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Program/Project Management Resource List #60
Revised June 2008
Provided by the NASA Headquarters Library
The notion of quality management has a centuries-old legacy, going back to the mediaeval artisans' guilds, which censured their members if they produced shoddy goods. Today, this ancient practice has gone beyond examining the condition of shoes at a town fair, to scrutinizing the processes and practices of firms and agencies. Quality management can help NASA run efficiently by removing organizational roadblocks and ensuring the safety and functionality of its manned and unmanned spacecraft and aircraft. More importantly, quality management can help NASA improve its relationship with its "customers", the American people.
All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: call (358-0172) or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public, contact your Local Library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.
The following policies and procedural requirements can be accessed by anyone through the NASA Online Directives Information System:
- NASA Policy Directive 1200.1D: NASA Internal Control and Accountability
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- NASA Policy Directive 1280.1: NASA Management System Policy
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- NASA Policy Directive 7120.4C: Program/Project Management
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- NASA Policy Directive 8730.5: NASA Quality Assurance Program Policy
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- NASA Procedural Requirements 7120.5C: NASA Program and Project Management Processes and Requirements
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- NASA Procedural Requirements 7120.5D: NASA Space Flight Program and Project Management Requirements
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- NASA Procedural Requirements 8735.2A: Management of Government Quality Assurance Functions for NASA Contracts
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- ANSI/ASQ-Q9000: Quality Management Systems - Fundamentals and Vocabulary
- This standard can be accessed by NASA employees and contractors through http://standards.nasa.gov/. Members of the public may contact their local libraries for the availability of this item.
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- ISO 10006: Quality Management Systems -- Guidelines for Quality Management in Projects
- This standard can be accessed by NASA employees and contractors through http://standards.nasa.gov/. Members of the public may contact their local libraries for the availability of this item.
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- SAE-AS-9100: Quality Management Systems - Aerospace - Requirements
- This standard can be accessed by NASA employees and contractors through http://standards.nasa.gov/. Members of the public may contact their local libraries for the availability of this item.
- Brown, Mark Graham. Baldrige Award Winning Quality: How to Interpret the Malcolm Baldrige Award Criteria. Milwaukee, WI: ASQC Quality Press, 1996.
- HD62.15 .B76 1996 PPM-STACKS
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- Childers, Frank M. History of Reliability and Quality Assurance at Kennedy Space Center. Kennedy Space Center, FL, 2004.
- TL521.312.K1 C45 2004 BOOKSTACKS
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- Devane, Tom. Integrating Lean Six Sigma and High-performance Organizations: Leading the Charge Toward Dramatic, Rapid, and Sustainable Improvement. San Francisco, CA: Pfeiffer, 2004.
- HD58.9 .D48 2004 PPM-STACKS
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- Eckes, George. Making Six Sigma Last: Managing the Balance Between Cultural and Technical Change. New York, NY: John Wiley, 2001.
- HD58.8 .E25 2001 PPM-STACKS
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- International Organization for Standardization. ISO 9000 Quality Management. Geneva, Switzerland: International Organization for Standardization, 1998.
- TS156 .I86 1998 READY REFERENCE
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- Kandt, Ronald Kirk. Software Engineering Quality Practices. Boca Raton, FL: Auerbach Publications, 2006.
- QA76.758 .K35 2006 BOOKSTACKS
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- National Institute of Standards and Technology. Criteria for Performance Excellence: Malcolm Baldrige National Quality Award. Gaithersburg, MD: U.S. Dept. of Commerce, Technology Administration, National Institute of Standards and Technology, 2007.
- HD62.15 .M355 2007 PPM-STACKS Note: Earlier editions of this book are also held by the HQ library.
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- Saulsberry, Regor. ISO 9001 Certification Government-Contractor Team Implementation Model Study. Washington, DC: National Aeronautics and Space Administration, 1997.
- TS156.6 .S28 1997 PPM-STACKS
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- United States. National Aeronautics and Space Administration. Office of the Associate Deputy Administrator. NASA Headquarters Quality Management System Manual. Washington, DC: The Office, 2002.
- TL521.312 .H1 N37 2002 PPM-STACKS
- Agus, Arawati. "A Structural Equation Model of Total Quality Management and Market Performance", in International Conference on Advances in the Internet, Processing, Systems, and Interdisciplinary Research (IPSI-2005), Spain, 28 April - 1 May 2005.
- (20050205776: (May 2005) NASD)
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- Apte, Uday, and Keebom Kang. Lean Six Sigma for Reduced Cycle Costs and Improved Readiness. Naval Postgraduate School, Monterey, CA, 30 Sept. 2006.
- (ADA459746: (Jan. 2007) DTIC)
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- Berman, Barbara J Cohn. "THE VOICES OF THE PEOPLE: Missing Links in Performance Measurement and Management", Government Finance Review, vol. XXII, no. 3 (June 2006), p. 48-51.
- Available through Wilson Select Plus
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- Capell, Peter. Benefits of Improvement Efforts. Carnegie-Mellon University Software Engineering Institute, Pittsburgh, PA, Sept. 2004.
- (ADA431122: (Sept. 2004) DTIC)
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- Chen, Peter, Marjon Dean, et al. System Quality Requirements Engineering (SQUARE) Methodology: Case Study on Asset Management System. Carnegie-Mellon University School of Computer Science, Pittsburgh, PA, Dec. 2004.
- (ADA454482: (Dec. 2004) DTIC)
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- Chern, E. James. "Assurance Technology Challenges of Advanced Space Systems", in Third US-Japan Symposium on Advancing Applications and Capabilities in NDE, Hawaii, 2005.
