Program/Project Management Resource List #33

Revised Jan. 2007

Provided by the NASA Headquarters Library

Communication is such an important skill in the workplace that the following citations have been provided to accompany PPM Resource List #17 "Group Dynamics and Decision Making for Project Success" and List #29 "Interpersonal Relations for Team Success" to provide more readings on this subject.

Items below cover up-down communication, asking the right questions, proper listening skills, communication between different personality and job types, and many other such skills. Regular readers of management journals will find many more such articles, indeed some journals are devoted entirely to management communication.

All items are available at the Headquarters Library. NASA Headquarters employees and contractors: call (358-0172) or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public, contact your Local Library for the availability of these items.

NASA Policies

Human Resources and Personnel

 

NASA Policy Directive 2010.2B: Alternative Dispute Resolution

 

NASA Policy Directive 2025.1A: NASA Ombuds Program

 

NASA Procedural Requirements 5200.1D: Industrial Labor Relations Manual

 

Books

Bailey, Edward P. Writing and Speaking at Work: A Practical Guide for Business Communication. Upper Saddle River, N.J.: Prentice Hall, 1999.

HF5718 .B343 1999 BOOKSTACKS

 

Hart, Margaret A. Communicating for Global Competitive Advantage: A Conference Report. New York, N.Y.: Conference Board, 1997.

HD30.3 .H37 1997 PPM-STACKS

 

Lucas, Henry C. The T-form Organization: Using Technology to Design Organizations for the 21st Century. San Francisco, CA: Jossey-Bass, 1996.

HD38 .L73 1996 PPM-STACKS

 

Mitroff, Ian I. Managing Crises Before They Happen: What Every Executive and Manager Needs to Know About Crisis Management. New York: AMACOM, 2000.

HD49 .M68 2001 PPM-STACKS

 

Tompkins, Phillip K. Apollo, Challenger, Columbia: The Decline of the Space Program: A Study in Organizational Communication. Los Angeles, CA: Roxbury Pub. Co., 2005.

TL867 .T65 2004 BOOKSTACKS

 

United States. National Aeronautics and Space Administration. Diaz Team. A Renewed Commitment to Excellence: An Assessment of the NASA-wide Applicability of the Columbia Accident Investigation Board Report. Washington, D.C.: NASA, 2004.

TL795.5 .C662 2004 BOOKSTACKS Note: This report is often called the Diaz report, after the leader of its writing team.

Articles and Reports

Baroni, Brian, Linda Cook, Marian Keitelman, Steven Miller, and Adelia Wardle. Are You Managing Your Email - Or is Email Managing You? An Analysis of Email Among Personnel Within Army Project Management Offices. Naval Postgraduate School, Monterey, CA, Dec. 2005

(ADA443233: (Dec. 2005) DTIC)

 

Cross, Rob, Tim Laseter, Andrew Parker, and Gillermo Velasquez. "Using Social Network Analysis to Improve Communities of Practice", California Management Review, vol. XLIX, no. 1 (Fall 2006), p. 32-60

 

Denton, D. Kieth. "In Your Face Communication", Supervision, vol. LXVII, no. 9 (Sept. 2006), p. 3-7.

Available through ABI Inform

 

Dulye, Linda. "Get Out of Your Office", HR Magazine, vol. LI, no, 7 (July 2006), p. 99-101

Available through ABI Inform

 

Hamm, John. "The Five Messages Leaders Must Manage", Harvard Business Review, vol. LXXXIV, no. 5 (May 2006), p. 114-129.

 

Hurley, Robert F. "The Decision to Trust", Harvard Business Review, vol. LXXXIV, no. 9 (Sept. 2006), p. 55-62.

 

Hutzel, John R. A Graph Theoretic Analysis of the Effects of Organizational Structure on Employee Social Networks. School of Engineering and Management, Air Force Institute of Technology, Wright-Patterson Air Force Base, OH, March, 2006

(ADA446353: (March 2006) DTIC)

 

Jay, Joelle. "On Communicating Well - A primer on communication skills -- Five keys to success", HR Magazine, vol. L, no. 1 (Jan. 2005), p. 87-90

Available through ABI Inform

 

Pathak, Nishith, Sandeep Mane, and Jaideep Srivastava. Who Thinks Who Knows Who? Socio-cognitive Analysis of Email Networks. TR 06-023, Department of Computer Science and Engineering, University of Minnesota, Minneapolis, MN, 21 July 2006.

(ADA455191: (21 July 2006) DTIC)

 

Rogers, Edward W. "Measuring Organizational Communication Health", in The 2002 NASA Faculty Fellowship Program Research Reports, NASA/CR-2003-212397, Marshall Space Flight Center, Huntville, AL, 2002

(20030093581: (2002) NTRS)

 

Roper, Greg. "Managing Employee Relations - Master interpersonal communication and conflict-resolution skills when managing employee relations", HR Magazine, vol. L, no. 5 (May 2005), p. 101-104

Available through ABI Inform

 

Sudhakar, B. and Sujit M. Patil. "Measuring Up", Communication World, vol. XXIII, no. 5 (Sept. Oct. 2003), p. 32-35.

Available through ABI Inform

 

Worley, Jody A., Lawrence L. Bailey, Richard C. Thompson, Kurt M. Joseph, and Clara A. Williams. Organizational Communication and Trust in the Context of Technology Change; Final Report. DOT/FAA/AM-99/25, Dept. of Transportation, Federal Aviation Administration, Office of Aviation Medicine, Washington, DC, Oct. 1999

(20000012300: (Oct. 1999) NASD)

Internet Resources

De Frias, Omar J. Office of Diversity and Equal Opportunity. 16 Jan. 2007 [cited 18 Jan. 2007]

http://www.hq.nasa.gov/office/codee/

 

Hoffman, Ed. Ask Magazine Archives. Topic: Communication. 27 Feb. 2006 [cited 19 Jan. 2007]

http://appel.nasa.gov/ask/archives/searchbylesson/communication.html

 

__________. Knowledge Sharing. 2006 [cited 19 Jan. 2007]

http://appel.nasa.gov/node/276

 

Stewart, Mike. Office of Human Capital Management. 11 Jan. 2007 [cited 18 Jan. 2007]

http://nasapeople.nasa.gov/

Association for Business Communication. Dec. 2006 [cited 18 Jan. 2007]

http://www.businesscommunication.org/

 

Association of Professional Communication Consultants. Jan. 2007 [cited 18 Jan. 2007]

http://www.consultingsuccess.org/

 

Common Knowledge Associates. Jan. 2007 [cited 19 Jan. 2007]

http://www.commonknowledge.org/

 

International Association for Business Communicators. Jan. 2007 [cited 18 Jan. 2007]

http://www.iabc.com/

 

Toastmasters International. 2006 [cited 18 Jan. 2007]

http://www.toastmasters.org/ Note: NASA HQ has a Toastmasters chapter. For more information, please call Paul Brundage at x0481.

 

Warrington College of Business. University of Florida. Center for Management Communication. 31 Aug. 2006 [cited 18 Jan. 2007]

http://www.cba.ufl.edu/managementcomm/