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T.Keith Glennan Memorial Library

Knowledge Management

Program/Project Management Resource List #51

March 2012

You can only know where you're going if you know where you've been. - James Burke, in Connections.

Human beings rely upon knowledge, instead of instinct, to guide them through their lives. From our earliest days, people around us give us lessons that we use to engage in our daily activities, whether they are as simple as table manners or as complex as the art of the watchmaker, these guidelines and lessons make us who we are. Knowledge management practices are the methods an organization uses to retain and pass along the knowledge produced by its workers, including libraries, archives, in-house magazines, and mentoring.

Knowledge management has an important place at NASA. The people who designed and built the capsules used in the Space Race and the Space Shuttles have retired, or are close to retiring. The lessons they learned over the years must be retained and handed on to the next generation, especially since the costs of some of them were measured in lives. You may also find useful resources in our webpages on Corporate Culture, Executive Resource Management, Human Capital Management in the Technical Fields, The Learning Organization, and Management Communication.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: Call x0168 or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public: Contact your local library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

Contents: Policies Books E-books Articles and Reports Internet Resources

NASA Policies

The following policies and procedural requirements can be accessed by anyone through the NASA Online Directives Information System:
NASA Procedural Requirements 1080.1A: Requirements for the Conduct of NASA Research and Technology
NASA Policy Directive 1440.6H: NASA Records Management
NASA Procedural Requirements 1441.1D: NASA Records Retention Schedules
NASA Policy Directive 2200.1B: Management of NASA Scientific and Technical Information.
NASA Procedural Requirements 2200.2C: Requirements for Documentation, Approval, and Dissemination of NASA Scientific and Technical Information.
NASA Procedural Requirements 7120.6: Lessons Learned Process


Andriessen, J. H. Erik, and Babette Fahlbruch (eds.). How to Manage Experience Sharing: From Organisational Surprises to Organisational Knowledge. Amsterdam, The Netherlands; Boston, MA: Elsevier, 2004. ISBN: 0080443494
HD58.82 .H694 2004 PPM-STACKS
De Long, David W. Lost Knowledge: Confronting the Threat of an Aging Workforce. Oxford, UK; New York, NY: Oxford University Press, 2004. ISBN: 0195170970
HD58.82 .D4 2004 PPM-STACKS
Holton, Elwood F., III, and Timothy T. Baldwin (eds.). Improving Learning Transfer in Organizations. San Francisco, CA: Jossey-Bass, 2003. ISBN: 0787965405
HD58.82 .I47 2003 PPM-STACKS
Liebowitz, Jay. Addressing the Human Capital Crisis in the Federal Government: A Knowledge Management Perspective. Amsterdam, The Netherlands; Boston, MA: Butterworth-Heinemann, 2004. ISBN: 0750677139
JK765 .L54 2004 BOOKSTACKS
Miller, Susan Burgess. Lessons Learned or Lessons Noted: A Retrospective Case Study of the Stored Organizational Memory of the Causes of Mishaps in NASA. Thesis (Ed.D.)--George Washington University, 2005.
TL521.3 .L47 2005 PPM-STACKS
The library also has a copy of this thesis on a CD.
Williams, Terry. Post-project Reviews to Gain Effective Lessons Learned. Newtown Square, Pa.: Project Management Institute, 2007. ISBN: 9781933890241
HD69 .P75 2007 PPM-STACKS


All e-books listed here are available to NASA civil servants and contractors through the Books 24x7 service of SATERN.
Ball, Ken, and Gina Gotsill. Surviving the Baby Boomer Exodus: Capturing Knowledge for Gen X and Gen Y Employees. Cengage Learning, 2011. ISBN: 9781435455122
Geisler, Elie, and Nilmini Wickramasinghe. Principles of Knowledge Management. M. E. Sharpe, Inc., 2009. ISBN: 9780765613226
Jennex, Murray E., and Stefan Smolnik (eds.). Strategies for Knowledge Management Success: Exploring Organizational Efficacy. IGI Global, 2011. ISBN: 9781605667096
Kazi, Abdul Samad. Knowledge Management in the Construction Industry: A Socio-Technical Perspective. IGI Global, 2005. ISBN: 9781591403609

Articles and Reports

Barrentine, Tameka C., et al. Sustaining knowledge in the neutron generator community and benchmarking study. SAND2008-1777. Sandia National Laboratories, Albuquerque, NM, March 1, 2008.
(933224: (Aug. 2008) DOE Information Bridge)
Briggs, Hugh C. "Knowledge management in the engineering design environment", in: 47th AIAA/ASME/ASCE/AHS/ASC Structures, Structural Dynamics, and Materials Conference, Newport, RI, May 1, 2006.
(20060044147: (Dec. 2006) NTRS)
Caraccioli, Paul, et al. "Marshall Space Flight Center Propulsion Systems Department (PSD) Knowledge Management (KM) Initiative", in: Managing Knowledge for Successful Mission Operations, Johnson Space Flight Center, NASA Knowledge Management Team, Houston, TX, March 2-3, 2006.
(20080009765: (July 2009) NTRS)
Goodman, John L. Knowledge Capture and Management for Space Flight Systems, NASA/CR-2005-213692, Johnson Space Center, Houston, TX, Oct. 2005.
(20050242039: (Aug. 2008) NTRS)
__________. Best Practices for Researching and Documenting Lessons Learned, NASA/CR-2008-214777, Johnson Space Center, Houston, TX, March 2008.
(20080014201: (Nov. 2008) NTRS)
Huff, Tameka B., et al. Sustaining knowledge in the neutron generator community and benchmarking study. Phase II. SAND2010-4520. Sandia National Laboratories, Albuquerque, NM, Aug. 1, 2010.
(992777: (Dec. 6, 2010) DOE Information Bridge)
May, D. Cost-Benefit Analysis of Confidentiality Policies for Advanced Knowledge Management Systems. UCRL-ID-152211. Lawrence Livermore National Laboratory, Livermore, CA, March 1, 2003.
(15004924: (Feb. 2008) DOE Information Bridge)

Internet Resources

Federal Knowledge Management Working Group. Sept. 13, 2011 [Feb. 29, 2012]
Another URL which leads to the same site is http://km.gov/.
Holm, Jeanne M. Knowledge Management at NASA. April 21, 2011 [Feb. 29, 2012]
Institute for Knowledge & Innovation. June 15, 2011 [Feb. 29, 2012]
Institute for the Study of Knowledge Management in Education. Jan. 30, 2012 [Feb. 29, 2012]
KM Institute. Feb. 28, 2012 [Feb. 29, 2012]
Trevarthen, Ellie. Academy of Program/Project and Engineering Leadership. Feb. 27, 2012 [Feb. 29, 2012]
Yew, Manson. NASA Engineering Network. 2011 [Feb. 29, 2012]

Last Updated: March 2012