Program/Project Management Resource List #13

Revised August 2006

Benchmarking is, to put it simply, the search for the best methods used by other agencies and/or companies that an organization can utilize to improve its performance and productivity. Because it is a category of the Malcolm Baldrige National Quality Award, benchmarking is a widely accepted means of information gathering and analysis, although it should be noted that W.E. Deming is opposed to it (see his writings for more detail).

All items are available at the Headquarters Library. NASA Headquarters employees and contractors: call (358-0172) or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public, contact your Local Library for the availibilty of these items.

Books

Camp, Robert C. Business Process Benchmarking: Finding and Implementing Best Practices. Milwaukee, WI: ASQC Quality Press, 1995.

HD62.15 .C345 1995 PPM-STACKS

 

Codling, Sylvia. Benchmarking. Brookfield, VT: Gower, 1998

HD62.15 .C564 1998 PPM-STACKS

 

Committee on Science, Engineering, and Public Policy, National Academy of Sciences, National Academy of Engineering, Institute of Medicine. Experiments in International Benchmarking of US Research Fields. Washington, D.C.: National Academy Press, 2000.

Q180.55 .E9 E93 2000 BOOKSTACKS

 

Dunn, Stretch. Benchmarking Results. [Austin, TX?: Construction Industry Institute, University of Texas at Austin, 1996].

TH438 .D85 1996 BOOKSTACKS

 

Harrington, H.J. The Complete Benchmarking Implementation Guide: Total Benchmarking Management. New York: McGraw-Hill, 1996.

HD62.15 .H369 1996 PPM-STACKS

 

NASA/Navy Benchmarking Team. NASA/Navy Benchmarking Exchange (NNBE). [Washington, D.C.]: NASA; NAVSEA, 2004.

V858 .N38 2004 BOOKSTACKS

 

NASA. Science Institutes Team. Benchmarks: Report of the NASA Science Institutes Team. [Washington, D.C.?]: NASA, 1996.

TL521.312 .N3682 1996 BOOKSTACKS

 

National Performance Review. Serving the American Public: Best Practices in Customer-Driven Strategic Planning: Federal Benchmarking Consortium Study Report. [Washington, DC]: National Performance Review: [Supt. of Docs., U.S. G.P.O., distributor, 1997].

JK421 .N357 1997 PPM-STACKS

 

National Performance Review. Serving the American Public: Best Practices in Performance Measurement: Benchmarking Study Report. [Washington, D.C.?]: National Performance Review, [1997].

JK421 .N358 1997 PPM-STACKS

 

Niven, Paul R. Balanced Scorecard Step-by-Step for Government and Nonprofit Agencies. Hoboken, N.J.: Wiley, 2003.

JF1525 .T67 N58 2003 BOOKSTACKS

 

Turner, Fred. Delivering the Value. [Austin, TX?: Construction Industry Institute, University of Texas at Austin, 1996].

TH438 .T87 1996 BOOKSTACKS

 

Zairi, Mohamed. Effective Management of Benchmarking Projects: Practical Guidelines and Examples of Best Practice. Oxford, England: Butterworth-Heinemann, 1998.

HD62.15 .Z34 1998 PPM-STACKS

Reports

Ambrose, S. "SENH Workshop Summary and Process for Evaluation, V&V and Benchmarking of Decision Support Tools/Systems". NASA Solid Earth & Natural Hazards (SENH) 2005 Program Review Proceedings/SSTI-2220-0050

(20060022676: (June 2005); NASA ASD)

 

Antonucci, Rob; Waktola, Waka A. "Middleware Evaluation and Benchmarking for Mission Operations Centers". Ground Station Architecture Workshop; 1-3 Mar. 2005; Manhattan Beach, CA; United States

(20050137675 and 20050156909: ([2005]); NASA ASD)

 

Bowen, Brent (ed.). Collegiate Aviation Research and Education Solutions to Critical Safety Issues, April 19-20, 2001, Denver, CO.

(20030057134: (April 2002); NASA ASD)

 

Bowen, Brent D.; Lu, Chien-Tsung; Tarry, Scott E. "Benchmarking Aviation Safety in the Commercial Airline Industry". The Conference Proceedings of the 2001 Air Transport Research Society (ATRS) of the WCTR Society, Volume 1/ 1-54.

(20030111974: (July 2001); NASA ASD)

 

Creech, Steve. "Orbital Space Plane Cost Credibility". 54th International Astronautical Congress; 29 Sep. - 3 Oct. 2003; Bremen; Germany

(20030112231: (Jan. 2003); NASA ASD)

 

Freeman, L. M.; Karr, C. L.; Pruitt, J.; Nash-Stevenson, S.; Karr, G. (eds.). Research Reports-2000 NASA/ASEE Summer Faculty Fellowship Program; Final Report, NASA/CR-2001-210797.

