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+ ITCD Home > Customer Outreach > Customer Service Project Reviews
 
CUSTOMER SERVICE PROJECT REVIEWS (CSPR)

The Information Technology and Communications Division (ITCD) conducts monthly Customer Service Project Reviews (CSPR's) to review and discuss current and upcoming projects and initiatives. Typically, the organizations' IT POC's attend, but the meeting is open to anyone.





August 12, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Office 2013
         • Training Offerings
• ACES Updates
         • Operations Manager
         • Refresh Status
         • Mobile Like-for-Like Refresh
         • Early Tech Refresh Status
• Mobile Information Protection (MIP)
• BlackBerry Refresh
• Forms Update
• Offboarding Reminder
• Annual Information Security Training Status
• Mandatory PIV Smartcard Login Status
• VoCR
• Action Item Review

Presentation
+ View PPT file


Meeting Minutes
+ View PDF


July 15, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• IT Notices
• ACES Updates
         • Refresh Status
         • Mobile Like-for-Like Refresh
         • Early Tech Refresh Status
• Annual Informations Security Training Status and Reminder
• Mandatory PIV Smartcard Login Status
• VoCR
         • Identifying Unknown Accounts
• Biennial review of Forms
• SAP Print Queues
• Office 2013
         • Implementation Schedule
         • Training and Outreach
• CIO Blog
• ESD Enhancements and OTP (Order-to-Pay)
• ESD Change Request Process
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC
- ESD Change Management Workflow


Meeting Minutes
+ View PDF


June 10, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• IT Notices
• Facilities Help Desk System
• ACES Updates
         • Refresh Status
         • Constrained Items Ordered in ESRS
• Annual Informations Security Training
• Mandatory PIV Smartcard Login
• VoCR
• Return of IT Services to Concourse
• Access Launchpad Upgrade
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC
     + VoCR Group 1 List
     + VoCR Group 2 List

+The New Look of Access Launchpad
+ Rules for Placing Orders for ACES-Managed Software

Meeting Minutes
+ View PDF


May 13, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Early Tech Refresh
• IT Notices
• ACES Updates
         • Refresh Status
         • Constrained Items Ordered in ESRS
         • ACES Web Site Spotlight
• Annual Informations Security Training Status &   Reminder
• ESD Updates
• Mandatory PIV Smartcard Login
• Voice Conferencing Replacement
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC

- Early Tech Refresh Seat Template
- Pricing Sheet – "S" Computing Seat

Meeting Minutes
+ View PDF


April 15, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• IT Notices
• ACES Updates
         • Refresh Status
         • ACES Product vs. Service
• Voice Conferencing Replacement
• Annual Information Security Training
• Mandatory PIV Smartcard Login
• Desktop Mobile ViTS (Vidyo)
• CSSC Reminder
• E-mail List Opt In/Out
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC

+ ITCD E-mail List Opt In/Out

Meeting Minutes
+ View PDF


March 11, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• IT Notices
         • Java Security Updates
         • ACES Product Selection Guide
         • ACES Software Update
         • ACES Infrastructure Updates
         • ACES Gold Build
                  • Linux
                  • Windows
         • ACES Patching
         • iOS Update for WiFi vulnerability
         • IE9 push to all Windows 7 computers
• HITSS PCMall/Procurement Team
• ESD Release 1.1.4
• ACES Updates
          • Refresh Status
                  • Compute Seats
                  • Mobile Seats
         • May Order Reminder
•ITCD Blog Update
• WebEx to Lync Transition Update
• Concourse Renovation Update
• WebEx to Lync Transition Update
         • CSSC Relocated
         • HITSS Services Relocated
• HQ Application Migration to WESTPrime
• HQ Data Center Consolidation
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC


Meeting Minutes
+ View PDF


February 11, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation
• ACES Updates
         • Refresh Status
         • Compute Seats
         • Mobile IUP
         • April Order Reminder
         • Mobile Information Protection (MIP)
         • Mac OSX (10.8.3) Performance Issues
         • Office 2010 to 2013 Upgrade
• IT Notices
         • Expedited Adobe Flash Player Security
            Update
         • SoftPhone Personalized Contacts Lists Lost
         • ESD Pilot – Using Lync to Provide Tier 1
           Desktop Support
• Concourse Renovation Impacts Update
         • CSSC
         • HITSS Services
         • All ITCD Services
• HQ Software Library & Above Core Software
  Update
• ITCD Blog
• WebEx to Lync Transition Update
         • Cutover Date
         • Follow up on Agency Call for WebEx
           Extensions
         • Training Plan & Schedule (End Users)
         • IT POC "Train the Trainer" Classes
• ACES to ACES Mobile Refresh
• Action Item Review

Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC


Meeting Minutes
+ View PDF


January 1, 2014
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation
• Lync Training
• WebEx to Lync Transition
• Desk Phone Firmware Upgrade
• HQ Application Migration to WESTPrime
• ACES Updates
  • Using SRP with Smartcard-only Login
  • MIP
  • HQ Compute Seat Refresh Status
  • Mobile IUP Status
  • Proposed Office 2010 Upgrade
  • ACES Asset Disposition
  • ACES HQ Staff Transitions
• High Risk Conflict Resolution Training
• Concourse Renovation
• Action Item Review
Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC


Meeting Minutes
+ View PDF


December 17, 2013
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation
 • CSPR Schedule
 • Compute Seat Refresh Updates
    • November Deployment Results
    • Overall Deployment Status
 • Mobile IUP Refresh Status
 • iPad Refresh Status
 • HQ Application Migrations to WESTPrime
 • Enhanced Large File Transfer (eLFT) Service
 • Shared Folder Maintenance
 • Lync 2013 Training for Windows
 • ITCD Customer Satisfaction Survey Action Plan
    Updates
 • Preparation for Holiday Extended Absences
 • ESD Change Requests
 • HQ Building Renovation – Move Schedule
    Updates
 • FY14 Information Security and Privacy Awareness
    Training in SATERN
Presentation
+ View PPT file

Supporting Material
+ W:\HQ_ITPOC

 - Change Requests Approved by
    ESD Service Board

 - HQ Change Requests

 - I3P Change Requests Form


Meeting Minutes
+ View PDF

 


2013
(All files are accessible to NASA HQ only)
Date
Activities/Actions
Presentations
Minutes
November 12, 2013 Customer Satisfaction Survey Results –
July 2013
+ View PPT file
Return-to-Work Support
+View PDF file

September 10, 2013  
August 13, 2013 Early Mobility Refresh
+View PPT file
June 11, 2013    
May 14, 2013  
April 9, 2013  
March 12, 2013  
February 12, 2013  
January 15, 2013  


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