NASA HQ Help Line

202-358-HELP (4357)
1-866-4NASAHQ (462-7247)

Press 1 – IT services:  Computers, printers,
                   telecommunications, copiers, and
                   cable TV
Press 2 – NSSC Services: Human Resources,
                   Payroll, Training, Finance and
                   Procurement
Press 3 – FedTraveler password resets, NEACC
                   password resets, HQ travel, HQ
                   WebTADs. BASO for SAP, Business
                   Warehouse, B-Ready, BankCard
                   support
Press 4 – AV conferencing support, ViTS, sign
                    language, library services
Press 5 – Facility services, Locksmith, Move
                  Services, Safety Issue Hotline, Mail
                  Services, Receiving and Inspection
Press 6 – Passports, Transportation, Parking
                   Permits, Transit Subsidies
Press 7 – Badging Office
Press 8 – Printing and Design Services
Press 9 – To contact Xerox support for
                   Multifunction Devices (MFDs)

Enterprise Service Desk (ESD)

Phone: 202-358-HELP (4357)
            1-866-4NASAHQ (462-7247)
E-mail: NASA-ESD@mail.nasa.gov Web Site: Enterprise Service Desk
                 (ESD) (NASA Only)

Report problems or obtain help with computers, phones, mobile devices, Web sites, applications, etc.

NASA Shared Services Center (NSSC) Customer Contact Center

Phone: 1-877-677-2123 (1-877-NSSC123)
E-mail: nssc-contactcenter@nasa.gov
Online: Submit an inquiry online
Web site: Customer Contact Center

SATERN Help:
NSSC Customer Contact Center
or
E-mail:
NASA-satern.support@nasa.gov
Web site: SATERN Information Web Page (NASA Only)

Provides assistance with the following services:

Payroll, time and attendance, support to personnel programs, employee benefits;

HR and training information systems including SATERN, NAAS, WICN, NOPS, and NEPS; Personnel Action Processing (PAP);  Electronic Official Personnel Folder (eOPF), and maintenance and record keeping.

Business and Administrative Systems Office (BASO)

Phone: 202-358-4367
Hours: 8 a.m. to 4:30 p.m.
Walk In: Room 2K70
E-mail: baso@hq.nasa.gov
Web Site: BASO Support

The BASO Support Office provides a variety of services to support the day-to-day operations of key business systems for NASA HQ and JPL.

HQ WebTADS Help Desk

Phone: 202-358-4690
Hours: 8 a.m. to 4:30 p.m.
E-mail:
hq-webtads-help-desk@mail.nasa.gov

For time and attendance policy questions, assistance in preparing or approving timesheets, and other WebTADS application support.

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Department of Interior: 800-662-4324
- For leave/earning questions

Enterprise Service Desk (ESD): 202-358-HELP (4357)
- For password resets

NISC: 866-419-6297
- For login support

Facilities Help Desk

Phone: 202-358-0233
Web Site: Facilities Help Desk System
                  (NASA Only)

Request building services such as temperature issues (too hot/cold), janitorial, move, handyman, electrical, locksmith, and signage.

Report restroom problems, lights out, etc.

HQ Badging Office

Phone: 202-358-2422
Walk-in Hours: 7:30 – 11:30 a.m.
Location:  Room 1U66
Web Site: http://fasd.hq.nasa.gov/hqsecurity.html

Enroll for and pick up PIV Smartcards, report lost badges, receive temporary or replacement badges, reset Smartcard PINs, etc.

Communications Support Services Center (CSSC)

Phone: 202-358-0630
Hours:  8 a.m. – 5 p.m.
Location:  Room CL78
Web Site: http://cssc.hq.nasa.gov   

Request printing and design services:  graphic, exhibit, or Web design; multimedia; E-books; document services; duplication; printing; and 508 preparation.

Xerox

Onsite Representative
Phone: 358-0570
Hours: 8 a.m. – 5 p.m.

Offsite Representative
Phone: 1-800-731-8905
Hours: 8 a.m. – 5 p.m

Request support for the Xerox Multi-Functional Devices (copier/printer)

Provide copier serial number which is located on the service tag attached to the top of the machine.
Example: FLB-014385

NASA Information Support Center (NISC)