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+ ITCD Home > Projects & Initiatives > Desktop Phone Upgrade
 
DESKTOP PHONE UPGRADE

Cisco 9971 Desktop phoneNew Cisco 9971 desktop phones will be deployed at NASA HQ, starting on November 15, 2010. The project will continue through April 2011.

While the new Cisco 9971 touch screen phones are even more sophisticated than the current Cisco 7970 desktop phones in use at NASA HQ, it’s still a phone! Operation of the new desktop phone is very similar to the operation of the current model.

 
SCHEDULE

The new Cisco 9971 desktop phones will be deployed in a phased approach – one floor at-a-time, with approximately 20 phone installations each day.

Concourse Level     
Fourth Floor            
Third Floor              
Second Floor           
First Floor               
Fifth Floor               
Sixth Floor              
Seventh Floor          
Eighth Floor            
Ninth Floor*             

*Ninth floor installations may happen at any time after the fourth floor installation, determined by the Administrator’s schedule.


 
TRAINING

All users are strongly encouraged to attend a training class on the operation of the new Cisco 9971 desktop phone. Classroom sessions will be offered on a floor-by-floor basis that coincides with the phone deployment schedule. Forty-one training sessions have been scheduled from November 2010 through May 2011. Each session (30 minutes) includes a demonstration of the new desktop phones plus hands-on experience with the phones.

In addition to the general classroom training sessions, organizations also have the option to request an organizational training class, geared towards entire departments.

Deskside sessions can also be arranged through the Computer Training Center.

Contact the Computer Training Center at ctc@hq.nasa.gov or 202-358-1111 for more information.

Desktop Telephone Training
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DOCUMENTATION

Cisco 9971 Desktop Phone User Guide
+ View PDF (19 MB)

Cisco 9971 Desktop Phone Quick Start Guide
+ View PDF (6 MB)

Cisco 9971 Desktop Phone FAQs
+ View Word doc (164 KB)

How to Save Speed Dial Numbers
+ View Word Doc (27 KB)

Notices
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TEAM

Mike Barrett
202-358-2516

Liwen Tzeng
202-552-2709
Danny Gear
202-358-0685
 



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