Follow this link to skip to the main content
 
ABOUT NASA NEWS AND EVENTS MULTIMEDIA MISSIONS MY NASA WORK FOR NASA

+ NASA Home
+ NASA HQ

INSIDE HQ
HOME
ABOUT HQ
ORGANIZATION
POLICY & GUIDELINES
EMERGENCY MANAGEMENT
EMPLOYEE RESOURCES
FACILITY SERVICES
INFORMATION TECHNOLOGY
FINANCIAL MANAGEMENT
HEALTH & SAFETY
SECURITY
TRAINING & DEVELOPMENT
TRAINING & DEVELOPMENT
 
INSIDE NASA HQ

  HELP DESKS
 


A consolidated list of HELP options at NASA Headquarters. For a description of services and pertinent contact information, see below.

NASA HQ Help Line

202-358-HELP (4357)
1-866-4NASAHQ (462-7247)

Press 1 – IT services:  Computers, printers,
                   telecommunications, copiers, and
                   cable TV
Press 2 – NSSC Services: Human Resources,
                   Payroll, Training, Finance and
                   Procurement
Press 3 – FedTraveler password resets, NEACC
                   password resets, HQ travel, HQ
                   WebTADs. BASO for SAP, Business
                   Warehouse, B-Ready, BankCard
                   support
Press 4 – AV conferencing support, ViTS, sign
                    language, library services
Press 5 – Facility services, Locksmith, Move
                  Services, Safety Issue Hotline, Mail
                  Services, Receiving and Inspection
Press 6 – Passports, Transportation, Parking
                   Permits, Transit Subsidies
Press 7 – Badging Office
Press 8 – Printing and Design Services
Press 9 – To contact Xerox support for
                   Multifunction Devices (MFDs)

   
Option 1  

Enterprise Service Desk (ESD)

Phone: 202-358-HELP (4357)
            1-866-4NASAHQ (462-7247)
Web Site: Enterprise Service Desk
                 (ESD)
(NASA Only)

Report problems or obtain help with computers, phones, mobile devices, Web sites, applications, etc.

Request password resets, software for home use, or special phone lines.
   
Option 2  

NASA Shared Services Center (NSSC) Customer Contact Center

Phone: 1-877-677-2123 (1-877-NSSC123)
E-mail: nssc-contactcenter@nasa.gov
Online: Submit an inquiry online
Web site: Customer Contact Center

SATERN Help:
NSSC Customer Contact Center
or
E-mail:
NASA-satern.support@nasa.gov
Web site: SATERN Information Web Page (NASA Only)

Provides assistance with the following services:

Payroll, time and attendance, support to personnel programs, employee benefits;

HR and training information systems including SATERN, NAAS, WICN, NOPS, and NEPS; Personnel Action Processing (PAP);  Electronic Official Personnel Folder (eOPF), and maintenance and record keeping.

 

   
Option 3  

Business and Administrative Systems Office (BASO)

Phone: 202-358-4367
Hours: 8 a.m. to 4:30 p.m.
Walk In: Room 2K70
E-mail: HQ-DL-BASO@nasa.gov
Web Site: BASO Support

The BASO Support Office provides a variety of services to support the day-to-day operations of key business systems for NASA HQ and JPL.

   

HQ WebTADS Help Desk

Phone: 202-358-4690
Hours: 8 a.m. to 4:30 p.m.
E-mail:
hq-webtads-help-desk@mail.nasa.gov

 

For time and attendance policy questions, assistance in preparing or approving timesheets, and other WebTADS application support.

---------------------------------------------

Department of Interior: 800-662-4324
- For leave/earning questions

Enterprise Service Desk (ESD): 202-358-HELP (4357)
- For password resets

NISC: 866-419-6297
- For login support

   
Options 4, 5, & 6  

Facilities Help Desk

Phone: 202-358-0233
Web Site: Facilities Help Desk System
                  (NASA Only)

Request building services such as temperature issues (too hot/cold), janitorial, move, handyman, electrical, locksmith, and signage.

Report restroom problems, lights out, etc.

   
Option 7  

HQ Badging Office

Phone: 202-358-2422
Walk-in Hours: 7:30 – 11:30 a.m.
Location:  Room 1U66
Web Site: http://fasd.hq.nasa.gov/hqsecurity.html

Enroll for and pick up PIV Smartcards, report lost badges, receive temporary or replacement badges, reset Smartcard PINs, etc.

   
Option 8  

Communications Support Services Center (CSSC)

Phone: 202-358-0630
Hours:  8 a.m. – 5 p.m.
Location:  Room CL78
Web Site: http://cssc.hq.nasa.gov   

Request printing and design services:  graphic, exhibit, or Web design; multimedia; E-books; document services; duplication; printing; and 508 preparation.

   
Option 9  

Xerox

Onsite Representative
Phone: 358-0570
Hours: 8 a.m. – 5 p.m.

Offsite Representative
Phone: 1-800-731-8905
Hours: 8 a.m. – 5 p.m

Request support for the Xerox Multi-Functional Devices (copier/printer)

Provide copier serial number which is located on the service tag attached to the top of the machine.
Example: FLB-014385

   
   

NASA Information Support Center (NISC)

Phone: 866-419-6297
Hours: Open 365/24/7
E-mail: helpdesk.msfc@msfc.nasa.gov
Online Help Form: NISC Trouble Ticket Submission

Report problems or obtain help with Agency-wide applications, NASA Data Center (NDC), NASA Integrated Services Network (NISN), NASA Enterprise Applications Competency Center (NEACC), Information Mission Control Center (IMCC).

   




+ Budgets, Strategic Plans and Accountability Reports
+ Equal Employment Opportunity Data Posted Pursuant to
    the No Fear Act

+ Information-Dissemination Priorities and Inventories
+ Freedom of Information Act
+ Privacy Policy and Important Notices
+ Inspector General Hotline
+ NASA Communications Policy
+ USA.gov
+ ExpectMore.gov

NASA - National Aeronautics and Space Administration
NASA Official: Mary Shouse
Curator: Chris Brunner
+ Contact Us