Follow this link to go to the text only version of nasa.gov
 
HQ Information Technology and Communications Division
HQOPS HOME
ITCD HOME
ABOUT ITCD
POLICY AND PLANS
BOARDS AND COMMITTEES
EMERGENCY PREPAREDNESS (NASA ONLY)
IT SECURITY (NASA ONLY)
PRIVACY MANAGEMENT (NASA ONLY)
CUSTOMER OUTREACH
IT TRAINING
PRODUCTS & SERVICES
PROJECTS & INITIATIVES
INSTRUCTIONS & GUIDELINES
FAQ'S
 
+ ITCD Home > Customer Outreach > Customer Service Project Reviews
 
CUSTOMER SERVICE PROJECT REVIEWS (CSPR)

The CSPR meeting has been cancelled. This Web page will remain active for reference only.

Visit the new IT Project Review Meeting Web page for current project reviews.

November 15, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Go Do Updates
• Fire Suppression Test
• Mobile Device Management (MDM)
• Four Cert PIV Smartcard
• Cybersecurity Training
• Telecommunication Upgrades
• ACES Updates
         - Refresh Updates (mobile and computer)
         - Walk-In Tech Support Center Assets
         - MFD Upgrade          
         - New Improved ACES Catalog
• IT Customer Satisfaction Survey
• Computer Training Center (CTC) Update
• CSSC Update
• Elevated Privileges Management (EPM)
• Outlook Webmail Access (OWA)
• Action Item Recap
• Action Item Review


Presentation
+ View PPT file

Meeting Minutes
+ View file


October 13, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Go Do Updates
• CTC Update
• CSSC Update
• Telework Support
• ACES Update
• Welcome Brandi Parra
• Refresh Updates
• HQ Walk In Support
• Interim ACES SME
• Telecom Update
• LAN Upgrade
• IT Security Training
• Elevated Privilege Mgmt
• ESD Updates
• MDM Updates
• OWA Updates
• Action Item Recap

Presentation
+ View PPT file

Meeting Minutes
+ View PDF


September 15, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• CTC Update
• FileNet Decommission
• ITCD Re-Org
• ActiveSync
• Phone Porting
• WRIS
• Telecomm Update
• LAN Upgrade
• ACES Update
• Mobile Like-for-Like Refresh
• iPad Refresh
• HQ Walk In Support
• HP Refresh Scheduling Tool
• IT Security Improvements
• Token Phase Out
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF


August 11, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• EPM Update
• ITCD Service Brochure
• CTC Update
• CSSC Update
• Telecomm Update
• ACES Update
• Welcome Von Jenkins
• Mobile Like-for-Like Refresh
• iPad Refresh
• HQ Walk In Support Update
• HP Refresh Scheduling Tool
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF


July 14, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• CSSC Update
• ACES Updates
         • Mobile Like-for-Like Refresh
         • iPad Refresh
         • Reassignment of Computer Process
         • PIV Functionality for MFDs
         • Walk-In Tech Support Update
• Telecommunication Upgrades
• ServiceNow Update
• Reasonable Accommodations for IT
• Mobile Device Management (MDM) Update

• Action Item Review

Presentation
+ View PPT file
(contains videos; may be slow to load)

Meeting Minutes
+ View PDF


June 9, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Computer Training Center (CTC) Update
• CSSC Update
• ServiceNow Update
• IT Security Training
• Telecommunication Upgrades
• STI DAA Rollout
• ACES Updates
         • Mobile Like-for-Like Refresh
         • Walk-In Tech Support Update
         • iPad Refresh
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF




May 12, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• NASA Web site
• Computer Training Center (CTC) Update
• IT Security Training Reminder
• Software Library Auto-Installs Update
• CSSC Update
• Telecommunication Upgrades
• Elevated Privileges Management (EPM)
• ESRS Changes
• ACES Updates
         • Mobile Like-for-Like Refresh
         • HQ Walk-In Tech Support Update
         • Mobile Device Experience
• Mobile Device Management (MDM)
• Token Phase-Out Project
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 



April 14, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Computer Training Center (CTC) Update
• IT Training Reminder
• ACES Updates
         • Mobile Like-for-Like Refresh
         • HQ Walk-In Tech Support Update
• Telecommunication Upgrades
• Token Reduction Project
• Mobile Device Management (MDM)
• ESD Update
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 



March 10, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• Computer Training Center (CTC) Update
• IT Training Reminder
• ACES Updates
         • Mobile Like-for-Like Refresh
         • HQ Walk-In Tech Support Update
• ESD Incident Ticket Impact
• Order-to-Pay Update
• HAMS/Physical Asset Inventory
• Elevated Privileges
• Mobile Device Management (MDM)
• Transition of User Resource Center (URC) Services
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 


January 13, 2015
(All files are accessible to NASA HQ only)
Agenda Items
Meeting Documentation

• Opening Remarks
• ACES Updates
         • Mobile Like-for-Like Refresh
         • Ordering & Cancellation Process for
            ACES Services
• HQ Walk-In Tech Support Service Update
• URC Closure
• Order-to-Pay Update
• Physical Asset Inventory
• MiFi/Air Card VPN Update
• Desktop Mobile ViTS (Vidyo) Phase 2 Schedule
• VoCR
• HQ Software Library Update
• IE11 Deployment
Managemyndc.nasa.gov
• Action Item Review

Presentation
+ View PPT file

Meeting Minutes
+ View PDF

 




< Back to IT Project Review Meetings:



+ Freedom of Information Act
+ Budgets, Strategic Plans and Accountability Reports
+ Privacy Policy and Important Notices
+ Inspector General Hotline
+ Equal Employment Opportunity Data Posted Pursuant
to the No Fear Act

+ USA.gov
NASA - National Aeronautics and Space Administration
Content: Stanley Artis
NASA Official: Mary Shouse
Site Curator: Christopher Brunner
+ Contact ITCD