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T.Keith Glennan Memorial Library

Managing the Multi-generational Workplace

Program/Project Management Resource List #72

Nov. 2011

Thanks to advances in modern medicine and in the technologies we use every day at work, people now have productive years far beyond the Biblical threescore and ten. This means that, by sociological standards, an office can be populated by workers from a mix of generations, from the Greatest Generation through Generation X to the Millenials. All of these generations have different attitudes towards work, management, and the best office environment. A manager must take employees, coming from different generations, with very different generational outlooks, and form a team that can work together with minimal conflict. You may also find helpful materials in the HQ library's webpages on Corporate Culture, Executive Resource Management, Human Capital Management in the Technical Fields, or Knowledge Management.

All items are available at the Headquarters Library, except as noted. NASA Headquarters employees and contractors: Call x0168 or email Library@hq.nasa.gov for information on borrowing or in-library use of any of these items. Members of the public: Contact your local library for the availability of these items. NASA Headquarters employees can request additional materials or research on this topic. The Library welcomes your comments or suggestions about this webpage.

Contents: Books E-books Articles and Reports Internet Resources


Hannam, Susan Elizabeth, and Bonni Yordi. Engaging a Multi-generational Workforce: Practical Advice for Government Managers. Washington, DC: IBM Center for the Business of Government, 2011.
HF5549.5 .M5 H366 2011 PPM-STACKS
Hedden, Carole Rickard. 2010 Young Professionals/University Student Survey. New York, NY: Aviation Week, 2010.
TL561 .A953 W445 2010 BOOKSTACKS


The e-books listed below are available to NASA civil servants and contractors through the Books 24x7 service of SATERN.
Cappelli, Peter, and William Novelli. Managing the Older Worker: How to Prepare for the New Organizational Order. Harvard Business Press, 2010.
Deal, Jennifer J. Retiring the Generation Gap: How Employees Young and Old Can Find Common Ground. Jossey-Bass, 2007.
Espinoza, Chip, Mick Ukleja and Craig Rusch. Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce. John Wiley & Sons, 2010.
Gravett, Linda S., and Robin Throckmorton. Bridging the Generation Gap: How to Get Radio Babies, Boomers, Gen Xers, and Gen Yers to Work Together and Achieve More. Career Press, 2007.
Haneberg, Lisa. Coaching Up and Down the Generations. ASTD, 2010.
Johnson, Meagan, and Larry Johnson. Generations, Inc: From Boomers to Linksters: Managing the Friction Between Generations at Work. AMACOM, 2010.
Martin, Carolyn A., and Bruce Tulgan. Managing the Generation Mix: From Collision to Collaboration. HRD Press, 2002.
Salkowitz, Rob. Generation Blend: Managing Across the Technology Age Gap. John Wiley & Sons, 2008.
Shea, Gordon F., and Adolf Haasen. The Older Worker Advantage: Making the Most of Our Aging Workforce. Greenwood Press, 2006.

Articles and Reports

Ballenstedt, Brittany, and Alysa Rosenberg. "De-Generation", Government Executive, vol. XL, no. 8 (July 2008), p. 18-23.
Derrick, K. Scott, and Kate Hudson Walker. "Talkin' 'Bout My Generation", The Public Manager, vol. XXXV, no. 2 (Summer 2006), p. 63-66.
Hammill, Greg. "The Generational Gap at Work", FDU Magazine Online, Winter/Spring 2005.
Available through the online archives of FDU Magazine Online
Liebowitz, Jay, et al. "Cross-Generational Knowledge Flows in Edge Organizations: Research in Progress", in: The Twelfth International Command and Control Research and Technology Symposium, Newport, RI, June 19-21, 2007.
(ADA481416: (June 2008) DTIC)
Palmer, Kimberly. "Generation Passion", Government Executive, vol. XXXVIII, no. 21 (Dec. 2006), p. 50-57.
Pelletier, Ray. "Younger Managers, Older Workers", Occupational Health and Safety, Nov. 2005.
Available through the online archives of Occupational Health and Safety
Sujansky, Joanne. "Leading a Multi-Generational Workforce", Occupational Health and Safety, April 2004.
Available through the online archives of Occupational Health and Safety

Internet Resources

Chief Information Officers Council. Preparing for Change in the Federal Information Technology Workforce. April 2010 [Nov. 2011].
CIO. How to Manage the Generation Gap. June 6, 2008 [Nov. 2011].
Leadership Solutions, Inc. Publications. 2011 [Nov. 2011].
Sustainable Employee Motivation. The Generation Gap And Motivation. August 18, 2011 [Nov. 2011].

Last Updated: Nov. 2011