(20010096715: (Sept. 2001); NASA ASD)

 

Zairi, Mohamed; Al-Mashari, Majed. "An International Study of Benchmarking Spread and Maturity". 4th International Conference on Enterprise Information Systems; 3-6 Apr. 2002; Ciudad Real; Spain.

(20040161364: ([2002]); NASA ASD)

Articles

Barber, E. "Benchmarking the management of projects: a review of current thinking", International Journal of Project Management, vol. XXII, no. 4 (2004): 301-307.

 

Brockman, David A. "The Lost Art of Benchmarking", Machine Design, vol. LXXVII, no. 9 (2005): 147.

 

Cobleigh, Brent. "A Collaboration on Collaboration", ASK Magazine, no. 20 (Nov. 2004): 34-38.

Also available through NASA ASD as CASI no. 20050019322.

 

Coe, Charles. "A Report Card on Report Cards", Public Performance and Management Review, vol. XXVII, no. 2 (2003): 53-76.

 

Cooper, Robert, Scott, J. Edgett, and Elko J. Kleinschmidt. "Benchmarking Best NPD Practices, Part I", Research Technology Management, vol. XLVII, no. 1 (2004): 31-44.

 

Cooper, Robert, Scott, J. Edgett, and Elko J. Kleinschmidt. "Benchmarking Best NPD Practices, Part II", Research Technology Management, vol. XLVII, no. 3 (2004): 50-59.

 

Cooper, Robert, Scott, J. Edgett, and Elko J. Kleinschmidt. "Benchmarking Best NPD Practices, Part III", Research Technology Management, vol. XLVII, no. 6 (2004): 43-55.

 

Hall, Mark, and Robin Holt. "Developing a Culture of Performance Learning in UK Public Sector Project Management", Public Performance and Management Review, vol. XXVI, no. 3 (2003): 263-275.

 

Li, H, EW Cheng, PE Love, et al. "Co-operative benchmarking: a tool for partnering excellence in construction", International Journal of Project Management, vol. XIX, no. 3 (2001): 171-179.

 

Lock, D. "Benchmarking", International Journal of Project Management, vol. XIX, no. 4 (2001): 253-254.

 

Mearns, Kathryn, Sean M. Whitaker, and Rhona Flin. "Benchmarking Safety Climate in Hazardous Environments: A Longitudinal, Interorganizational Approach", Risk Analysis, vol. XXI, no. 1 (2001): 771-786.

 

Radnor, Zoe and Judith Robinson. "Benchmarking Innovation: A Short Report", Creativity and Innovation Management, vol. IX, no. 1 (2000): 3-13.

 

"Research: Benchmarking and best practice bring home the bacon on projects", Engineering News-Record, vol. CCXLIX, no. 8 (2002): 11.

 

Rivenbark, William C. "The Role of Capital Cost in Performance Measurement and Benchmarking", Public Performance and Management Review, vol. XXIV, no. 1 (2000): 22-29.

 

Talluri, Srinivas. "Benchmarking method for business-process reengineering and improvement". International Journal of Flexible Manufacturing Systems, volume XII, no. 4 (Oct. 2000): 291-304.

Available through NASA ASD as CASI no. 20010109068.

 

Tinsley-Gooden, Susan and Samuel McCreary. "That Old-Time Religion: Efficiency, Benchmarking, and Productivity", Public Administration Review, vol. LXI, no. 1 (2001): 116-120.

 

Tornatzky, Louis G. "Benchmarking University-Industry Technology transfer: A Six Year Retrospective", Journal of Technology Transfer, vol. XXVI, no. 3 (2001): 269-277.

Internet Resources

American Productivity and Quality Center. 2006 [cited 21 Aug. 2006]

http://www.apqc.org/portal/apqc/site

 

Benchmarking Exchange and Best Practices. 2006 [cited 21 Aug. 2006]

http://www.benchnet.com/

 

Benchmarking Network. 2006 [cited 21 Aug. 2006]

http://www.benchmarkingnetwork.com/

 

Benchmarking Plus. [cited 21 Aug. 2006]

http://www.benchmarkingplus.com.au/

 

Government Accountability Office. Reports on the Government Performance and Results Act. 2001 [cited 21 Aug. 2006]

http://www.gao.gov/new.items/gpra/gpra.htm

 

Hoffman, Dr. Edward J. About ASK. 3 March 2005 [cited 22 August 2006]

http://appel.nasa.gov/ask/about/overview/index.html

 

International Organization for Standardization. 9 Aug. 2006 [cited 21 Aug. 2006]

http://www.iso.org/iso/en/ISOOnline.frontpage

 

National Partnership for Reinventing Government. Benchmarking. 2001 [cited 21 Aug. 2006]

http://govinfo.library.unt.edu/npr/initiati/benchmk/index.htm

 

Office of the Management of the Budget. The President's Management Agenda. 20 April 2006 [cited 21 Aug. 2006]

http://www.whitehouse.gov/results/agenda/index.html