2016 ITCD Customer Satisfaction Survey
Contact: Stanley Artis, 358-2032
ITCD is conducting its 2016 Customer Satisfaction Survey for NASA civil servants. This survey will be divided into three phases to help reduce the time required for feedback. A single ITCD service area will be addressed in each phase. An invitation to take the survey will be sent in an IT Notice the first day of each phase. Encourage users in your organization to take a few minutes to provide feedback on IT services and support. This feedback will help ITCD make enhancements to provide a better IT experience for HQ employees.
FY 2016 Cybersecurity and Sensitive Unclassified Information Awareness Training
This new course replaces the previous training entitled, “IT Security and Privacy Awareness Training” and is mandatory for NASA employees, civil servants, and contractors. The FY 2016 Cybersecurity and Sensitive Unclassified Information Awareness Training (#ITS-016-001) must be completed in SATERN by May 31, 2016. No extensions will be granted. The course takes approximately 1 hour to complete.
+ Read More
Mobile Device Management (MDM) Registration
NASA is implementing a Mobile Device Management (MDM) solution to better manage mobile devices that connect to the NASA network. MaaS360 is the MDM software that will enable specific security policy settings remotely on mobile devices (just like Exchange ActiveSync does today), helping to secure NASA data and reducing potential risks to NASA systems. MDM is an Agency-mandated initiative; all NASA HQ users with ACES-managed mobile devices must register/enroll their device by December 9. Users who have not yet registered their mobile device will receive an IT Notice with instructions. Contact Debrina Harrell, 348-0982
+ Read More
New Cisco Self Care Portal
The previous Cisco Unified CallManager (CM) Web site is now the "Cisco Self Care Portal Web site." The new site has a new look, but will continue to provide desktop phone customization such as forwarding calls and accessing your phone user guide. The web address is the same (https://nhqvpub01/ccmuser/) and your current CM User login credentials are unchanged. Access to the site will still require a HQ network or HQ VPN connection.
Saturday Network Maintenance Outages
IT Operations is performing upgrades to the HQ network on most Saturdays, September 26 – November 21, 2015. During these activities, there will be an 8-hour outage of all network devices on the impacted floors. The following devices will be unable to connect to the network: computers, desktop telephones, network printers, and wireless network access points. It is recommended that users working on the impacted floors shut down their computer before leaving at the end of the work day on the Friday before the planned outage. Users working on all other floors inside the HQ building and users connecting to HQ services via VPN will be unaffected during this activity.
Employee Security Connection Newsletter
The latest edition of the National Security Institute’s Employee Security Connection is available online. This newsletter is brought to you by the Office of the Chief Information Officer and the Office of Protective Services to better educate employees on cybersecurity, espionage threats, terrorism threats, and personal security best practices. To report information security threats, intelligence threats, insider threats, or other concerns, see the POC list on the last page of the newsletter.
+ View July-September Issue
RSA SecurID Token Phase-Out Effort
Collection Times: Mon-Fri, 7 a.m. – 2 p.m.
Location: Room 4G76
As part of a strategic objective to enhance PIV smartcard usage, the ITCD is continuing the effort to reduce the number of RSA SecurID Tokens in phases. The ultimate goal is to resolve all exceptions (i.e., the technical need to use a token) and eliminate tokens altogether. This will provide cost savings to HQ, ensure compliancy with federal mandates for improved security, and allow users to take advantage of advanced technologies available. Future efforts will focus on how smartcard replaces the need for tokens and how smartcard options are being enabled for the exception categories to support the elimination of tokens. All users are encouraged to turn in tokens that are no longer utilized. Contact Jeff Anderson, 358-1348.
+ Read More