Program/Project Management Resource List #33

Revised June 2009

Provided by the NASA Headquarters Library

A soft answer turns away wrath, but a harsh word stirs up anger. - Proverbs 15:1

Communication is integral to the proper running of any enterprise, whether it is a kid's lemonade stand or a government agency with offices all over the country. Posters, letters, webpages, emails, and phone calls are an organization's nervous system, informing and activating its different parts. In order to keep this system on track, effective management communication is a vital necessity. The NASA HQ library also has resource lists on Interpersonal Relations and Group Dynamics and Teams and Teamwork which may shed some additional light on this vital field. The HQ library also has a resource list for technical communication.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: call x0172 or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public, contact your local library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

NASA Policies

NASA Procedural Requirements 1450.10D: NASA Correspondence Management and Communications Standards and Style

 

NASA Policy Directive 2521.1: Communications Material Review

 

NASA Policy Directives and Procedural Requirements 3000-3999: Human Resources and Personnel

Books

Bailey, Edward P. Writing and Speaking at Work: A Practical Guide for Business Communication. Upper Saddle River, NJ: Prentice Hall, 1999.

HF5718 .B343 1999 BOOKSTACKS

 

Campbell, Nancy. Writing Effective Policies and Procedures: A Step-by-step Resource for Clear Communication. New York, NY: American Management Association, 1998.

HD38.15 .C36 1998 PPM-STACKS

 

Clarke, Boyd. The Leader's Voice: How Your Communication can Inspire Action and Get Results!. New York, NY: Select Books, 2002.

HD57.7 .C53 2002 PPM-STACKS

 

Mitroff, Ian I. Managing Crises Before They Happen: What Every Executive and Manager Needs to Know About Crisis Management. New York, NY: AMACOM, 2000.

 

Rider, Donald G. Effective Writing for Feds. Huntsville, AL: FPMI Communications, Inc., 2001.

PE1408 .R54 2001 PPM-STACKS

 

Stelzner, Michael A. Writing White Papers: How to Capture Readers and Keep Them Engaged. Poway, CA: WhitePaperSource Pub., 2007.

T11 .S74 2007 BOOKSTACKS

 

Tompkins, Phillip K. Apollo, Challenger, Columbia: The Decline of the Space Program: A Study in Organizational Communication. Los Angeles, CA: Roxbury Pub. Co., 2005.

TL867 .T65 2004 BOOKSTACKS

E-books

All e-books listed here are available to NASA civil servants and contractors through the Books 24x7 service of SATERN.

 

Bly, Robert W., and Regina Anne Kelly. The Encyclopedia of Business Letters, Faxes, and E-Mail. Career Press, 2009.

 

Eunson, Baden. Communication in the Workplace. John Wiley and Sons, 2007.

 

Forsyth, Patrick. How to Write Reports and Proposals. Kogan Page, 2006.

 

Phillips, Jack J., and Wendi Friedman Tush. Communication and Implementation: Sustaining the Practice. Pfeiffer, 2008.

 

Song, Mike, Vicki Halsey, and Tim Burress. The Hamster Revolution: How to Manage Your Email Before it Manages You. Berrett-Koehler Publishers, 2007.

 

Weiner, Allen. So Smart But...: How Intelligent People Lose Credibility: and How They Can Get it Back. Jossey-Bass, 2007

 

Zelazny, Gene. Say It with Presentations: How to Design and Deliver Successful Business Presentations. McGraw-Hill, 2006

Articles and Reports

Avrahami, Daniel. Enhancing Technology-Mediated Communication: Tools, Analyses, and Predictive Models. Carnegie-Mellon University, Pittsburgh, PA, Sept. 2007.

(ADA488487: (Nov. 2008) DTIC)

 

Goldstein, S.A., G.M. Pullen, and D.R. Brewer. "Can we talk? Communications Management for the Waste Isolation Pilot Plant, a Complex Nuclear Waste Management Project", in: PMI `95: Project Management Institute Conference, New Orleans, LA, Oct. 13-19, 1995.

(955621: (Feb. 2008) DOE Information Bridge)

 

Moon, Brian M., and Robert R. Hoffman. Rapid and Accurate Idea Transfer: Presenting Ideas with Concept Maps. Perigean Technologies, Spotsylvania, VA, July 30, 2008.

(ADA484781: (Aug. 2008) DTIC)

 

Norgaard, Jason C. An Examination into How Group Performance is Influenced by Various Communication Channels, Air Force Institute of Technology, Wright-Patterson Air Force Base, Dayton, OH, March 2008.

(ADA480274: (May 2008) DTIC)

 

Rogers, Edward W. "Measuring Organizational Communication Health", in The 2002 NASA Faculty Fellowship Program Research Reports, NASA/CR-2003-212397, Marshall Space Flight Center, Huntville, AL, 2002.

(20030093581: (Oct. 2003) NTRS)

 

Internet Resources

Association for Business Communication. June 9, 2009 [June 10, 2009].

http://www.businesscommunication.org/

 

Association of Professional Communication Consultants. 2008 [June 10, 2009].

http://www.consultingsuccess.org/

 

Holm, Jeanne. NASA Office of Communications Planning. June 4, 2009 [June 10, 2009]

http://communications.nasa.gov/OCP

 

International Association of Business Communicators. 2009 [June 10, 2009].

http://www.iabc.com/

 

Prusak, Laurence. Ask Magazine Archive. Communication. 2008 [June 10, 2009].

http://askmagazine.nasa.gov/archives/lessons.php?pagenub=1&item=4

 

__________. Ask Magazine Archive. Knowledge Sharing. 2008 [June 10, 2009].

http://askmagazine.nasa.gov/archives/lessons.php?pagenub=1&item=10

 

Toastmasters International. 2006 [cited 18 Jan. 2007]

http://www.toastmasters.org/

Note: NASA HQ has a Toastmasters chapter. For more information, please call Stacey Brock at x1291.