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The Creative Solutions approach has been developed to offer NASA Headquarters a full-service Communications Support Services Center (CSSC) that produces professional, high-quality products. From the initial consultation to the completed project, we offer a process in which the client and our creative team collaborate to develop materials that reflect the intended communication goals. By working with our customers to evaluate their audience and subject matter, CSSC offers clear and creative communication strategies, resulting in products that work.
When you visit our office, a customer service representative will assist you in submitting a job request for design, duplication, document services, or printing. In addition, our program manager, customer service manager, and creative leads will meet with you in order to develop communication strategies and timelines for your project. As part of our collaborative approach to customer service, our creative team consults with our customers throughout the process—from the project’s initial stages, through development and design, to the final stages of production.
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OUR SERVICES
Consultations
CSSC offers consultations in both creative direction and production. In the initial stages of your project, we are available to advise you on the
Communications Materials Review (CMR) System and the NASA style guidelines that need to be fulfilled in order to receive CMR approval. Furthermore, as part of the creative development of your project, we will help you to evaluate your audience and subject matter in order to create a finished product that meets your communication goals. By discussing your project in depth,
this consultation will allow us to develop both the creative strategies and project timelines that will lead to an effective completed product.
Creative Writing
CSSC has professional writers available to create original text for your projects. Our writers will work with you to identify both your target audience and communication goals in order to create copy that is clear, concise, and effective.
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Editing (Three Levels)
Part of your consultation includes determining which of the following levels of editing is appropriate for your project.
- Basic Proofreading: Used when it is imperative that the text be reproduced with no stylistic or grammatical corrections, this level ensures the text on the final product exactly matches the provided text.
- Copyediting: This level ensures the text matches the original while also evaluating for grammar, spelling, consistency, and style. Styles used include Government Printing Office Style (GPO), Chicago, and AP, as well as specific NASA standards.
- Substantive Editing: Our editors will not only provide copyediting, but will also evaluate the overall flow, readability, and organization of the text. This level mainly applies to text-intensive projects such as brochures, educational lithographs, and books. The editors also will provide rewriting suggestions as needed.
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Graphic Design
Using a Mac-based work environment with the latest graphics applications, our publication designers can create products such as basic black-and-white trifold brochures, books and reports, customized identity packages, and elaborate four-color covers and publications. Our creative team of designers, illustrators, and editors will develop distinctive publications as effective communication tools for reaching your target audience.
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Web Design
Our Web designers will customize a Web site to meet the specific goals of your project. Web site features may include Flash animation and QuickTime video, streaming video and sound, JavaScript interactive menus, feedback forms, and DHTML.
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Multimedia Design
Our team of multimedia specialists will take your project beyond a basic slideshow to a more dynamic and interactive presentation. Utilizing the latest video and animation technologies, our designers will create Flash and QuickTime presentations, demos, and interactive catalogs produced on CD/DVD in both standard and specialty formats, such as business cards and mini-CDs. |
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Animation
Our designers will create custom animations to suit your individual needs. Our scope of work includes Flash websites, 3D animations, movies,
and interfaces. |
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Exhibit Design
Our team of graphic designers and illustrators will work with you to produce an exhibit that conveys your ideas and information. Examples of these are posters, banners, modular exhibits, custom fabrications, and traveling exhibits.
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The NASA Headquarters Document Services Center (DSC) is a comprehensive resource center to assist headquarters personnel with their document formatting, scanning, word processing, desktop publishing, proofreading, and document layout requirements. Our document specialists work with all core applications created on both Mac and PC platforms to serve customers to the best of their ability. We believe the job is not finished until the customer is completely satisfied with the services provided.
