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+ ITCD Home > Products & Services > Data Backup
 
DATA BACKUP AND RECOVERY PROGRAM

Headquarters users have access to fully automated data backup and restore services for essential data and e-mail files.

Desktop Backup

Mobile Information Protection (MIP) Connected Backup is the ACES solution for providing backup, restore, and data protection services on Windows and Macintosh devices. Autonomy Connected Backup is the desktop software which facilitates the backup process. This software is set to periodically backup user data from both desktops and laptops to a server. This helps to prevent the loss of data from a hard drive failure or other catastrophic error. Connected Backup replaces the Tivoli software previously used at NASA HQ.

Below are several functions of the MIP Connected Backup service.  Refer to the MIP Connected Backup User Guide for complete details on utilizing the software.

Automatic Backup

A scheduled backup service runs daily, backing up selected files and folders for Macintosh and Windows computers. Users working during the backup window should notice no significant change in system performance. This backup activity is automatic and requires no user intervention.  To allow the software to backup your system overnight, simply log-out of your computer at the end of the work day and leave it powered on.  Your computer will automatically be backed up as long as it remains connected to the HQ network.

Manual Backup

Autonomy Connected Backup software also supports manual backup capability, so you can back up your computer on demand on your own schedule.

Remote Manual Backup

Backup services are now available to users who are not physically connected to the HQ Network as a result of telework or travel.  If you are connected to the HQ network remotely using the Virtual Private Network (VPN), you can perform a manual backup as if you were actually in the office.

Backup Status

It’s easy to determine when the last backup of your computer occurred. To check your backup status:

Windows

CLICK: Start | All Programs | Autonomy | Connected PCBackup |  Summary Tab | Review “Last Backup” Panel.

Macintosh

CLICK: Macintosh HD | Applications | Autonomy | Connected Backup | Connected Backup | History Tab


NETWORK (SHARED) FOLDERS

Data stored on the network in user and shared folders is automatically backed up each night.  No user intervention is required for the backups to occur.

DATA RECOVERY
Data stored on your local computer which has been backed up by the Connected Backup software can be retrieved if necessary.  Refer to the MIP Connected Backup User Guide for complete details

Data stored on the network (i.e. network or shared drives) is automatically backed up each night. The data contained in this backup is available for recovery only after a catastrophic event (i.e. network failure, etc.) and cannot be accessed by users as a "convenience" (i.e. users who wish to "go back in time" and retrieve edits made to documents on different dates). To request recovery service, contact the Enterprise Service Desk and open an incident ticket.

DOCUMENTATION
 
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