The NASA HQ Badging Office is located inside the HQ Security Office in room 1K26, in the 1J20 Suite near the West Lobby. The hours for walk-in customer service is 07:30-11:30, business days.
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NASA HQ Credential Renewals (SMART CARD BADGES)
As NASA Headquarters personnel are approaching the expiration date on their NASA credentials that were first issued five years ago, you will be receiving an email from IdMAX instructing you to contact the Security Badging Office to renew your “Smart Card”, which is actually your credential. Due to the anticipated volume, please follow the instructions and make an appointment as soon as possible to enroll for your new credential (Smart Card). The enrollment process, on average, may take 20 minutes to complete. After that, you can expect your credential (Smart Card) to be delivered to Headquarters anywhere from 3-6 weeks, frequently sooner. You will then be notified by email when it has been received by the Security Office and encoded so you can easily make another appointment to program and activate it with your PIN, which only takes about 10 minutes.
If you are due for an OPM re-investigation and need to update your e-QIP, you will be notified by email from the Headquarters Security Office. If this is the case, please complete your e-QIP as soon as possible as your credentials cannot be approved until e-QIP is completed.