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Document Services
The NASA Headquarters Document Services Center (DSC) is a comprehensive resource center to assist headquarters personnel with their document formatting, scanning, word processing, desktop publishing, proofreading, and document layout requirements. Our document specialists work with all core applications created on both Mac and PC platforms to serve customers to the best of their ability. We believe the job is not finished until the customer is completely satisfied with the services provided. |
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Duplication Services
As part of our production operations, duplication work requests for both black-and-white and color reproductions are completed in-house with high-speed digital technology. We support core applications such as PowerPoint, Word, Excel, and other formats, and offer an assortment of finishing options, including GBC, saddle-stitch, and tape bindings. |
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Printing Services
Adhering to GPO guidelines and standards, our printing specialists utilize the latest printing technology to procure high-quality products for our customers. They will strategize with customers regarding their budget, schedule, and quality concerns in order to determine the best method of production for a project.
Every printing work request is processed according to the following procedures:
- Completed materials are submitted to a customer service representative, who enters the project into the CSSC Database.
- A printing specialist meets with the client in a preproduction meeting to discuss any specific details, potential problems, delivery-related issues, preliminary cost estimates, the NASA/GPO production relationship, and the production process in general.
- The project is matched with a GPO direct deal contract or processed for a one-time competitive bid.
- A final cost estimate is produced.
- The project goes to the printer.
- The production of the project is managed and tracked by a printing specialist and the GPO Compliance Department.
- Final samples are received, inspected and approved by a printing specialist and the client before final delivery is made.
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CUSTOMER SERVICE
Preparing Materials
Prior to submission, your project should be vetted through the Communications Materials Review (CMR) System at http://communications.nasa.gov. Established to maintain unifying elements in all NASA-funded communications materials, this process does not include a content review; therefore, data should already be approved for technical and editorial accuracy. After the CMR process has been completed, your project is ready to be submitted to CSSC for design.
Submitting Materials
When you submit your project for processing, please provide all text and graphics along with any specific instructions. A customer service representative can help guide you through the process if needed. To help us meet your deadlines in the most efficient and cost-effective manner, each work request for design should include the following:
- Text/Copy
All text/copy should be created in MS Word and furnished in both electronic and hard-copy versions.
(TIP: Use tabs and hard returns only when necessary.)
- Graphics/Images
Graphics/images should be submitted in .tif or .eps format with a high enough resolution to support the final output of 300 dpi or better. They may be supplied in hard copy; however, electronic copies are preferable. (TIP: Images obtained from Web sites are often low-resolution and are unsuitable for use in printed materials.)
Proofing Materials
Once a proof for a project has been produced, you will be able to review it for content, appearance, and overall quality. Your final approval of a proof will authorize the completion of the work.
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FORMS: |
A customer service representative will assist you in submitting your job request form for design, duplication or printing services. Your customer service representative will make sure that your job request is complete prior to submission. Your customer service representative will discuss your requirements and note any special instructions. Request forms are available via Informed and in PDF format.
PDF Printing and Design Survey Form |
Informed | PDF 295 NASA Business Cards
Informed | PDF 233 Request for Design
Informed | PDF 217 Exhibit/Display Request
Informed | PDF 51 Printing and Reproduction
Informed | PDF 69 Distribution List
Informed | PDF 69A Supplemental Distribution List
Informed | PDF 233A Request for Photography
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RATE OUR SERVICE: |
Upon final delivery of your job, you will be provided with a customer service survey form to complete and return at your convenience. Please take a few moments to complete and return this survey so that we may continue to improve our service.
Sample PDF CSSC Survey Form
If, at any point during the production of your job, you have a question or concern or need a status update, please do not hesitate to contact us.
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| CONTACT US |
Location
The CSSC office is located at NASA Headquarters on the concourse level in room CL78. Our office hours are 8 a.m. to 4:30 p.m., Monday through Friday. The Customer Service desk is open 7:30 am to 5:00 pm Monday through Friday.
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Customer Service Desk
Main: 202-358-0630
Fax: 202-358-3025
gail.carter-kane-1@nasa.gov
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Program Manager
Cindy Miller
202-358-0622
cynthia.m.miller@nasa.gov |
Customer Service Manager
Gail Carter-Kane
202-358-3656
gail.carter-kane-1@nasa.gov |
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