Mobile Refresh Project Update

ITCD and the ACES Mobility Team continue to work toward the completion of the mobile device refresh effort at NASA HQ.  Arrangements to accommodate users who have yet to be refreshed are being made. 
+ Read More

New Loaner Pool Location

The Loaner Pool is now located in Room 4J65 within the ITCD office space.

FAQs: Breach of Personally Identifiable Information (PII)

The NASA Shared Services Center (NSSC) has posted FAQs regarding the recent PII breach on its Web site. It includes important information related to the breach, policy changes, and suggested actions if users receive a letter regarding potential compromise of personal information.
+ Answers

Activating SoftPhone on Refreshed Computers

In order to use SoftPhone from a remote location, users must ensure their SoftPhone profile is loaded onto the new computer while physically connected to the local HQ computer network.
+ Read More

2013 Annual Information Security Training

The FY 2013 Annual Information Security Awareness Training in SATERN has been added to all employees’ learning plans.  The training is mandatory for NASA employees, civil servants, or contractors who utilize a computer to accomplish work for NASA. The deadline for HQ employees is June 30, 2013.

SAP Remote Access - New Requirements

At 6 p.m. on February 15, 2013, the SAP WebClient is being retired. As a result, users will no longer be able to access SAP from a non-NASA computer (e.g. on a home computer). While away from a NASA facility, users will only be able to access SAP when connected to the NASA network via VPN on a NASA-issued laptop.
+ Read More

A list of affected users is available at: W:\HQ_ITPOC/SAP_User_List_for_ITPOCs.
Tab 1: ALL SAP users at HQ/NMO sorted by OrgID, then by last name.
Tab 2: SAP WebClient users at HQ/NMO sorted by OrgID, then by last name.

Loaner Pool Relocates

During the 4th floor renovations, the Equipment Loaner Pool is temporarily relocated to CX72 on the Concourse level.  After the 4th floor renovations are complete, the Loaner Pool will be relocated back to the 4th floor within the ITCD office space.
+ Read More

Mobile Refresh Project Delayed

The Mobile Refresh project has been delayed. The ACES and ITCD teams are working to reevalute the internal processes and will provide more information when available.

Wireless Access Point Hardware Upgrades

Wireless Access Point (WAP) hardware, located in the ceilings of all floors of the Headquarters building, are being replaced with ceiling units with a square-shaped design. The upgrades are completed on all floors except the 4th and 5th floors.  The entire building is expected to be complete by early April 2013.
+ Read More

Mobile Refresh Project

The targeted dates for mobile refreshes are February 11-22. Devices included are mobile phones and air cards. Users will drop off their old device in a central location on a specific day. Verizon and AT&T reps will conduct the migration. Users will be instructed to pick up their new device during the pick up window at the end of the day. BlackBerry devices with PKI encrypted files will be refreshed using a separate process by ACES technicians. More information will be provided at the IT POC Focus meeting on February 5.

DAR Requirements for Desktop Computers

All desktops containing sensitive data (e.g. Personally Identifiable Information (PII), Sensitive But Unclassified (SBU), International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR) must have Data-At-Rest (DAR) encryption software (Symantec PGP Desktop) installed. IT POCs are requested to poll users and identify these desktop computers in your organization.  Responses are due to Dennis Groth by January 23.
+ Read More

Mobile Refresh Project

The targeted date for mobile refreshes is February 11. A floor-by-floor approach will be used. Users will be invited to drop off their old device in a central location on a certain day. Verizon and AT&T reps will conduct the migration. Users will be instructed to pick up their new device during the pick up window at the end of the day. Details are still be worked. BlackBerry devices with encrypted files will be refreshed using a separate process by ACES technicians. A separate IT POC Focus meeting will be scheduled to provide more information on this project.

SATERN issues with Macintosh Computers

Due to a new version of the Java utility, a setting must be changed in order for SATERN to operate properly on Macs.  An IT Notice was sent to provide users with instructions on how to enable Java applet plug-ins and Web Start applications or to contact the ESD for assistance.
+ Read More

Computer Refreshes Have Resumed

Computer refreshes started again the first week of January. An IT Notice was sent to 150 users to be scheduled for January and February. All Eye Street refreshes will be conducted on Thursdays.

Mobile Refresh Order

The mobile device order (smartphones, cell phones, aircards, and pagers) has been submitted and is being processed at the Enterprise level. Deployment is scheduled for January 2013. Details on the refresh plan and schedule will be shared when available.
+ View Site

Computer Refreshes for December 2012 to be Rescheduled

Effective immediately, computer refreshes scheduled for December will be rescheduled to a later date so resources can be redirected to focus on the Data-At-Rest (DAR) encryption deployment at NASA Headquarters.  No new computer refreshes will be scheduled until the completion of the DAR deployment.
+ View Notice

New DAR Documents - Now Available

New Data at Rest (DAR) FAQs specific to HQ DAR encryption processes and procedures are now available on the DAR Project Web page. Also, see the new DAR Overview for a high leverl understanding of the process, and the Symantec PGP Passwords Guide to learn how to manage your PGP password.
+ View Site

DAR Deployment at HQ

As mandated by Federal law and Agency policy, all NASA-issued laptops must have Data-At-Rest (DAR) whole-disk encryption software. The NASA OCIO has directed that all Centers complete this activity by December 21, 2012. In Per the Agency directive dated November 13, 2012, no NASA-issued laptops containing sensitive information may be removed from a NASA facility unless DAR encryption software is enabled OR any sensitive files are individually encrypted. Visit the HQ DAR Project page for details.
+ View Site

