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+ ITCD Home > Telephone Services > Desktop Phone
 
DESKTOP PHONE
Desktop Phones Conference
Room Phones
Mobile Devices

Image of Desktop PhoneIn many ways, your desktop phone operates like any other phone, but it is more sophisticated, and it is connected to the HQ computer network.

Most users at NASA HQ have same telephone model (Cisco 9971), but there are also variations and other models in use:

Phone Type Description Resources
Image of Desktop Phone
Desktop Phone
The Cisco model 9971 is the current desktop phone at NASA HQ, and is used by most users in the building.
  • Desktop Phone Quick Start
       Guide
  • Desktop Phone User Guide
  • Desktop Phone FAQs
  • Image of Extended Desktop Phone set
    Desktop Phone
    with Key Expansion
    Module (KEM)
    Users who need access to additional lines and special features have a desktop phone with a “Key Expansion Module” (KEM), also known as a “sidecar”.  The KEM adds additional buttons to the desktop phone.
  • Desktop Phone Quick Start
       Guide
  • Desktop Phone User Guide
  • Desktop Phone FAQs
  • Image of other Dsktop Phone
    Other Desktop Phone
    The Cisco model 7970 is still installed at NASA HQ in hallways and in other areas of the building.
  • Desktop Phone 7970 FAQs
  • Desktop Phone 7970 Quick
        Reference
  • Desktop Phone 7970 User
        Guide
  • Desktop Phone 7970 Tutorial

  • Phone Customization (Cisco Unified Communications Manager)
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    Voicemail
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    TRAINING

    Classroom training in use of the desktop phone is scheduled by request.  Individual deskside assistance is also available by appointment. Contact the Computer Training Center at ctc@hq.nasa.gov or 202-358-1111 to make arrangements.

     
     
    PHONE ACCESSORIES

    Optional accessories for your phone:

    Accessory Type

    How to Obtain

    Headsets

    • Wireless
      • Bluetooth
      • Wireless Headset Systems
    • Wired

    PCMall
    ACES Product Catalog (APC)
    AMMS (Advanced Materials Management System) – contact your organization’s appointed office supply ordering representative.

    Learn more: IT Catalogs Web page

    Key-Expansion Module (KEM) – module that adds additional buttons to your desktop phone, which allows access to extra lines and features; especially useful for administrative staff who cover calls for coworkers.

    Contact your organization’s IT POC and they will enter an ESD request.

     
     
    TELEPHONE SEAT REQUESTS AND CHANGES

    Telephone seat requests and other changes are handled through the Enterprise Service Desk.  The ESD Web site is used to request a new phone, to request relocation of equipment, or to turn-in equipment when leaving HQ. (more information coming soon)

     
     
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