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Online Travel Reservation Booking

Beginning March 11, 2002, NASA Headquarters travelers and travel coordinators may make their travel reservations online. NASA and CI Travel are pleased to introduce Trip Manager for government, an online, Web-based booking tool that will enable travelers to plan their itineraries, update their profiles, and make air, car, and hotel reservations. Once travel selections are made, the program will automatically queue the reservations to CI Travel for review, quality assurance, and ticketing.

Trip Manager for government will be available 24 hours a day, 7 days a week, and will automatically provide the traveler with government air, car, and hotel rates. Trip Manager can be used to make, change, modify, and cancel reservations, until the airline tickets are printed. Once the ticket is printed, any additional changes may be made only by the Central Reservation Center (800-287-9027). Using Trip Manager also saves NASA money through reduced booking/transaction fees.

By using Trip Manager, the user can:

  • Quickly create/update personal profiles
  • View flight availability (look before your book)
  • Obtain travel cost estimates
  • Print travel itineraries
  • Review airline seating via a seat map and view coworker seat selections
  • Trip Manager has links to travel regulations, per diem information, maps, etc

Travelers and/or travel coordinators should still call the Central Reservation Center for most international trips, Amtrak reservations, and for all Southwest Airlines reservations, for Southwest cannot be booked on Trip Manager. International trips can be complicated, involving non-government rules, small, domestic foreign airlines, etc., and are not recommended for self-booking.

To help the traveler to use Trip Manager, CI Travel has an online tutorial for first time users to review, and a help desk staffed from 9:00 a.m. to 3:00 p.m. daily. That toll-free number is 888-461-0022, x382. Tutorial: Travelers and travel coordinators interested in trying Trip Manager should go to the Web page: www.citravel.com/nasa, click on the Trip Manager icon and take the tutorial. You can also review, and print out, the Trip Manager electronic “Quick Reference Guide.”

Once the tutorial has been reviewed, users need to stay on the Web page: www.citravel.com/nasa and fill out an application to use the browser. The “Traveler” or the “Planner” profile would need to be completed. Within 3 business days you will receive your log-on ID, and instructions on how to sign in.
The use of Trip Manager does not change the requirement to pick up the traveler’s ticket packets at the NASA Headquarters Building, Rm. 1T68.

Even though the program appears to indicate the travelers is "purchasing the ticket' once the reservation is complete, that is not the case. CI travel sends a message that says "Congratulations your reservation has been submitted to quality control for review and ticketing. CI Travel will advise you if you need to make any changes due to NASA travel policy. Generally, tickets are issued 4-business days prior to the designated departure date. CI Travel must receive a travel authorization number from your Center's Finance Office first." "THIS HAS NOT CHANGED FROM BOOKING DIRECTLY WITH THE AGENT."


If you have questions, contact Clinton Green, 358-0825.

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Contact: Clinton Green
Owner: Mary Shouse
Curator: HITSS Team
Date: July 7, 2006
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