Program/Project Management Resource List #29

Revised June 2009

Provided by the NASA Headquarters Library

"No man is an island..." - Devotions Upon Emergent Occasions, Meditation XVII, John Donne

The ability to empathize and get along with others is an important part of anyone's life. Since most adults spend their day at the office, it is a factor in job performance, especially as more and more projects are being handled by teams instead of individuals. Group dynamics is also a part of NASA's mission planning, as long expeditions on the International Space Station and bases on the Moon and Mars are on the drawing boards. This bibliography covers conflict management and group dynamics in the workplace.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: call (358-0172) or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public, contact your Local Library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: call x0172 or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public, contact your local library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

NASA Policies

The following policies and procedural requirements can be accessed by anyone through the NASA Online Directives Information System:

 

NASA Policy Directive 2010.2C: Alternative Dispute Resolution

 

NASA Policy Directive 2025.1A: NASA Ombuds Program

 

NASA Procedural Requirements 5200.1D: Industrial Labor Relations Manual

 

NASA Policy Directives and Procedural Requirements 3000-3999 Human Resources and Personnel

Books

Cloke, Ken, and Joan Goldsmith. Resolving Conflicts at Work: A Complete Guide for Everyone on the Job. San Francisco, CA: Jossey-Bass Publishers, 2000.

HD42 .C56 2000 BOOKSTACKS

 

Goleman, Daniel. Primal Leadership: Realizing the Power of Emotional Intelligence. Boston, MA: Harvard Business School Press, 2002.

HD57.7 .G65 2002 PPM-STACKS

 

Ryback, David. Putting Emotional Intelligence to Work: Successful Leadership is More Than IQ. Boston, MA: Butterworth-Heinemann, 1998.

HD38.2 .R93 1998 PPM-STACKS

 

Silberman, Melvin L. People Smart: Developing Your Interpersonal Intelligence. San Francisco, CA: Berrett-Koehler, 2000.

BF576 .S57 2000 BOOKSTACKS

 

Simmons, Annette. Territorial Games: Understanding and Ending Turf Wars at Work. New York, NY: AMACOM, 1998.

HF5549 .S46 1998 PPM-STACKS

 

Weisinger, Hendrie. Emotional Intelligence at Work: The Untapped Edge for Success. San Francisco, CA: Jossey-Bass Publishers, 1998.

HD38.2 .W433 1998 PPM-STACKS

E-books

All e-books listed here are available to NASA civil servants and contractors through the Books 24x7 service of SATERN.

 

Behfer, Kristin J., and Leigh L. Thompson (eds.). Conflict in Organizational Groups: New Directions in Theory and Practice. Kogan Page, 2007.

 

Fiannes, Steven W., and Ginger Levin. Essential People Skills for Project Managers. Management Concepts, 2005.

 

Gilley, Jerry W. The Manager as Politician. Greenwood Press, 2005.

 

Irwin, Brian. Managing Politics and Conflict in Projects. Management Concepts, 2008.

 

Runde, Craig E., and Tim A. Flanagan. Becoming a Conflict Competent Leader: How You and Your Organization Can Manage Conflict Effectively. Jossey-Bass, 2007.

 

Stein, Steven J. Make Your Workplace Great: The Seven Keys to an Emotionally Intelligent Organization. Jossey-Bass, 2007.

Articles and Reports

Frink, Dwight D., and Gerald R. Ferris. Personal and Structural Influences on Performance in Dynamic Environments: An Investigation of Social Skill/Intelligence and Social Contingencies. College of Business, Florida State University, Tallahassee, FL and School of Business, University of Mississippi, Oxford, MS, July 2003.

(ADA416400: (Oct. 2003) DTIC)

 

Kanas, Nick, et al. "Lessons learned from Shuttle/Mir: psychosocial countermeasures", Aviation, Space, and Environmental Medicine, vol. LXXIII, no. 6 (June 2002), p. 607-611.

 

Kraft, Norbert O., Terence J. Lyons, and Heidi Binder. "Intercultural crew issues in long-duration spaceflight", Aviation, Space, and Environmental Medicine, vol. LXXIV, no. 5 (May 2003), p. 575-578.

 

Moonier, James E., Spencer L. Baker, and Mark L. Greene. trust, Mistrust, and Organizational design: Understanding the Effects of Social Configurations. Naval Postgraduate School, Monterey, CA, Dec. 2008.

(ADA493906: (Feb. 2009) DTIC)

 

Palinkas, Lawrence A., et al. "Predictors of Behavior and Performance in Extreme Environments: The Antarctic Space Analogue Program", Aviation, Space, and Environmental Medicine, vol. LXXI, no. 6 (June 2000), p. 619-625.

 

Trabun, Michael A. The Relationship Between Emotional Intelligence and Leader Performance. Naval Postgraduate School, Monterey, CA, March 2002.

(ADA403540: (July 2002) DTIC)

Internet Resources