+ Support

 + Documentation*

As part of the Agency Consolidated End-User Services (ACES) contract, ITCD is in the process of refreshing computers at NASA Headquarters.  Users who currently have a legacy (ODIN) computer will be refreshed to a new ACES computer.  In general, the oldest devices will be replaced first.  The Refresh Team is working closely with IT Points of Contact (POCs) from each organization to coordinate the deployment plans and schedule.  Computer refreshes will occur primarily during the evening hours to ensure minimul disruption.

In order to provide you with the best refresh experience possible, ITCD has carefully planned an outreach schedule.

While every step of the refresh process is critical, there are some things that stand out. Review this list of critical elements to help ensure you have a successful refresh.

Critical Elements for a Successful Refresh
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SATERN Courses for Software Applications
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Windows 7 Classroom Training
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Software User Guides
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Refresh/deployment technicians will be available to troubleshoot issues for 3 business days following deployment of a new computer.

• Refresh technicians will sweep the areas of refreshed users between 8-10 a.m. for 3 business days following refreshes to assist if necessary.
  

• Issues experienced within 3 business days should be reported to the deployment team using the ACES Transition Online Manager (ATOM) tool located within the AUO Wizard or the ATOM icon on the desktop. Or contact the Deployment Desk at 358-1632 and leave a message.

• Issues experienced after 3 business days, should be reported to the Enterprise Service Desk (ESD):
  
  
  • Web Site (submit ticket online): https://esd.nasa.gov
  • Phone: 358-HELP (4357)

*All documents/links are accessible to NASA only

Computer Refresh Resources

Computer Refresh Checklist
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Ready, Set, Go! Guide (Customized for NASA HQ)
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Critical Elements for a Successful Refresh
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Platform Change (i.e., Windows to Macintosh)
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Automated User Orientation (AUO) Guide for Macintosh Users (Customized for NASA HQ)
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Leave Behinds

Computer Refresh Leave Behind
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+ View Word doc
+ View Word docx

DAR Installation Guide
(Customized for NASA HQ)
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SoftPhone Instructions (specifically for computer refreshes)
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Smartcard Reader Handout for Macintosh Users
+ View PDF (coming soon)

Computer Seat Documentation

Computer Seat Quick Reference Guide
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ACES Software Gold Build
+ View PDF file

HQ Center Overlay
+ View PDF file