The NASA Shared Services Center (NSSC) is the host Center for ESD. The ESD service provider is Computer Science Corporation (CSC). The ESD Service Office is working with CSC to implement a smooth transition.

Services provided by the ESD:

• A self-help Web site with knowledge articles on I3P services
• An ordering system for I3P services (with approval queues and workflows)
• Access to all I3P services including the ACES Product Catalog (APC)
• Enterprise Notification System (ENS) for planned/unplanned outages (with subscription capabilities)
• System status capabilities

When the Enterprise Service Desk (ESD) is implemented, it will be the single point of contact for end users to report incidents and order IT services. As an end user, you will identify your IT needs through the ACES Product Catalog (APC). The Enterprise Service Request System (ESRS) will be the single system for ordering services. You will access the system, select the proper approver, and place your IT service request. And then, you will be able to follow the status of your request online.

For Org Approvers and Resource Approvers: ITCD will be hosting ESD familiarization sessions before and after the November 1 launch date. These walk-in sessions are for HQ personnel with ESD “Org Approver” (responsible for approving an employee’s request for a service or product) and/or “Resource Approver” (responsible for approving funding for requests). Representatives from ITCD will be on-hand to answer questions and assist with a walk through of the ESD system. Computers will be available to view online training modules developed by the ESD Service Office and perform hands-on familiarization. The sessions will be held in the Computer Training Center (CTC), room 3Q53. All IT POCs and those with an ESD approver role at HQ are strongly encouraged to attend one or more sessions.