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NASA HQ Emergency Response Procedure for Workplace Violence Situations

How to respond when a shooter is in your vicinity:

Quickly determine the most reasonable way to protect your own life. Customers and clients are likely to follow the lead of employees and managers during a shooting situation.

1. Evacuate

  • Have an escape route and plan in mind.
  • Leave your belongings behind.
  • Keep your hands visible.

2. Hide Out

  • Hide in an area out of the shooter's view.
  • Block entry to your hiding place and lock the doors.

3. Take Action

  • Take direct action as a last resort and only when your life is in danger.
  • Attempt to incapacitate the shooter.
  • Act with physical aggression and throw items at the shooter.

Call extension 1616 when it is safe to do so.

How to respond when law enforcement arrives:

1. Action you should take:

  • Remain calm and follow officers' instructions.
  • Immediately raise your hands and spread your fingers to show that you are not a threat.
  • Keep hands visible at all times.
  • Avoid making quick movements toward officers, such as attempting to hold on to them for safety.
  • Avoid pointing, screaming, and/or yelling.
  • Do not stop or ask officers for help or directions when evacuating; just proceed in the direction from which officers are entering the premises.

2. Information you should provide to law enforcement or when you call extension 1616:

  • Location of the shooter
  • Number of shooters, if more than one
  • Physical description of the shooter(s)
  • Number and type of weapons held by the shooter(s)
  • Number of potential victims at the location

Recognizing signs of potential workplace violence:

A shooter may be a current or former employee. Alert your Human Resources Department if you believe an employee exhibits potentially violent behavior. Indicators of potentially violent behavior may include one or more of the following:

  • Increased use of alcohol and/or illegal drugs
  • Unexplained increase in absenteeism and/or vague physical complaints
  • Depression/withdrawl
  • Increased severe mood swings and noticeably unstable or emotional responses
  • Increased talk of problems at home
  • Increase in unsolicited comments about violence, firearms, and other dangerous weapons and violent crimes

For more information on security tips relating to workplace violence, please click here.




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