Program/Project Management Resource List #29

Revised Aug. 2007

Provided by the NASA Headquarters Library

"No man is an island..." - Devotions Upon Emergent Occasions, Meditation XVII, John Donne

"Emotional intelligence", the ability to empathize and get along with others, is an important part of anyone's life. Since most adults spend their day at the office, emotional intelligence is also a factor in job performance,especially as more and more projects are being handled by teams instead of individuals. It is a topic of deep concern to NASA and the other space agencies involved with the International Space Station and as we plan long trips through outer space. This bibliography covers conflict management and group dynamics in the workplace.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: call (358-0172) or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public, contact your Local Library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

NASA Policies

NASA Policy Directive 2010.2B: Alternative Dispute Resolution

 

NASA Policy Directive 2025.1A: NASA Ombuds Program

 

NASA Procedural Requirements 5200.1D: Industrial Labor Relations Manual

 

NASA Policy Directives and Procedural Requirements 3000-3999 Human Resources and Personnel

Books

Carlson, Richard. Don't Sweat the Small Stuff at Work: Simple Ways to Minimize Stress and Conflict While Bringing Out the Best in Yourself and Others. New York, NY: Hyperion, 1998.

HF5548.85 .C37 1998 PPM-STACKS

 

Dietrich, Rainer, and Traci Michelle Childress (eds.). Group Interaction in High Risk Environments. Burlington, VT: Ashgate Pub., 2004.

HD66 .G74 2004 BOOKSTACKS

 

Goleman, Daniel, Richard E. Boyatzis, and Annie McKee. Primal Leadership: Realizing the Power of Emotional Intelligence. Boston, MA: Harvard Business School Press, 2002.

HD57.7 .G65 2002 PPM-STACKS

 

Ryback, David. Putting Emotional Intelligence to Work: Successful Leadership is More Than IQ. Boston, MA: Butterworth-Heinemann, 1998.

HD38.2 .R93 1998 PPM-STACKS

 

Silberman, Melvin L. People Smart: Developing Your Interpersonal Intelligence. San Francisco, CA: Berrett-Koehler, 2000.

BF576 .S57 2000 BOOKSTACKS

 

Simmons, Annette. Territorial Games: Understanding and Ending Turf Wars at Work. New York, NY: AMACOM, 1998.

HF5549 .S46 1998 PPM-STACKS

 

Weisinger, Hendrie. Emotional Intelligence at Work: The Untapped Edge for Success. San Francisco, CA: Jossey-Bass Publishers, 1998.

HD38.2 .W433 1998 PPM-STACKS

 

Articles and Reports

Berg, Jennifer S., Jeffrey L. Moore, Paul D. Retzlaff, and Raymond E. King. "Assessment of personality and crew interaction skills in successful naval aviators", Aviation, Space, and Environmental Medicine, vol. LXXIII, no. 6 (June 2002), p. 575-579.

 

Buckley, N.D., and A. Mortimer. "Introduction and Summary of the International Space Life Sciences Working Group Workshop on Group Interactions", Aviation, Space, and Environmental Medicine, vol. LXXV, no. 7 Supp. (July 2004), p. C1-C2.

Note: This supplement contains articles about group dynamics and interpersonal relations in spaceflight and simulated missions. This is the summary presented by the supplement's editors.

 

Donohoe, Timothy L., James T. Johnson, and Maurice A. Taquino. "Self-Disclosure as a Predictor of EAP Supervisory Utilization", in Proceedings from the 1998 Occupational Health Conference: Benchmarking for Excellence, Marshall Space Flight Center, Huntsville, AL, Feb. 1999.

(20030093581: (Feb. 1999) NASD)

 

Fleming, R.A., and J.L. Kaiwi. The Problem of Unshared Information in Group Decision-Making: A Summary of Research and the Implications for Command and Control. Space and Naval Warfare Systems Center, San Diego, CA, Dec. 2002.

(ADA409792: (26 Feb. 2003) DTIC)

 

Gale, Sarah Fister. "The Secret of Stellar Managers - Project leaders with high emotional intelligence inspire their teams, connect with their peers and get the job done", The PM Network, vol. XX, no. 2 (Feb. 2006), p. 24-28.

