Program/Project Management Resource List #67

Revised April 2009

Provided by the NASA Headquarters Library

"Our greatest weariness comes from work not done." - Eric Hoffer

Organizations exist in order to bring together the efforts of many people towards a common goal, whether it is shoemaking, preparing and delivering meals for the shut-in population of a town, or exploring the depths of outer space. It is relatively easy to measure the effectiveness of some organizations (for instance, the number of meals delivered per donated dollar and number of meals delivered versus the number of shut-ins), but not for others. For instance, can one really compare the performance of Fermilab to that of Bell Labs or Wallops Flight Facility in a meaningful way, even though they are all at the top of their respective research fields? This webpage is a list of resources that will help the reader to discover methods of rating the organizational effectiveness and performance of research and development organizations. For additional information on this topic, you may want to visit our webpages on The Benchmarking Process, Corporate Culture, Managing Scientists and Engineers, Quality Management, or The Government Performance and Results Act. If you are curious about how to measure the performance of an individual project, as opposed to an entire organization, please visit our webpages on Earned Value Management or Project Risk Management.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: call x0172 or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public, contact your local library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

Books

Chiesa, Vittorio. R and D Strategy and Organisation: Managing Technical Change in Dynamic Contexts. River Edge, NJ: Imperial College Press, 2001.

HD45 .C475 2001 BOOKSTACKS

 

Committee on Science, Engineering, and Public Policy. Experiments in International Benchmarking of US Research Fields. Washington, DC: National Academy Press, 2000.

Q180.55 .E9 E93 2000 BOOKSTACKS

 

Coryn, Chris L.S., and Michael Scriven (eds.). Reforming the Evaluation of Research. Vancouver, B.C.: Jossey-Bass and American Evaluation Association, 2008.

Q180.55 .E9 R44 2008 BOOKSTACKS

 

Ellis, Lynn. Evaluation of R and D Processes: Effectiveness Through Measurements. Boston, MA: Artech House, 1997.

HF5415.153 .E44 1997 PPM-STACKS

 

LaCharite, Norman. The Federal Manager's Guide to Measuring Organizational Performance. Huntsville, AL: FPMI Communications, 1998.

HD58.9 .L23 1998 PPM-STACKS

 

Matheson, David, and James E. Matheson. The Smart Organization: Creating Value Through Strategic R and D. Boston, MA: Harvard Business School Press, 1998.

T175.5 .M334 1998 PPM-STACKS

 

Niven, Paul R. Balanced Scorecard Step-by-step for Government and Nonprofit Agencies. Hoboken, NJ: Wiley, 2003.

JF1525 .T67 N58 2003 BOOKSTACKS

 

Nordberg, Markus, and Alain Verbeke. The Strategic Management of High Technology Contracts: The Case of CERN: Competence Based and Transaction Cost Perspectives. New York, NY: Pergamon, 1999.

T178 .E97 N67 1999 BOOKSTACKS

 

United States. Government Accountability Office. Federal Research Opportunities Exist to Improve the Management and Oversight of Federally Funded Research and Development Centers. Washington, DC: U.S. Govt. Accountability Office, 2008.

Q180 .U5 G684 2008 BOOKSTACKS

 

__________. Managing for Results: Challenges Agencies Face in Producing Credible Performance Information: Report to Congressional Requesters. Washington, DC: The Office, 2000.

JK468 .P75 A36 2000 PPM-STACKS

 

__________. Managing for Results: Opportunities for Continued Improvements in Agencies' Performance Plans: Report to Congressional Requesters. Washington, DC: The Office, 1999.

JK421 .G36 M36 1999 BOOKSTACKS

 

United States. National Aeronautics and Space Administration. Benchmarks: Report of the NASA Science Institutes Team. Washington, DC: NASA, 1996.

TL521.312 .N3682 1996 BOOKSTACKS

 

Wessner, Charles W. (ed.). The Advanced Technology Program: Assessing Outcomes. Washington, DC: National Academy Press, 2001.