Mobile Refresh Update - iPhone 5 Now Available

The Apple iPhone 5 is now available as part of the mobile refresh project. If you recently submitted names of users who requested to wait for the iPhone 5, an order will be placed on their behalf for an iPhone 5 device. If you wish to change your mobile refresh order to include additional iPhone 5 devices for users who are interested in this device, you must re-submit your order to Mike Veillette by November 2. The mobile device order will now arrive in January 2013. For more information, visit the Mobile Refresh Project Web page.
+ View Site

National Cybersecurity Month

October 2012 marks the ninth annual National Cybersecurity Awareness Month.  This years' theme is “Stop. Think. Connect.” All NASA HQ personnel are encouraged to attend the Cybersecurity Awareness Kick-Off event on October 3, 9 a.m. – 12 p.m. in the auditorium.  Learn about cybersecurity and pick up valuable resources to help keep you safe online. Attend ongoing Home Computer Security Brown Bag sessions held each month at HQ.
+ Read More

Windows 7 Exploration Training

There are two types of training available to acquaint users with the new features and enhancements of Windows 7. Visit the Computer Training Center (CTC) Web page to learn about Hands-on classes and Brown Bag sessions.  New classes just added.
+ Read More

HQ Computer Refreshes

At the May 23 Customer Service Project Review (CSPR), IT POCs were briefed on the new process for computer refreshes at HQ (HQ Only). Based on a successful Operational Readiness Review (ORR) on May 24, computer refreshes were resumed on Monday, June 11.
+ Read More

Mobile Refresh Project

The Mobile Refresh project is under way at NASA HQ. The HITSS scheduling team is working with IT POCs to validate mobile orders using the Bulk Order Template (BOT).
+ Read More

Deployment of DAR Encryption Software

Agency deployment of Data-At-Rest (DAR) encryption software continues at NASA Headquarters.  Users who will receive the DAR encryption software will receive an IT Notice with instructions a few days prior to their scheduled DAR deployment, which includes specific information on how to temporarily "delay" the installation. A DAR Installation Guide will walk them through the installation process and the new DAR User Guide provides information on how to log-in to their computer once the installation and set-up is completed.
+Read More

DAR Material Simplified

A simplified Overview of the Data-At-Rest (DAR) hard disk encryption software and installation process is now available. Also, see the DAR Installation Types, Outreach, and Resources document to learn more about the different types of installations.
+ Read More

Mobile Seat Pricing Guide Now Available

A copy of the pricing guide for all mobile seats has been distributed to IT POCs and posted in the IT POC folder of the W: drive. Additionally here is the link to the latest ACES Quick Reference Guide for mobile seats. The deadline for mobile seat validations has been extended to Thursday, September 27.

DAR Demonstration

Come to the Data-At-Rest (DAR) demonstration on Thursday, September 13, 9-11 a.m., in the Glennan Assembly Room. Get an overview of the Data-At-Rest (DAR) hard disk encryption software and installation process, ask questions, and more.

HITSS Transition - Temporary Hold on Support Areas

As part of the transition from the current HITSS contractor (InDyne, Inc.) to the new HITSS contractor, Digital Management Inc. (DMI), a temporary hold will take effect in several support areas to ensure close-out and a smooth transition.
+ Read More

HITSS2 Transition Resumes

The GAO protest filed on the HQ IT Support Services (HITSS) contract has been withdrawn and we are now able to resume our Phase-In activities with Digital Management, Inc. (DMI).
+ Read More

New Address Book Feature for MFDs

The local address book feature has been enabled on all Multi-Function Devices (MFDs) to allow users to store frequently used fax numbers and e-mail addresses associated with the scan-to-mail function. Instructional signs will be placed at MFDs to assist users.
+ Read More

ESD Familiarization Sessions

ESD familiarization sessions continue. Representatives from ITCD will be on-hand to answer questions.
+ Read More

Elevated Privileges Training Requirement

Users who require Elevated Privileges (EP) on their ACES-issued computer must complete the required training before access will be granted. A detailed process for obtaining EP and an outline of the training requirements are available on the EP Web page.
+ Read More

HITSS2 Contract Transition Delay

On July 10, 2012, GAO posted notice of a protest to the award of HITSS-II to DMI.   http://www.gao.gov/docket/B-406994.1. ITCD is working with the procurement officers to extend the current contract to cover the protest period and the completion of contract transition.

Data-At-Rest (DAR) Installation and Encryption

Beginning July 10, users at HQ will receive DAR encryption software. The schedule is based on the type of computer a user has.
+ Read More

HITSS2 Contract Selection

Digital Management, Inc. (DMI) was selected as the new contractor for the NASA Headquarters IT Support Services (HITSS) contract.  Phase-In of the new contract will occur June 25 through July 24.  During the 30-day phase-In period, InDyne, as the incumbent, will continue to be responsible for the day-to-day operations and support to all IT systems and services at Headquarters.  DMI will focus on preparing to assume full contract responsibility on July 25.
+ Read More

Annual Information Security Training

All NASA Headquarters personnel with IT access are required to complete annual Information Security Training by Tuesday, July 31, 2012. The required course is available in SATERN and should take approximately 30 minutes to complete.
+ Read More (NASA Only)