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T.Keith Glennan Memorial Library

Workplace Stress

Program/Project Management Resource List #69

Revised March 2012

Provided by the NASA Headquarters Library

"That's all I can stands, cuz I can't stands n'more!" - Popeye

Workplace stress is a serious concern for a large organization. It can lead to workers leaving the organization and taking their expertise with them, burnout, or worse: According to the Bureau of Labor Statistics (BLS), in 2005, almost 50% of the organizations employing more than a thousand people experienced some form of workplace violence the year before. Workplace stress also seems to fall particularly hard upon white-collar workers. Even when someone's stress doesn't develop into an act of violence, the cloud they carry with them can affect the performance of their workplace.

This webpage lists resources at the NASA HQ library about the incidence of workplace stress at NASA and other places and methods of reducing workplace stress for individuals and organizations. You may also find useful resources in our pages on Corporate Culture, Ethics in the Workplace, Interpersonal Relations and Group Dynamics, Management Communication, and Organizational Change.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: Call x0168 or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public: Contact your local library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

Contents: Policies Books E-books Articles and Reports Internet Resources

NASA Policies

The following policies and procedural requirements can be accessed by anyone through the NASA Online Directives Information System:
NASA Policy Directive 1600.3: Policy on Prevention of and Response to Workplace Violence
NASA Procedural Requirements 1800.1C: NASA Occupational Health Program Procedures
NASA Policy Directive 1800.2C: NASA Occupational Health Program
NASA Procedural Requirements 3430.1C: NASA Employee Performance Communication System
NASA Procedural Requirements 3713.3: Anti-Harassment Procedures
NASA Procedural Requirements 3771.1: Grievance System


Carlson, Richard. Don't Sweat the Small Stuff at Work: Simple Ways to Minimize Stress and Conflict While Bringing out the Best in Yourself and Others. New York, NY: Hyperion, 1998. ISBN: 0786883367
HF5548.85 .C37 1998 PPM-STACKS
Cartwright, Susan. Managing Workplace Stress. Thousand Oaks, CA: Sage Publications, 1997. ISBN: 0761901922
HF5548.85 .C37 1997 PPM-STACKS
Dempcy, Mary and Rene Tihista. Dear Job Stressed: Answers for the Overworked, Overwrought, and Overwhelmed. Palo Alto, CA: Davies-Black Pub., 1996. ISBN: 0891060898
HF5548.85 .D46 1996 PPM-STACKS
Institute of Medicine (U.S.). Committee to Assess Worksite Preventive Health Program Needs for NASA Employees. Integrating Employee Health: A Model Program for NASA. Washington, DC: National Academies Press, 2005. ISBN: 0309096235
RC969 .H43 I58 2005 BOOKSTACKS
Available online through the National Academies Press.
United States. Office of Personnel Management. Office of Workforce Relations. Dealing with Workplace Violence: A Guide for Agency Planners.. Washington, DC: U.S. Office of Personnel Management, Office of Workforce Relations, 1998.
HF5549.5 .E43 D42 1998 BOOKSTACKS
Available online at http://www.opm.gov/employment_and_benefits/worklife/OfficialDocuments/handbooksguides/WorkplaceViolence/index.asp .
Viollis, Paul, et al. Jane's Workplace Security Handbook. Alexandria, VA: Jane's Information Group, 2002. ISBN: 0710625790
HV6431 .J36 2002 BOOKSTACKS


