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+ ITCD Home > Customer Outreach > Customer Service Project Reviews
 
CUSTOMER SERVICE PROJECT REVIEWS (CSPR)

The Information Technology and Communications Division (ITCD) conducts monthly Customer Service Project Reviews (CSPR's) to review and discuss current and upcoming projects and initiatives. Typically, the organizations' IT POC's attend, but the meeting is open to anyone.



May 12, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• NASA Web site
• Computer Training Center (CTC) Update
• IT Security Training Reminder
• Software Library Auto-Installs Update
• CSSC Update
• Telecommunication Upgrades
• Elevated Privileges Management (EPM)
• ESRS Changes
• ACES Updates
         • Mobile Like-for-Like Refresh
         • HQ Walk-In Tech Support Update
         • Mobile Device Experience
• Mobile Device Management (MDM)
• Token Phase-Out Project
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 



April 14, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Computer Training Center (CTC) Update
• IT Training Reminder
• ACES Updates
         • Mobile Like-for-Like Refresh
         • HQ Walk-In Tech Support Update
• Telecommunication Upgrades
• Token Reduction Project
• Mobile Device Management (MDM)
• ESD Update
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 



March 10, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Computer Training Center (CTC) Update
• IT Training Reminder
• ACES Updates
         • Mobile Like-for-Like Refresh
         • HQ Walk-In Tech Support Update
• ESD Incident Ticket Impact
• Order-to-Pay Update
• HAMS/Physical Asset Inventory
• Elevated Privileges
• Mobile Device Management (MDM)
• Transition of User Resource Center (URC) Services
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 


January 13, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• ACES Updates
         • Mobile Like-for-Like Refresh
         • Ordering & Cancellation Process for
            ACES Services
• HQ Walk-In Tech Support Service Update
• URC Closure
• Order-to-Pay Update
• Physical Asset Inventory
• MiFi/Air Card VPN Update
• Desktop Mobile ViTS (Vidyo) Phase 2 Schedule
• VoCR
• HQ Software Library Update
• IE11 Deployment
Managemyndc.nasa.gov
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 


December 9, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Annual FY15 Information Security & Privacy    Awareness Training
• HQ Asset Management System (HAMS)
• Order-to-Pay
• ITCD Customer Satisfaction Survey
• ACES Updates
         - Mobile Like-for-Like Refresh
         - HQ Walk-In Tech Support Service
• ACES Contract Mod
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 


October 7, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• ACES Updates
         • Refresh Status
         • Mobile Refresh Status
• Cybersecurity Awareness Month
• VoCR Phase II
• Desktop Mobile ViTS (DMV)
• NAMS 7.0 Upgrade
• Forms Update
• Mandatory PIV Smartcard Login Status
• IT Services Day
• ITCD Customer Satisfaction Survey
• Office 2013
         • Deployment Status
         • Mitigation of Install Issue
         • Training Status
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 


November 4, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• ACES Updates
         • Like-for-Like Mobile Refresh
         • Refresh Deferment
         • ACES Managed Software
         • GFE Monitors
• Early Technical Refresh
• ESD Updates
• Order-to-Pay
• NAMS 7.0 Upgrade
• Annual FY15 Information Security & Privacy
  Awareness Training
• Mandatory PIV Smartcard Login Status
• IT Services Day & ITCD Customer Satisfaction
  Survey
• CTC Training Opportunities
• Action Item Review

Presentation
+ View PPT file

IT Services Day Survey Results
+ View PDF

Meeting Minutes
+ View PDF

 


October 7, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• ACES Updates
         • Refresh Status
         • Mobile Refresh Status
• Cybersecurity Awareness Month
• VoCR Phase II
• Desktop Mobile ViTS (DMV)
• NAMS 7.0 Upgrade
• Forms Update
• Mandatory PIV Smartcard Login Status
• IT Services Day
• ITCD Customer Satisfaction Survey
• Office 2013
         • Deployment Status
         • Mitigation of Install Issue
         • Training Status
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 


September 9, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• ACES Updates
         • Operations Manager
         • Refresh Status
         • Mobile Like-for-Like Refresh
         • Early Tech Refresh Status
         • Refresh Eligibility Date Determination
• VoCR
• Desktop Mobile ViTS
• ESD Updates
• Forms Update
• Mandatory PIV Smartcard Login Status
• IT Services Day
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

Atendance Log
+ View PDF


August 12, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Office 2013
         • Training Offerings
• ACES Updates
         • Operations Manager
         • Refresh Status
         • Mobile Like-for-Like Refresh
         • Early Tech Refresh Status
• Mobile Information Protection (MIP)
• BlackBerry Refresh
• Forms Update
• Offboarding Reminder
• Annual Information Security Training Status
• Mandatory PIV Smartcard Login Status
• VoCR
• Action Item Review

