the respective award site and more. For more information, contact the sponsoring organization's award point of contact listed on the NASA Agency Awards Calendar.

Google Apps For Work Information Sessions

Dates/Times/Locations: July 12, 14, 19, 21, 26, 28; See schedule.
Contact: Brady Decker, 358-2520
The Agency is offering six virtual outreach sessions to help NASA employees become better informed of Google Apps for Work (GAfW). GAfW is a suite of cloud computing productivity and collaboration software. The NASA-approved version of GAfW enables cloud-based collaboration with your NASA colleagues and with authorized external partners. Synchronized access to content from multiple devices and unlimited storage provides a flexible, collaborative work environment. Attend a session in-person to interact with other participants and ask questions, or attend remotely. A schedule of the sessions, including dial-in information is listed on the all-user IT Notice sent July 11.

New Improved Computer Training Program

Dates: View training schedule online
Contact: Computer Training Center (CTC) Team, 358-1111
The Information Technology and Communications Division (ITCD) is rolling out a newly redesigned computer training program to include new workshops beginning in July. Between July and September, look for NEW classes in Word, Excel, PowerPoint, Outlook, Skype for Business, Lync, Project and Visio. In addition to hands-on workshops, the CTC offers various types of learning options including Virtual Classrooms and Traveling Training. For details, including registration information, class schedules and other services, visit the CTC Web site.

Metro SafeTrack Information

Contact: Rose Butler, 358-0184
The Metro SafeTrack repair program started on June 4, 2016, and there will be major disruptions to the Metro schedule throughout the year. HQ personnel are advised to sign up for Metro Alerts to receive updated information about service disruptions by text or e-mail. Monthly parking passes will be available for personnel impacted by this disruption for the duration of the repair program. For information on what you can do with your Transit Benefits and NASA Parking opportunities, visit:

Employee Assistance Program Services

Contact: EAP Team, 1-800-222-0364
Headquarters management reminds all employees that the Employee Assistance Program (EAP) has a number of resources to support you during times of need. Free, confidential counseling by licensed professionals is available 24 hours a day, along with group educational sessions on trauma and the process of grieving or group critical incident debriefings. EAP counselors may be reached at 1-800-222-0364. Additional information, self-help tools and other resources are available online at the Federal Occupational Health 4 You Web site.

NSSC On-Site Retirement Counseling Sessions

Date/Time: July 25-29, 8 a.m. - 5 p.m.
Location: Room TBD
Contact: Mary Alice Diedrich, 358-1159
To schedule an appointment, send an e-mail to Mary Alice Diedrich and include your first and second choice for day and appointment time. Appointments are limited to employees who are retiring within 12 months (no more than 15 months) and have not had a previous session. retirement estimate no later than COB Tuesday, June 28.

Developing Your Career Plan

Date/Time: July 28, 12-1:30 p.m.
Register: Register in SATERN
Location: CV31
Contact: Abby Locke, 358-0576
Where are you in your career? Are you on track with your career goals or is it time for a change? At some point in our careers, we reach a crossroad and need to evaluate if we stay on the same path or venture out in a new direction. Attend this interactive session to understand how developing a solid, long-term career plan is essential to achieving true career success.

Career Counseling Sessions Available

Appointments: Monday - Friday every week
Walk-Ins: Tuesdays, 9 a.m. – 2 p.m.
Location: Room 4C35
Contact: Abby Locke, 358-0576
All NASA HQ civil servants are encouraged to take advantage of one-on-one career counseling sessions. Sign up today for an appointment with Abby Locke and get assistance with your career management needs including, but not limited to, Individual Development Plans (IDPs), federal resume development, USAJOBS application submission, SES application packages, interview preparations and more. Walk-in hours are also available every Tuesday from 9 a.m. to 2 p.m.

HQ Annual Equipment Inventory

The HQ annual equipment inventory is underway. During the months of February – September, all government-owned equipment with an equipment control number barcode will be scanned and inventoried. Employees are not required to be present during the inventory. However, equipment located in secure or locked areas must be scheduled with the organization’s property custodian. For more information and an inventory schedule, visit the HQ Facilities and Administrative Services Web site.

RSA SecurID Token Phase-Out Effort

Collection Dates/Times: Monday-Thursday, 7 a.m. – 2 p.m.
Location: Room 4G76
Contact: Jeff Anderson, 358-1348 Image of SecurID Token
As part of a strategic objective to enhance PIV smartcard usage, the Information Technology and Communications Division (ITCD) is continuing the effort to reduce the number of RSA SecurID Tokens at NASA HQ in phases. The ultimate goal is to resolve all exceptions (i.e., the technical need to use a token) and eliminate tokens altogether. This will provide cost savings to HQ, ensure compliancy with federal mandates for improved security, and allow users to take advantage of advanced technologies available. All HQ personnel are encouraged to turn in tokens that are no longer utilized. Visit the HQ Token Phase-Out Project Web page for details.


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Teleworking Today: Prepare for Working Remotely

Contact: IT Training Team, 358-1281
Learn how to effectively prepare for telework and to understand the ins and outs of connecting remotely to the NASA HQ network. Discover the tools you need to ensure you have a successful telework experience. For class descriptions, training schedules, and registration information, visit the Teleworking Today Web page.


Contact: Computer Training Center, 358-1111
Using your NASA-issued computer and your HQ extension, Jabber enables you to place and receive calls from virtually anywhere you have an Internet connection. Jabber is the upgrade to SoftPhone. Learn about the features of Jabber and take advantage of this powerful tool. For training schedule and registration information, visit the Jabber Training Web page.

Outlook for Windows or Macintosh

Contact: Computer Training Center, 358-1111
Various Outlook classes are offered for both Windows and Macintosh users. Bring your laptop for a hands-on experience. For class descriptions, training schedules, and registration information, visit the Outlook Training Web page.

Word for Windows or Macintosh

Contact: Computer Training Center, 358-1111
Various Word classes are offered for both Windows and Macintosh users. Bring your laptop for a hands-on experience. For class descriptions, training schedules, and registration information, visit the Word Training Web page.

Excel Windows or Macintosh

Contact: Computer Training Center, 358-1111
Various Excel classes are offered for both Windows and Macintosh users. Bring your laptop for a hands-on experience. For class descriptions, training schedules, and registration information, visit the Excel Training Web page.

PowerPoint for Windows or Macintosh

Contact: Computer Training Center, 358-1111
Various PowerPoint classes are offered for both Windows and Macintosh users. Bring your laptop for a hands-on experience. For class descriptions, training schedules, and registration information, visit the PowerPoint Training Web page.

Lync for Windows or Macintosh

Learn how to create chats and meeting rooms with one user, multiple users, or large groups of people; create Web conferences using Lync/Skype Web App; share your desktop; transfer a file to NASA participants in the chat. Bring your laptop to class. For class descriptions, training schedules, and registration information, visit the Skype for Windows/Lync for Macintosh.



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