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+ ITCD Home > Products & Services > CTC > SoftPhone
 
COMPUTER TRAINING CENTER - SOFTPHONE

SoftPhone Training

Using your NASA-issued computer and your HQ extension, SoftPhone enables you to place and receive calls from virtually anywhere you have an Internet connection. Learn about the features of SoftPhone and take advantage of this powerful tool.

This training is designed to take you through the basic features of the Cisco SoftPhone software. It provides an overview of key features of the software, including logging in, making and receiving “phone” calls, and information on how to obtain support. You will be provided with materials during the training to use as a reference guide. In addition, you will receive a computer headset that plugs into your NASA computer so you may utilize SoftPhone.

Registration

Register in SATERN. Availability is offered on a first-come first-serve basis. The deadline to register is two business days before the scheduled class. Click here for help with registering in SATERN.

Individualized training is also available by appointment. Contact the Computer Training Center at ctc@hq.nasa.gov or 202-358-1111 to make arrangements.

Training Schedule

SoftPhone Training for Windows
SATERN REGISTRATION REQUIRED
Date Times Location
August 21, 2014 1:00 p.m. – 2:00 p.m. Room CX31
September 2, 2014 1:00 p.m. – 2:00 p.m. Room CX31
October 14, 2014 1:00 p.m. – 2:00 p.m. Room CX31
October 28, 2014 1:00 p.m. – 2:00 p.m. Room CX31
November 6, 2014 1:00 p.m. – 2:00 p.m. Room CX31
November 20, 2014 1:00 p.m. – 2:00 p.m. Room CX31

December 11, 2014

1:00 p.m. – 2:00 p.m. Room CX31
December 16, 2014 1:00 p.m. – 2:00 p.m. Room CX31

January 13, 2015

1:00 p.m. – 2:00 p.m. Room CX31

January 27, 2015

1:00 p.m. – 2:00 p.m. Room CX31

February 12, 2015

1:00 p.m. – 2:00 p.m. Room CX31

February 25, 2015

1:00 p.m. – 2:00 p.m. Room CX31

March 12, 2015

1:00 p.m. – 2:00 p.m. Room CX31

March 26, 2015

1:00 p.m. – 2:00 p.m. Room CX31

April 14, 2015

1:00 p.m. – 2:00 p.m. Room CX31

April 28, 2015

1:00 p.m. – 2:00 p.m. Room CX31

May 13, 2015

1:00 p.m. – 2:00 p.m. Room CX31

May 27, 2015

1:00 p.m. – 2:00 p.m. Room CX31

June 11, 2015

1:00 p.m. – 2:00 p.m. Room CX31

June 25, 2015

1:00 p.m. – 2:00 p.m. Room CX31

July 14, 2015

1:00 p.m. – 2:00 p.m. Room CX31

July 28, 2015

1:00 p.m. – 2:00 p.m. Room CX31

August 12, 2015

1:00 p.m. – 2:00 p.m. Room CX31

August 26, 2015

1:00 p.m. – 2:00 p.m. Room CX31

September 17, 2015

1:00 p.m. – 2:00 p.m. Room CX31

September 30, 2015

1:00 p.m. – 2:00 p.m. Room CX31

 

SoftPhone Training for Macintosh
SATERN REGISTRATION REQUIRED
Date Times Location
August 19, 2014 1:00 p.m. – 2:00 p.m. Room CX19
September 18, 2014 1:00 p.m. – 2:00 p.m. Room CX19
October 29, 2014 1:00 p.m. – 2:00 p.m. Room CX19
November 18, 2014 1:00 p.m. – 2:00 p.m. Room CX19
December 30, 2014 1:00 p.m. – 2:00 p.m. Room CX19
January 28, 2015 1:00 p.m. – 2:00 p.m. Room CX19
February 26, 2015 1:00 p.m. – 2:00 p.m. Room CX19
March 24, 2015 1:00 p.m. – 2:00 p.m. Room CX19
April 29, 2015 1:00 p.m. – 2:00 p.m. Room CX19
May 28, 2015 1:00 p.m. – 2:00 p.m. Room CX19
June 23, 2015 1:00 p.m. – 2:00 p.m. Room CX19
July 30, 2015 1:00 p.m. – 2:00 p.m. Room CX19
August 27, 2015 1:00 p.m. – 2:00 p.m. Room CX19
September 29, 2015 1:00 p.m. – 2:00 p.m. Room CX19

 

REGISTER IN SATERN

Need help locating and registering for classes or workshops in SATERN? Follow these instructions:
  1. Login to SATERN.
  2. Search for the designated “key words” in the “Search Catalog” box in the upper right corner.
  3. Locate your desired course offering in the list and click “Add to Learning Plan” at the far right.
  4. Your Learning Plan will be displayed. Again, locate your desired course offering, click on the blue “Offering Details” box to see available sessions.
  5. After a moment, available sessions will appear. Click the blue “Register” button to the right of a session you wish to attend.
  6. The Registration screen appears.  Click the gray “Confirm” button in the bottom right corner.

DOCUMENTATION


User Guides for Windows Users
Windows 7 User Guide
+ ViewPDF

Quick Reference Guide - Windows
+ View PDF

SoftPhone User Guide for Macintosh Computer Users
+ View Word doc

Quick Reference Guide - Macintosh
+ View PDF

SoftPhone FAQs
+ View Word doc

 

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