- (20040161489: (2005) NASD)
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- Dahmann, Franz-Dietmar. Correlation between Quality Management Metric and People Capability Maturity Model. Naval Postgraduate School, Monterey, CA, Sept. 2003.
- (ADA418576: (Sept. 2003) DTIC)
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- Doreswamy, Rajiv, and Timothy A. Self. "Ares Launch Vehicles Lean Practices Case Study", in 2008 IEEE Aerospace Conference, Big Sky, MT, 1-8 March 2008.
- (20080018963: (Nov. 2007) NASD)
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- Hall, Mary-jo, and Jacqueline Lawson. "Using the Baldrige criteria to assess strategic planning: A case study", Journal for Quality and Participation, vol. XXVI, no. 2 (Summer 2003), p. 36-39.
- Available through ABI Inform
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- Herbert, Linda R. Lean Six Sigma Challenges and Opportunities, U.S. Army War College, Carlisle, PA, 13 Feb. 2008.
- (ADA478448: (April 2008) DTIC)
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- Hervey, Marcus W. "Software Quality Management Recommendations", Journal of Defense Software Engineering, 19 Nov. 2006.
- (ADA450129: (June 2006) DTIC)
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- Navarro, Robert J., and Barry Grimm. ISO 9000 Implementation and Assessment: A Guide to Developing and Evaluating Quality Management Systems, NASA-RP-1392, Ames Research Center, Moffet Field, CA, Sept. 1996
- (20040031539: (Sept. 2006) NTRS)
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- O'Rourke, Peter M. A Multiple-Case Analysis of Lean Six Sigma Deployment and Implementation Strategies. Air Force Institute of Technology, Dayton, OH, March 2005.
- (ADA437541: (Oct. 2005) DTIC)
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- Rinehart, Graham W. "How the Air Force Embraced 'Partial Quality' (and Avoiding Similar Mistakes in New Endeavors)", Air and Space Power Journal, vol. XX, no. 4 (Winter 2006), p. 34-43
- Available at Air and Space Power Journal, vol. XX, no. 4 (Winter 2006)
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- Safie, Fayssal M., and Bradley P. Messer. "Importance Of Quality Control in Reducing System Risk, a Lesson Learned From The Shuttle and a Recommendation for Future Launch Vehicles", in The Eighth International Conference on Probabilistic Safety Assessment and Management (PSAM 8), New Orleans, LA, 14-19 May 2006.
- (20060024619: (May 2006) NTRS)
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- Singh, Prakash J., and Peter Mansour-Nahra. "ISO 9000 in the public sector: a successful case from Australia", TQM Magazine, vol. XVIII, no. 2 (2006)p. 131-142
- Available through ABI Inform
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- Woody, Carol. Eliciting and Analyzing Quality Requirements: Management Influences on Software Quality Requirements, Carnegie-Mellon University Software Engineering Institute, Pittsburgh, PA, March 2005.
- (ADA441310: (March 2005) DTIC)
NASA Resources
- Dunbar, Brian. NASA Independent Verification and Validation Facility. 31 Jan. 2007 [13 April 2007].
- http://www.nasa.gov/centers/ivv/home/index.html
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- Kabiri, Kelly. George M. Low Award. 10 April 2007 [11 April 2007]
- http://www.hq.nasa.gov/office/codeq/gml/index.htm
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- __________. The NASA QASAR Award. 21 Feb. 2007 [11 April 2007]
- http://www.hq.nasa.gov/office/codeq/qasar/index.htm
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- O'Connor, Bryan. NASA Quality Program. 22 Dec. 2005 [11 April 2007]
- http://www.hq.nasa.gov/office/codeq/quality/index.htm
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- __________. Office of Safety and Mission Assurance. 5 Jan. 2006 [11 April 2007]
- http://www.hq.nasa.gov/office/codeq/
Other Resources
- American Customer Satisfaction Index. 20 March 2007 [12 April 2007]
- http://www.theacsi.org/
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- American Society for Quality. 11 April 2007 [11 April 2007]
- http://www.asq.org/
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- Americas Aerospace Quality Group. 11 April 2007 [11 April 2007]
- http://www.sae.org/aaqg/
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- Baldrige National Quality Program. National Institute of Standards and Technology. 9 April 2007 [11 April 2007]
- http://www.quality.nist.gov/
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- The Council for Excellence in Government. Nov. 2006 [12 April 2007]
- http://www.excelgov.org/
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- Department of Defense. Quality Management Program. 2005 [12 April 2007]
- http://quality.disa.mil/index.cfm
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- ExpectMore.gov. 2006 [12 April 2007]
- http://www.whitehouse.gov/omb/expectmore/
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- International Aerospace Quality Group. March 2007 [11 April 2007]
- http://www.iaqg.sae.org/iaqg/
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- International Organization for Standardization. ISO 9000 and ISO 14000. 29 June 2006 [12 April 2007]
- http://www.iso.org/iso/en/iso9000-14000/index.html
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- Motorola. Motorola University. 2008 [9 June 2008].
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http://www.motorola.com/motorolauniversity.jsp
- Note: Six Sigma, a quality assurance program, was invented at Motorola in the Eighties. This website links to many useful websites about Six Sigma.
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- National Quality Assurance. 2006 [13 April 2007].
- http://www.nqa-usa.com/
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- Network for Performance Excellence. 2007 [11 April 2007]
- http://www.networkforexcellence.org/
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- Results.gov. 2007 [12 April 2007]
- http://www.whitehouse.gov/results/
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