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+ ITCD Home > Products & Services > Account Administration
 
ACCOUNT ADMINISTRATION

Hours of Operation: 6 a.m. to 6 p.m.

 

The Account Administration team provides account services primarily to the NASA Headquarters community.  The team provides support for the creation, troubleshooting, and deletion of the following types of accounts:  Domain, E-mail, and Custom Applications.
For new users, standard accounts are established by the responsible organization through the onboarding process using IdMAX. Once standard accounts are established, users can login to IdMAX themselves to request additional accounts and access.

Account requests for Entrust PKI, and SecurID Tokens are made through IdMAX.

For additional information, see:

+ Onboarding/Offboarding Personnel
+ Identity Management Account Exchange (IdMAX)
+ Entrust Public Key Infrastructure (PKI)
+ SecurID Token
+ Agency Consolidated End-user Services (ACES)

 
 
GETTING HELP
 

If you experience a problem accessing an existing account, contact the Enterprise Service Desk (ESD): Submit a ticket online, or call 358-HELP (4357).

 
ACCOUNT ADMINISTRATION TEAM

General Information Line
358-4472

Team Lead
Lanetta Eatmon
358-0451



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