 

Golbeck, Jennifer, and James Hendler. Inferring Trust Relationships in Web-Based Social Networks. University of Maryland, Department of Computer Science, College Park, MD, 2006.

(ADA447930: (21 June 2006) DTIC)

 

Grewal, Daisy, and Peter Salovey. "Feeling Smart: The Science of Emotional Intelligence - A new idea in psychology helps explain how emotions can help us in everyday life", American Scientist, vol. XCIII, no. 4 (July/Aug. 2004), p. 330-339.

 

Knost, Benjamin R. Formal and Informal Work Group Relationships with Performance: A Moderation Model Using Social Network Analysis. Air Force Institute of Technology, Wright-Patterson Air Force Base, OH, March 2006.

(ADA446195: (17 May 2006) DTIC)

 

Maughan, Bryan D. "Mentoring Among Scientists: Implications of Interpersonal Relationships within a Formal Mentoring Program", in Winter Meeting and Nuclear Technology Expo, Albuquerque, NM, Nov. 2006.

(911875: (13 Aug. 2007) DoE Information Bridge)

 

Milivojevich, Andrew. "SIX SIGMA - Emotional Intelligence and Six Sigma - Black Belts able to recognize and manage a team's emotional dynamics can lead projects more efficiently", Quality Progress, vol. XXXIX, no. 8 (Aug. 2006), p. 45-49.

Available though Wilson Select Plus

Note: A Six Sigma Black Belt is someone who has been certified by the American Society for Quality as an expert in Six Sigma, a quality management regimen for manufacturing.

 

Pathak, Nishith, Sandeep Mane, and Jaideep Srivastava. Who Thinks Who Knows Who? Socio-cognitive Analysis of Email Networks. University of Minnesota, Department of Computer Science and Engineering, Minneapolis, MN, 21 July 2006.

(ADA455191: (18 Oct. 2006) DTIC)

 

Rogers, Edward W. "Measuring Organizational Communication Health", in The 2002 NASA Faculty Fellowship Program Research Reports, NASA/CR-2003-212397. Marshall Space Flight Center, Huntsville, AL, April 2003.

(20030093581: (April 2003) NTRS)

 

Stewart, Thomas A. "The Leader's Secret Self", Harvard Business Review, vol. LXXXII, no. 1 (Jan. 2004), p. 10.

Note: This issue of the Harvard Business Review is a special issue about the psychology of leadership.

 

Trabun, Michael A. The Relationship Between Emotional Intelligence and Leader Performance. Naval Postgraduate School, Monterey, CA, March 2002.

(ADA403540: (31 July 2002) DTIC)

 

Williams, R.S., and J.R. Davis. "A Critical Strategy: Ensuring Behavioral Health During Extended-duration Spaceflight Missions", Aviation, Space, and Environmental Medicine, vol. LXXVI, no. 6 Supp. (June 2005), p. B1-B2.

Note: This is the introduction to a supplement similar to the one from 2004.

Internet Resources

Belbin Associates. 20 June 2007 [30 July 2007].

http://www.belbin.com/

 

Center for Collaborative Organizations. 12 July 2007 [30 July 2007].

http://www.workteams.unt.edu/

 

Center for Collaborative Organizations. Free Literature. 14 Dec. 2005 [30 July 2007].

http://www.workteams.unt.edu/literature/free.html

 

Consortium for Research on Emotional Intelligence in Organizations. 9 July 2007 [30 July 2007].

http://www.eiconsortium.org/index.html

 

GroupRelations. 18 Feb. 2005 [30 July 2007].

http://www.grouprelations.com/

 

Hoffman, Dr. Edward J. Archives: Lessons: Communication. Ask Magazine. 2006 [30 July 2007].

http://appel.nasa.gov/ask/archives/lessons.php?lesson=4

 

Human Synergistics International. 2007 [30 July 2007].

http://www.humansynergistics.com/company/default.aspx

 

International Association for Conflict Management. 2007 [30 July 2007].

http://www.iacm-conflict.org/

 

Society for Industrial and Organizational Psychology. 2006 [30 July 2007].

http://www.siop.org/

 

TRACOM Group. 2006 [30 July 2007].

http://www.tracomcorp.com/