|
CUSTOMER SERVICES BRANCH
Chief -- Stanley Artis
The Customer Services Branch is responsible for timely, efficient, and effective delivery of all aspects of desktop Information Technology (IT) services at NASA Headquarters. The Branch provides support to all organizations and employees via a consolidated Enterprise Service Desk (ESD) function. Such support includes the processing and resolution of trouble tickets and service requests. Other types of support include the management of standard computer hardware and software product suites and the testing and implementation of new end user computing products. This Branch champions a Headquarters-wide customer outreach, communication, and education program, and is responsible for the public and internal Headquarters Web sites. The Branch is also responsible for custom applications and Web site development.
Service Management
Customer Service Manager -- Elaine Bowman
Customer Service Manager -- Tuesday Dodson
Customer Service Manager -- Sharon Washington
Customer Service Manager -- Michelle Shovely
Customer Service Manager -- Debrina Harrell
I3P Management
I3P Center Integration Lead -- Elaine Bowman
ESD SME -- Tuesday Dodson
EAST SME -- Liteshia Dennis
Customer Outreach
ITCD Web Site Content Manager -- Mary Shouse
IT Notice Program Manager -- Mary Shouse
IT Outage Calendar -- Mary Shouse
Web Site Content Management
HQ Public Web Site -- Mary Shouse
Inside HQ Web Site -- Mary Shouse
Development Services
Application Development -- Liteshia Dennis
Application Development -- Vacant
System Engineering -- Vacant
HQ Webmaster
Manager -- Vacant
| 
