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HQ Facilities and Administrative Services Division

NEW! NASA Headquarters Turnstile Project

NASA HQ Security Office is working toward returning the access control turnstiles to their full functionality in both the East and West lobby areas of the facility. Since the project resumed early in 2011 there have been many upgrades to the hardware and software applications associated with turnstile operations. In addition to the various upgrades made, FASD is planning to deploy an extended testing period prior to full turnstile arm activation.
Testing:

This testing phase has been designed to be incorporated in stages to ensure the effectiveness of the equipment and efficiency of processes. Each stage of the testing cycle will last for a minimum of two weeks. During this time the processes will be closely monitored by security personnel and management. The phasing in of each turnstile is crucial to fine tune the timing of the equipment and to ensure facility occupants become accustomed to the equipment prior to full activation.

Operation

Similar to turnstiles utilized in metro stations and large public venues, NASA HQ turnstiles provide a mechanical barrier which allows for one user to proceed into the secured space at a time. Understandably, like any upgrade, it will take a little exposure for all user to become comfortable with the process. When becoming familiar with the equipment please remember to:
  • Be Prepared: Have your badge ready prior to stepping up to the turnstile. Security officers are still required to visually confirm your badge so have it handy when you arrive.

  • Keep Clear: The turnstile will not operate if the user is within the lane when they present their badge. Remain outside of the lane until your badge is read and the arms open.

  • Go to the Right: Always utilize the turnstile and card reader to your right. Using the turnstile on the right will help to ensure consistent patterns and speed things up.

  • Immediately Proceed: Users should hold their badge to the card reader until they see the turnstile arms open. Once open immediately proceed through the turnstile as they will only stay open for a few seconds unless the sensors detect someone is processing through.
Feedback from the HQ community is crucial to the success of this initiative. Your input will be directed to the Security Management Team and immediately addressed. On behalf of the Facilities and Administrative Services Division, thank you for your participation throughout the integration process. For additional information or to provide input, please contact the HQ Chief of Security at paul.t.raudenbush@nasa.gov.


NEW! Frequently Asked Questions: Turnstiles and HQ Access Procedures

Frequently Asked QuestionsQuestion: Why are the turnstiles being activated?
Answer:  In addition to becoming fully compliant with federal regulations pertinent to electronic access control measures, utilization of the turnstile arms will help to ensure the safety and security of all HQ facility occupants.

Question: Why are you testing the turnstiles?
Answer: Although security is the primary mission the daily goal of HQ Security is good customer service. Your feedback is important and will undoubtedly add value to the processes being improved. Testing is paramount to ensuring the efficiency of the equipment and effectiveness of the processes in place while occupants become acclimated to the change.

Question: If I have a guest employee from another NASA Center will they be able to get through the turnstiles?
Answer: Yes, but an HQ Travel Center Request must be completed prior to the arrival of the NASA guest. All NASA civil servants and contractors visiting NASA HQ need to utilize IdMAX Self-Service to add HQ as a travel center.

Question: How do I request access for a visitor who does not have a NASA issued badge?
Answer:  Simply send an email to HQ-visitoraccess@mail.nasa.gov to request access. Visitor Access Procedures can be found at: http://fasd.hq.nasa.gov/visitor_access.html.

Question: During emergencies will I have to use the card readers to badge out?
Answer: Not at all, during emergencies all turnstiles will be set to open to allow for unobstructed egress out of the building. When re-entering the facility however, all occupants will be required to badge back in.

Question: Will I be able to use the turnstile if I use a rolling briefcase or bring in luggage?
Answer: Absolutely, the sensors within the turnstile are designed to detect the presence of personnel and equipment, simply proceed through the lane as usual.

Question:  When the turnstiles were previously implemented, I heard that some people were injured.  What has been done to prevent this from happening again?
Answer:  There are sensors in the turnstiles that monitor as someone passes through and to ensure the paddles do not close on an individual. The default position of the paddles is closed to prevent unauthorized entry. Once an employee presents an active badge to the badge reader on the turnstile (right hand side each lane), the paddles will open giving the person eight seconds to walk though. After the employee walks through, the paddles will close immediately behind them. If no walks through in eight seconds the paddles will close.

 

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