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Quality Management

Program/Project Management Resource List #60

Revised Feb. 2012

Provided by the NASA Headquarters Library

Automobile recalls, alerts about tainted food, and complaints about the services provided by people working at different companies and government offices are, unfortunately, a part of our modern life. Quality management-the creation and enforcement of standards for goods and services-can help us to find and solve these problems before they go too far. NASA's concern with quality management reaches back to its predecessor, the NACA, which studied, among other things, the proper treatment of the fabric used to make early airplane bodies and wings. Today, ensuring the quality of components, aircraft, and spacecraft and providing efficient administrative and support services continues to be a fundamental concern for NASA. This webpage lists resources at the NASA HQ library on quality management. You may find additional resources at the library's webpage on The Benchmarking Process, Corporate Culture, Measuring Organizational Effectiveness in Research and Development Organizations, and Ethics in the Workplace.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: Call x0168 or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public: Contact your local library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

Contents: Policies Books E-books Articles and Reports Internet Resources

NASA Policies

The following policies and procedural requirements can be accessed by anyone through the NASA Online Directives Information System:
NASA Policy Directive 8730.5B: NASA Quality Assurance Program Policy
NASA Procedural Requirements 8735.2A: Management of Government Quality Assurance Functions for NASA Contracts


Bon, Jan van, et al. Service Operation Based on ITIL V3: A Management Guide. Zaltbommel, The Netherlands: Van Haren Publishing, 2008. ISBN: 9789087531270
QA76.76 .C69 B66 2008 BOOKSTACKS
Callahan, Kathe. Elements of Effective Governance: Measurement, Accountability, and Participation. Boca Raton, FL: CRC/Taylor and Francis, 2007. ISBN: 0849370965
JK468 .T67 E43 2006 BOOKSTACKS
Childers, Frank M. History of Reliability and Quality Assurance at Kennedy Space Center. Kennedy Space Center, FL, 2004.
TL521.312.K1 C45 2004 BOOKSTACKS
Available online through NTRS as document no. 20110015654.
Devane, Tom. Integrating Lean Six Sigma and High-performance Organizations: Leading the Charge Toward Dramatic, Rapid, and Sustainable Improvement. San Francisco, CA: Pfeiffer, 2004. ISBN: 0787969737
HD58.9 .D48 2004 PPM-STACKS
Government Mandatory Inspection Point Independent Assessment Team. Government Mandatory Inspection Point (GMIP): Independent Assessment Final Report. Washington, DC: National Aeronautics and Space Administration, 2004.
TL521.312 G68 2004 PPM-STACKS
Available online at: http://www.nasa.gov/pdf/55221main_GMIP-Screen.pdf
Kandt, Ronald Kirk. Software Engineering Quality Practices. Boca Raton, FL: Auerbach Publications, 2006. ISBN: 0849346339
QA76.758 .K35 2006 BOOKSTACKS
Misra, Krishna B. Handbook of Performability Engineering. London, UK: Springer, 2008. ISBN: 9781848001305
TA169 .H356 2008 BOOKSTACKS
National Institute of Standards and Technology. Criteria for Performance Excellence: Malcolm Baldrige National Quality Award. Gaithersburg, MD: U.S. Dept. of Commerce, Technology Administration, National Institute of Standards and Technology, 2007.
HD62.15 .M355 2007 PPM-STACKS
Niven, Paul R. Balanced Scorecard Step-by-step for Government and Nonprofit Agencies. Hoboken, NJ: Wiley, 2003. ISBN: 0471423289
JF1525 .T67 N58 2003 BOOKSTACKS
United States. National Aeronautics and Space Administration. Office of the Associate Deputy Administrator. NASA Headquarters Quality Management System Manual. Washington, DC: The Office, 2002.
TL521.312 .H1 N37 2002 PPM-STACKS


All e-books listed here are available to NASA civil servants and contractors through the Books 24x7 service of SATERN.
Association for Manufacturing Excellence. Lean Administration: Case Studies in Leadership and Improvement. Productivity Press, 2007. ISBN: 9781563273667
Gygi, Craig, Bruce Williams, and Terry Gustafson. Six Sigma Workbook for Dummies. John Wiley & Sons, 2006. ISBN: 9780470045190
Hoyle, David. ISO 9000 Quality Systems Handbook. Butterworth-Heinemann, 2006. ISBN: 9780750667852
Schnapper, Mel, and Steven Rollins. Value-Based Metrics for Improving Results: An Enterprise Project Management Toolkit. J. Ross Publishing, 2006. ISBN: 9781932159257
Wadsworth, Harrison M., Kenneth S. Stephens, and A. Blanton Godfrey. Modern Methods for Quality Control and Improvement, 2nd Edition. John Wiley & Sons, 2002. ISBN: 9780471299738
Webber, Larry, and Michael Wallace. Quality Control for Dummies. John Wiley and Sons, 2007. ISBN: 9780470069097

Articles and Reports

He, Lulu, and Forrest Shull. White Paper on A Reference Model for Software and System Inspections. University of Maryland, College Park, MD, 2009.
(20090042798: (Dec. 2009) NTRS)
Hughitt, Brian. "Compliance with Aerospace Quality Assurance Standard AS9100", in: JAXA/ESA/NASA Trilateral and Mission Assurance Meeting, United States, Oct. 29, 2009.
(20090039451: (Nov. 2009) NTRS)
Mimbs, Scott M. "Conformance Testing: Measurement Decision Rules", in: 2010 NCSL International Symposium and Workshop, Providence, RI, July 25-29, 2010.
(20110001581: (March 2011) NTRS)
Rinehart, Graham W. "How the Air Force Embraced 'Partial Quality' (and Avoiding Similar Mistakes in New Endeavors)", Air and Space Power Journal, vol. XX, no. 4 (Winter 2006), p. 34-43.
Available online at: Air and Space Power Journal, vol. XX, no. 4 (Winter 2006)
Ryan, E., and R.W. Werne. "The Challenges of Developing and Integrating a Quality Management System in a Research and Development Organization", in: American Society for Quality-Annual Quality Congress, Charlotte, NC, May 7-9, 2001.
(792819: (Feb. 2008) DOE Information Bridge)
Willette, Gail L., and Robert Ray Richards. ISO 9001: 2000 and the Baldrige Criteria for Performance Excellence - A Comparison.. SAND2004-2721. Sandia National Laboratories, Albuquerque, NM, June 1, 2004.
(919125: (Dec. 2008) DOE Information Bridge)

Internet Resources

Alliance for Performance Excellence. 2011 [Feb. 13, 2012]
American Society for Quality. Feb. 2012 [Feb. 13, 2012]
Americas Aerospace Quality Group. Nov. 2011 [Feb. 13, 2012]
Baldrige National Quality Program. National Institute of Standards and Technology. Feb. 8, 2012 [Feb. 13, 2012]
National Quality Assurance. 2011 [Feb. 13, 2012].
Network for Performance Excellence. 2010 [Feb. 13, 2012]
Wilcutt, Terrence W.. Office of Safety and Mission Assurance. Aug. 31, 2011 [Feb. 13, 2012]

Last Updated: Feb. 2012