All e-books listed below are available to NASA civil servants and contractors through the Books 24x7 service of SATERN.
Donaldson-Feilder, Emma, Joanna Yarker and Rachel Lewis. Preventing Stress in Organizations: How to Develop Positive Managers. John Wiley & Sons, 2011. ISBN: 9780470665527
Lee, Johnny. Addressing Domestic Violence in the Workplace. HRD Press, 2005. ISBN: 9780874258387
Palmer, Stephen, and Cary Cooper. How to Deal with Stress, Second Edition. Kogan Page, 2010. ISBN: 9780749456191
Paludi, Michele A., Rudy V. Nydegger and Carmen A. Paludi Jr. Understanding Workplace Violence: A Guide for Managers and Employees. Greenwood Press, 2006. ISBN: 9780275990862
Sartain, Denis, and Maria Katsarou. Under Pressure: Understanding And Managing The Pressure And Stress Of Work. Marshall Cavendish, 2011. ISBN: 9789814302630
Thompson, Henry L. The Stress Effect: Why Smart Leaders Make Dumb Decisions--And What to Do About It. Jossey-Bass, 2010. ISBN: 9780470589038
The e-books listed below are available to the general public through the National Academies Press.
Patel, Deepali M., and Rachel M. Taylor, (eds.); Forum on Global Violence Prevention. Social and Economic Costs of Violence: Workshop Summary. 2012. ISBN: 9780309220248

Articles and Reports

Camargo, Marta Rocha. "A Grounded Theory Study of the Relationship between E-Mail and Burnout", Information Research: An International Electronic Journal, vol. XIII, no. 4 (Dec. 2008), p. 383-398.
Available through ERIC as document no. EJ837275.
Eisele, Gerhard R., and Cameron W. Coates. "Job Satisfaction, Disgruntlement, and Insider Risk", in: International Conference on Human Resource Development for Introducing and Expanding Nuclear Power Programmes, Abu Dhabi, UAE, March 14-18, 2010.
(974223: (Jan. 2011) DOE Information Bridge)
Greitzer, Frank L., et al. Identifying at-Risk Employees: A Behavioral Model for Predicting Potential Insider Threats. PNNL-19665. Pacific Northwest National Laboratory, Richland, WA, Sept. 2010.
(1000159: (Jan. 2011) DOE Information Bridge)
Im, Tobin. "An Exploratory Study of Time Stress and its Causes among Government Employees", Public Administration Review, vol. LXIX, no. 1 (Jan.-Feb. 2009), p. 104-115.
Jin, Myung, and Mary Guy. "How Emotional Labor Influences Worker Pride, Job Satisfaction, and Burnout", Public Performance and Management Review, vol. XXXIII, no. 1 (Sept. 2009), p. 88-105.
Randle, Hanne, and Kristian Tilander. "Reflection--A Method for Organisational and Individual Development", US-China Education Review, vol. IV, no 9 (Sept. 2007), p. 1-10.
Available through ERIC as document no. ED503012.
Rousseau, Monica L. "A Leadership Solution to Workplace Stress", Florida Public Health Review, vol. VIII (2011), p. 54-59.
Available online at http://health.usf.edu/NR/rdonlyres/2381D73D-3021-44FB-8784-52AAAE2827B6/0/FPHRRousseau2011Formatted.pdf.
Schonfeld, Irvin Sam, and Edwin Farrell. "Qualitative Methods Can Enrich Quantitative Research on Occupational Stress: An Example from One Occupational Group", New Developments in Theoretical and Conceptual Approaches to Job Stress, vol. VIII (2010), p. 137-197.
Available through ERIC as document no. ED508428.
Webster, Thomas, and Bruce Bergman. "Occupational Stress: Counts and Rates", Compensation and Working Conditions, Fall 1999, p. 38-41.
Available through the Bureau of Labor Statistics' archive.

Internet Resources

American Psychological Association. Stress in the workplace. 2012. [March 22, 2012].
Bureau of Labor Statistics. Injuries, Illnesses, and Fatalities. Survey of Workplace Violence Prevention. Oct. 27, 2006 [March 22, 2012].
Butler, Rose. [NASA] Headquarters Employee Assistance Program. March 2, 2012 [March 22, 2012].
Centers for Disease Control. National Institute for Occupational Safety and Health (NIOSH). Workplace Safety & Health Topics. Stress at Work. Nov. 3, 2010 [March 22, 2012].
Office of Personnel Management. Employee Assistance Programs. Sept. 2008 [March 9, 2010].

Last Updated: March 2012