To Request Services or Get Help:

Check In Check Out (CICO)
A web-based application that automates and consolidates the check in/check out process. Also, used to order facility space, ODIN seats, and IT accounts (i.e., e-mail, applications, etc.).
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Facility Help Desk System (FHDS)
Allows NASA HQ users to submit and edit requests for facility support services, Facility Help Desk services or conference facility services. In addition, it can be used to report HQ safety concerns.
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IT Help Desk
Submit a new ticket or check the status of an existing IT Help Desk ticket at NASA HQ.
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IWMS (ITCD Work Management System)
A collaborative Service Request management tool used by the HQ IT and Communications Division to create, track, and manage work requests for IT services.
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Resources for Remote Access:

Outlook Web Access (OWA)
Outlook Web Access enables the HQ user community to get to e-mail and calendar services remotely.
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Secure Nomadic Access (SNA)
High speed access to the NASA HQ network including shared folders and internal Web sites from anywhere on the Internet without dialing up! Requires a browser and a SecurID token.
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Other Useful Applications:

Headquarters e-Directory (HQeD)
Web-based HQ phone book.
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PC Mall (Catalog)
NASA HQ IT catalog used to make software and hardware purchases. (See the Catalogs page for details)
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SATERN (System for Administration, Training, and Education for NASA)
An e-Training environment that supports the development of the NASA workforce through simplified and one-stop access to high quality training products and processes.
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Travel Manager
NASA's automated travel authorization and travel voucher system.
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WebTADS
NASA system for employees to record work hours and labor changes.
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X.500 Directory
An electronic directory service that contains a listing of NASA employees and contractors.
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ODIN Catalog
NASA HQ catalog used to make software and hardware purchases. (See the Catalogs page for details)
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Emergency Notification System (ENS)
The Headquarters Emergency Notification System (ENS) enables NASA HQ to send emergency communications to personnel quickly and efficiently wherever and whenever necessary.
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