SoftPhone Training

Using your NASA-issued computer and your HQ extension, SoftPhone enables you to place and receive calls from virtually anywhere you have an Internet connection. Learn about the features of SoftPhone and take advantage of this powerful tool.

This training is designed to take you through the basic features of the Cisco SoftPhone software. It provides an overview of key features of the software, including logging in, making and receiving “phone” calls, and information on how to obtain support. You will be provided with materials during the training to use as a reference guide. In addition, you will receive a computer headset that plugs into your NASA computer so you may utilize SoftPhone.

Registration

Register in SATERN. Availability is offered on a first-come first-serve basis. The deadline to register is the day before the scheduled class. Click here for help with registering in SATERN.

Individualized training is also available by appointment. Contact the Computer Training Center at ctc@hq.nasa.gov or 202-358-1111 to make arrangements.

Training Schedule

1. Login to SATERN.
2. Search for the designated “key words” in the “Search Catalog” box in the upper right corner.
3. Locate your desired course offering in the list and click “Add to Learning Plan” at the far right.
4. Your Learning Plan will be displayed. Again, locate your desired course offering, click on the blue “Offering Details” box to see available sessions.
5. After a moment, available sessions will appear. Click the blue “Register” button to the right of a session you wish to attend.
6. The Registration screen appears.  Click the gray “Confirm” button in the bottom right corner.
   
   

SoftPhone User Guides for Windows Users

Windows XP User Guide + View Word doc (868 KB)

Windows 7 User Guide + View Word doc (727 KB)

SoftPhone User Guide for Macintosh Computer Users
+ View Word doc (1.6 MB)

SoftPhone FAQs
+ View Word doc (67 KB)