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+ ITCD Home > Products & Services > Application Software > Frequently Used Apps
 
FREQUENTLY USED APPLICATIONS

To Request Services or Get Help:

Check In Check Out (CICO)
A web-based application that automates and consolidates the check in/check out process. Also, used to order facility space, ODIN seats, and IT accounts (i.e., e-mail, applications, etc.).
+ View Site

Facility Help Desk System (FHDS)
Allows NASA HQ users to submit and edit requests for facility support services, Facility Help Desk services or conference facility services. In addition, it can be used to report HQ safety concerns.
+ View Site (NASA HQ Only)

IT Help Desk
Submit a new ticket or check the status of an existing IT Help Desk ticket at NASA HQ.
+ View Site

IWMS (ITCD Work Management System)
A collaborative Service Request management tool used by the HQ IT and Communications Division to create, track, and manage work requests for IT services.
+ View Site (NASA HQ Only)

Resources for Remote Access:

Outlook Web Access (OWA)
Outlook Web Access enables the HQ user community to get to e-mail and calendar services remotely.
+ View Site

Secure Nomadic Access (SNA)
High speed access to the NASA HQ network including shared folders and internal Web sites from anywhere on the Internet without dialing up! Requires a browser and a SecurID token.
+ View Site

Other Useful Applications:

Headquarters e-Directory (HQeD)
Web-based HQ phone book.
+ View Site (NASA HQ Only)

PC Mall (Catalog)
NASA HQ IT catalog used to make software and hardware purchases. (See the Catalogs page for details)
+ View Site

SATERN (System for Administration, Training, and Education for NASA)
An e-Training environment that supports the development of the NASA workforce through simplified and one-stop access to high quality training products and processes.
+ View Site

WebTADS
NASA system for employees to record work hours and labor changes.
+ View Site (NASA Only)

ODIN Catalog
NASA HQ catalog used to make software and hardware purchases. (See the Catalogs page for details)
+ View Site

Emergency Notification System (ENS)
The Headquarters Emergency Notification System (ENS) enables NASA HQ to send emergency communications to personnel quickly and efficiently wherever and whenever necessary.
+ View Site

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