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+ ITCD Home > Telephone Services > Desktop Phone
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DESKTOP PHONE
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 In many ways, your desktop phone operates like any other phone, but it is more sophisticated, and it is connected to the HQ computer network.
Most users at NASA HQ have same telephone model (Cisco 9971), but there are also variations and other models in use:
Phone Customization (Cisco Unified Communications Manager)
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Voicemail
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TRAINING |
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Classroom training in use of the desktop phone is scheduled by request. Individual deskside assistance is also available by appointment. Contact the Computer Training Center at ctc@hq.nasa.gov or 202-358-1111 to make arrangements.
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PHONE ACCESSORIES |
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Optional accessories for your phone:
Accessory Type |
How to Obtain |
Headsets
- Wireless
- Bluetooth
- Wireless Headset Systems
- Wired
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PCMall
ACES Product Catalog (APC)
AMMS (Advanced Materials Management System) – contact your organization’s appointed office supply ordering representative.
Learn more: IT Catalogs Web page |
Key-Expansion Module (KEM) – module that adds additional buttons to your desktop phone, which allows access to extra lines and features; especially useful for administrative staff who cover calls for coworkers. |
Contact your organization’s IT POC and they will enter an ESD request. |
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TELEPHONE SEAT REQUESTS AND CHANGES |
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Telephone seat requests and other changes are handled through the Enterprise Service Desk. The ESD Web site is used to request a new phone, to request relocation of equipment, or to turn-in equipment when leaving HQ. (more information coming soon)
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