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ORGANIZATION STRUCTURE

CUSTOMER SERVICES BRANCH

Chief -- Stanley Artis

The Customer Services Branch is responsible for timely, efficient, and effective delivery of all aspects of desktop Information Technology (IT) services at NASA Headquarters. The Branch provides support to all organizations and employees via a consolidated Enterprise Service Desk (ESD) function. Such support includes the processing and resolution of trouble tickets and service requests. Other types of support include the management of standard computer hardware and software product suites and the testing and implementation of new end user computing products. This Branch champions a Headquarters-wide customer outreach, communication, and education program, and is responsible for the public and internal Headquarters Web sites. The Branch is also responsible for custom applications and Web site development.

Service Management

Customer Service Manager -- Elaine Bowman
Customer Service Manager -- Tuesday Dodson
Customer Service Manager -- Sharon Washington
Customer Service Manager -- Debrina Harrell
Customer Service Manager -- Fred Johnson

I3P Management

ESD SME -- Tuesday Dodson
EAST SME -- Liteshia Dennis
WESTPrime SME -- Liteshia Dennis

Customer Outreach

ITCD Web Site Content Manager -- Mary Shouse
IT Notice Program Manager -- Mary Shouse

Web Site Content Management

HQ Public Web Site -- Mary Shouse
Inside HQ Web Site -- Mary Shouse

Development Services

Application Development -- Liteshia Dennis
Application Development --
Christopher McCoy
Application Development -- Tonia Canada
System Engineering --
Vacant

HQ Webmaster

Acting Manager -- Liteshia Dennis/Mary Shouse


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