CUSTOMER SERVICES BRANCH

Chief -- Jeff Hall

The Customer Services Branch is responsible for timely, efficient, and effective delivery of all aspects of desktop Information Technology (IT) services at NASA Headquarters. The Branch provides support to all organizations and employees via a consolidated IT Help Desk function. Such support includes the processing and resolution of trouble tickets and service requests. Other types of support include the management of standard computer hardware and software product suites and the testing and implementation of new end user computing products. This Branch champions a Headquarters-wide customer outreach, communication, and education program, and is responsible for the public and internal Headquarters Web sites. The Branch is also responsible for the Headquarters IT Security program which includes developing IT policies and procedures and HQ-specific implementations of Federal and agency regulations and instructions. Additionally, this Branch is responsible for a full-service Communications Support Services Center (CSSC) that produces professional, high-quality products and offers clear and creative communication strategies. This includes services such as consultation; creative writing and editing; printing; graphic, exhibit, multimedia design, duplication, and document services.

Service Management

Customer Service Manager -- Stanley Artis
Customer Service Manager -- Vacant
Customer Service Manager -- Elaine Bowman
Customer Service Manager -- Sharon Washington

IT Points of Contact (IT POC)

Institutions and Management -- Elaine Bowman / Sharon Washington
HQ Operations -- Elaine Bowman / Sharon Washington

IT Customer Outreach

ITCD Web Site Content Manager -- Mary Shouse
IT Notice Program Manager -- Mary Shouse
IT Outage Calendar -- Mary Shouse

Communications Security

COMSEC Manager -- Mary Shouse

Web Site Content Management

HQ Public Web Site -- Mary Shouse
Inside HQ Web Site -- Mary Shouse

Development Services

Application Development -- Vacant
Application Development -- Bobby Culp
System Engineering -- Sam Ramos