Program/Project Management Resource List #13

Revised March 2009

"Compare and contrast..." is the classic start to many a high school writing assignment. When an organization begins the process of benchmarking, it tries to compare and contrast its practices with those of similar organizations, hoping to find better ways to attain its goals. For instance, a few years ago, NASA and the US Navy engaged in mutual benchmarking of safety practices aboard manned spacecraft and submarines. Benchmarking runs in parallel with knowledge management, bringing in knowledge from elsewhere, while knowledge management preserves knowledge the organization generated.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: call x0172 or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public, contact your local library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

Books

Committee on Science, Engineering, and Public Policy. Experiments in International Benchmarking of US Research Fields. Washington, DC: National Academy Press, 2000.

Q180.55 .E9 E93 2000 BOOKSTACKS

 

NASA/Navy Benchmarking Team. NASA/Navy Benchmarking Exchange (NNBE). Washington, DC: NASA, 2002.

V858 .N38 2002 vol. I BOOKSTACKS

Note: The HQ library also has vol. II (published in 2003) and vol. III (published in 2004).

 

National Performance Review. Serving the American Public: Best Practices in Customer-driven Strategic Planning: Federal Benchmarking Consortium Study Report. Washington, DC: National Performance Review, 1997.

JK421 .N357 1997 PPM-STACKS

 

__________. Serving the American Public: Best Practices in Performance Measurement: Benchmarking Study Report. Washington, DC: National Performance Review, 1997.

JK421 .N358 1997 PPM-STACKS

 

Niven, Paul R. Balanced Scorecard Step-by-step for Government and Nonprofit Agencies. Hoboken, NJ: Wiley, 2003.

JF1525 .T67 N58 2003 BOOKSTACKS

 

United States. National Aeronautics and Space Administration. Office of Space Flight. Measurement: Continuous Improvement Initiative. Washington, DC: The Office, 1992.

HD62.15 .U66 1992 PPM-STACKS

 

__________. Science Institutes Team. Benchmarks: Report of the NASA Science Institutes Team. Washington, DC: NASA, 1996.

TL521.312 .N3682 1996 BOOKSTACKS

 

Articles and Reports

Bilardo, Vincent J., et al. "Seven Key Principles of Program and Project Success: A Best Practices Survey", in: NASA APPEL Project Management Challenge Conference, Galveston, TX, 6-7 Feb. 2007.

(20080021182: (June 2008) NASA ASD)

Note: This item can be ordered by interested members of the public through the Center for Aerospace Information.

 

Cobleigh, Brent. "A Collaboration on Collaboration", ASK Magazine, no. 20 (Nov. 2004): 34-38.

Also available through NTRS as CASI no. 20050019322.

 

Hoffler, G. Wyckliffe, and Michele D. O'Donnell (eds.). Proceedings from the 1998 Occupational Health Conference: Benchmarking for Excellence, NASA/CP-1999-208543, Kennedy Space Center, Orlando, FL, Aug. 24-28, 1998

(19990040967: (Aug. 2005) NTRS)

 

Kaemmerer, L. "Benchmarking: Achieving the Best in Class", in: Twenty-third Annual National ASQC/EED Education and Training Symposium, Albuquerque, NM, Sept. 8-11, 1996

(266885: (May 2001) Dept. of Energy Information Bridge)

 

Internet Resources

American Productivity and Quality Center. Dec. 2008 [March 5, 2009].

http://www.apqc.org/portal/apqc/site

 

Kaplan, Robert. "When Benchmarks Don't Work", HBS Working Knowledge. Jan. 9, 2006 [March 5, 2009].

http://hbswk.hbs.edu/item/5158.html

 

National Institute of Standards and Technology. Baldridge National Quality Program. Feb. 19, 2009 [March 5, 2009].

http://www.baldrige.nist.gov/

Note: The Baldridge program depends upon benchmarking to help an organization that has signed on to the program to achieve better returns.

 

National Partnership for Reinventing Government. Benchmarking. Oct. 2000 [March 5, 2009].

hhttp://govinfo.library.unt.edu/npr/initiati/benchmk/index.htm

 

Stauffer, David. "Best Practices for Benchmarking", HBS Working Knowledge. Oct. 27, 2003 [March 5, 2009].

http://hbswk.hbs.edu/archive/3746.html