T176 .A382 2001 BOOKSTACKS

 

__________. Government-Industry Partnerships for the Development of New Technologies: Summary Report. Washington, DC: National Academies Press, 2003.

T176 .G58 2003 BOOKSTACKS

E-books

All e-books listed here are available to NASA civil servants and contractors through the Books 24x7 service of SATERN.

 

Carton, Robert B. and Charles W. Hofer. Measuring Organizational Performance: Metrics for Entrepreneurship and Strategic Management Research. Edward Elgar Publishing: 2006.

 

Nath, Pradosh, and N. Mrinalini. Organization of R and D: An Evaluation of Best Practices. Palgrave MacMillan: 2002.

Articles and Reports

Cooper, Robert G. and Scott J. Edgett. "Maximizing Producitivty in Product Innovation", Research-Technology Management, vol. LI, no. 2, March-April 2008, p. 47-58.

 

Gupta, Ashok. K, David Wilemon, and Kwaku Atuahene-Gima. "Excelling in R and D", Research-Technology Management, vol. XLIII, no. 3, May 1, 2000, p. 52-58.

 

Heerwagen, J.H, et al. Work Environments and Organizational Effectiveness: A Call for Integration. PNL--9968. Pacific Northwest Lab., Richland, WA, July 1, 1994.

(10172195: (Feb. 12, 2008) Dept. of Energy Information Bridge)

 

Nebeker, Delbert M., B.C. Tatum, and Donna G. Wolosin. Examples of White Collar Measurement Using a Typology of Organizational Effectiveness. NPRDC-TN-96-30. Navy Personnel Research Center, San Diego, CA, March 1, 1996.

(ADA306924: (Jan. 29, 1997) DTIC)

 

Osama, Athar. Multi-Attribute Strategy and Performance Architectures in R and D: The Case of The Balanced Scorecard. Rand Corporation, Santa Monica, CA, March 1, 2006.

(ADA488439: (Nov. 12, 2008) DTIC)

 

Papdakis, Maria, and Albert N. Link (eds.). "Symposium on Performance Measurement for Public R and D Programs", Journal of Technology Transfer, vol. XXII, no. 2 (Summer 1997), p. 3-58.

Note: Also available through DTIC as document no. ADA328314.

 

Simon, Cary A. Alternative Frameworks for Improving Government Organizational Performance: A Comparative Analysis. Naval Postgraduate School, Monterey, CA, March 1, 1997.

(ADA328832: (Oct. 29, 1997) DTIC)

 

Sterk, Steve, and Stephan Chesley. "Civil Service Workforce Market Supply and the Effect on Cost Estimating Relationship (CERS) That May Affect the Productivity Factors for Future NASA Missions", in: ISPA/SCEA 2008 Joint International Conference, Noordwijk, Netherlands, May 12-14, 2008.

(20080042977: (Nov. 11, 2008) NTRS)

 

Thompson, B.D. "Assessing Quality Management in an R and D Environment", in: Tenth Annual Quality Management Division Conference, San Diego, CA, Feb. 25-27, 1998.

(658161: (Feb. 5, 2008) Dept. of Energy Information Bridge)

 

Tubbs, Michael. "The Relationship Between R and D and Company Perfomance", Research-Technology Management, vol. L, no. 6 (Nov.-Dec. 2007), p. 23-30.

Internet Resources

Anderson, Lawrence. Office of the Inspector General. March 24, 2009 [April 20, 2009]

http://www.hq.nasa.gov/office/oig/hq/Welcome.html

 

Dunbar, Brian. Office of Program Analysis and Evaluation. April 2, 2009 [April 22, 2009]

http://www.nasa.gov/offices/pae/home/index.html

 

Industrial Research Institute. 2009 [April 20, 2009]

http://www.iriinc.org/

 

International Association for Management of Technology. April 17, 2009 [April 20, 2009]

http://www.iamot.org/

 

McAllister, Sherry. NASA HQ Office of Institutions and Management. Employee and Organizational Excellence Branch. Feb. 10, 2009 [April 20, 2009]

http://oim.hq.nasa.gov/hqsops/oeoe/index.html