IT Customer Advisory Committee (CAC)
To increase IT Stakeholder input and involvement in the Strategic and Tactical direction of IT Services, the HQ IT Customer Advisory Committee (CAC) will resume. There will be a kickoff meeting on February 26 to discuss the committee function, focuses, and level of commitment.
ACES Walk-In Tech Support New
ACES Walk-In Tech Support service provides assistance with non-complex hardware and software issues for ACES-provided computer and mobile devices, Multifunction devices (MFDs), and standard ACES applications. No appointment is necessary. Users are provided with diagnostics and resolution for issues with hardware and software, and coordination of repair as appropriate. For repairs beyond the capabilities of "walk-in" service, the technician will submit a ticket on behalf of the user to facilitate additional support.
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IT POC Focus Meeting - URC Closure
ITCD held a meeting to review the plan for closing the User Resource Center and transitioning services to other service providers.
+ Meeting Minutes
+ Transition of Services
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HQ User Resource Center Closing
Date/Time: February 20, 5 p.m.
Due to reduced utilization, the HQ User Resource Center (URC) will close permanently effective February 20. Current URC services will be available through other service providers. However, a service request and/or appointment may be required. For details, visit the HQ User Resource Center Closure Project Web page.