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GETTING HELP

The Information Technology and Communications Division (ITCD) offers several ways to get IT help. Please feel free to browse our collection of Frequently Asked Questions (FAQ's). If you don't find your answer there or you need immediately help, contact one of our other resource experts listed below.

Frequently Asked Questions (FAQ's)
Contains frequently asked questions by category. This is an evolving list, so please check back often.
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Enterprise Service Desk (ESD)
The ESD is an information and assistance resource that troubleshoots problems and processes certain types of service requests. Contact the ESD to order a laptop loaner, report a problem with your cell phone or software application, or request an analog line for your fax machine.
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Computer Training Center (CTC)
Have a question about encrypting a file? Or need a little help with an application? In addition to group classes, the CTC supports special projects and provides one-on-one deskside training sessions for NASA civil servants with special needs.
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User Resource Center (URC)
The URC is a walk-in technology lab with a variety of workstation configurations. Services include file conversion, archiving data to a CD, limited color printing capabilities, and more. Staff members are available to provide technical advice, end user support, troubleshooting/consultation services, and problem resolution.
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HITSS Customer Support Analysts (CSA)
Find your organizations' Customer Support Analyst using the IT Contacts chart.
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HITSS Project Managers (PM)
Find your organizations' Project Manager using the IT Contacts chart.
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ITCD Customer Service Managers (CSM's)
Contact the ITCD Customer Service Manager assigned to your organization.
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ITCD Staff
Contact the ITCD staff.
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