Presentation
+ View PPT file


Meeting Minutes
+ View PDF


July 15, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• IT Notices
• ACES Updates
         • Refresh Status
         • Mobile Like-for-Like Refresh
         • Early Tech Refresh Status
• Annual Informations Security Training Status and Reminder
• Mandatory PIV Smartcard Login Status
• VoCR
         • Identifying Unknown Accounts
• Biennial review of Forms
• SAP Print Queues
• Office 2013
         • Implementation Schedule
         • Training and Outreach
• CIO Blog
• ESD Enhancements and OTP (Order-to-Pay)
• ESD Change Request Process
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC
- ESD Change Management Workflow


Meeting Minutes
+ View PDF


June 10, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• IT Notices
• Facilities Help Desk System
• ACES Updates
         • Refresh Status
         • Constrained Items Ordered in ESRS
• Annual Informations Security Training
• Mandatory PIV Smartcard Login
• VoCR
• Return of IT Services to Concourse
• Access Launchpad Upgrade
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC
     + VoCR Group 1 List
     + VoCR Group 2 List

+The New Look of Access Launchpad
+ Rules for Placing Orders for ACES-Managed Software

Meeting Minutes
+ View PDF


May 13, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Early Tech Refresh
• IT Notices
• ACES Updates
         • Refresh Status
         • Constrained Items Ordered in ESRS
         • ACES Web Site Spotlight
• Annual Informations Security Training Status &   Reminder
• ESD Updates
• Mandatory PIV Smartcard Login
• Voice Conferencing Replacement
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC

- Early Tech Refresh Seat Template
- Pricing Sheet – "S" Computing Seat

Meeting Minutes
+ View PDF


April 15, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• IT Notices
• ACES Updates
         • Refresh Status
         • ACES Product vs. Service
• Voice Conferencing Replacement
• Annual Information Security Training
• Mandatory PIV Smartcard Login
• Desktop Mobile ViTS (Vidyo)
• CSSC Reminder
• E-mail List Opt In/Out
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC

+ ITCD E-mail List Opt In/Out

Meeting Minutes
+ View PDF


March 11, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• IT Notices
         • Java Security Updates
         • ACES Product Selection Guide
         • ACES Software Update
         • ACES Infrastructure Updates
         • ACES Gold Build
                  • Linux
                  • Windows
         • ACES Patching
         • iOS Update for WiFi vulnerability
         • IE9 push to all Windows 7 computers
• HITSS PCMall/Procurement Team
• ESD Release 1.1.4
• ACES Updates
          • Refresh Status
                  • Compute Seats
                  • Mobile Seats
         • May Order Reminder
•ITCD Blog Update
• WebEx to Lync Transition Update
• Concourse Renovation Update
• WebEx to Lync Transition Update
         • CSSC Relocated
         • HITSS Services Relocated
• HQ Application Migration to WESTPrime
• HQ Data Center Consolidation
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC


Meeting Minutes
+ View PDF


February 11, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation
• ACES Updates
         • Refresh Status
         • Compute Seats
         • Mobile IUP
         • April Order Reminder
         • Mobile Information Protection (MIP)
         • Mac OSX (10.8.3) Performance Issues
         • Office 2010 to 2013 Upgrade
• IT Notices
         • Expedited Adobe Flash Player Security
            Update
         • SoftPhone Personalized Contacts Lists Lost
         • ESD Pilot – Using Lync to Provide Tier 1
           Desktop Support
• Concourse Renovation Impacts Update
         • CSSC
         • HITSS Services
         • All ITCD Services
• HQ Software Library & Above Core Software
  Update
• ITCD Blog
• WebEx to Lync Transition Update
         • Cutover Date
         • Follow up on Agency Call for WebEx
           Extensions
         • Training Plan & Schedule (End Users)
         • IT POC "Train the Trainer" Classes
• ACES to ACES Mobile Refresh
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC


Meeting Minutes
+ View PDF


January 1, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation
• Lync Training
• WebEx to Lync Transition
• Desk Phone Firmware Upgrade
• HQ Application Migration to WESTPrime
• ACES Updates
  • Using SRP with Smartcard-only Login
  • MIP
  • HQ Compute Seat Refresh Status
  • Mobile IUP Status
  • Proposed Office 2010 Upgrade
  • ACES Asset Disposition
  • ACES HQ Staff Transitions
• High Risk Conflict Resolution Training
• Concourse Renovation
• Action Item Review
Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC


Meeting Minutes
+ View PDF


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Site Curator: Christopher Brunner
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