Follow this link to go to the text only version of nasa.gov
 
HQ Information Technology and Communications Division
HQOPS HOME
ITCD HOME
ABOUT ITCD
POLICY AND PLANS
BOARDS AND COMMITTEES
EMERGENCY PREPAREDNESS (NASA ONLY)
IT SECURITY (NASA ONLY)
INFORMATION PROTECTION (NASA ONLY)
CUSTOMER OUTREACH
IT TRAINING
PRODUCTS & SERVICES
PROJECTS & INITIATIVES
INSTRUCTIONS & GUIDELINES
FAQ'S
 
 
 
+ ITCD Home > Instructions & Guidelines
 
INSTRUCTIONS & GUIDELINES

Archive Outlook Folders - Macintosh
Outlook 2011
+ View PDF

BlackBerry Device: Add PIN Information Using Lookup
(Verizon and AT&T 8800 series and newer (Bold and Tour) models, with version 5 or 6 BlackBerry Device Software)
+ View PDF

BlackBerry Device: Using PIN-to-PIN Communication for Emergencies
(AT&T Model 8820 or newer, and Verizon Model 8830 or newer)
+ View PDF

Bluetooth Headset with Your Cisco 9971 Desktop Phone
+ View PDF

Cable TV Channel Lineup (digital and analog TV's)
+ View PDF

Change Browser Settings
+ View PDF

Checkout Checklist for Civil Servants
(Checklist moved to the Offboarding section of the HR Portal)
+ View Site (Civil Servants Only)

Computer Platform Changes
(Windows to Macintosh; Macintosh to Windows)
+ View PDF

Data-At-Rest (DAR) User Guide
Symantec PGP Desktop Encryption Software
(customized for NASA HQ)
+ View PDF

E-mail Distribution Lists
NOMAD DL
+ View PDF
Mailman List Management
+ View PDF

Entrust PKI User Guides
(NASA Only)
Windows - Outlook 2013
+ View PDF
Macintosh - Outlook 2011
+ View PDF

Entrust Accounts (Request New, Reactivate, Passwords, Profiles)
+ View PDF (NASA Only)

Entrust PKI Certificate Validation Period
+ View PDF (NASA Only)

Guest Network - Login Instructions
+ View PDF (NASA Only)

Home Computer Security
+ View Site

HQ Action Tracking System (HATS) User Guide
+ View Word doc

Junk Mail Filter - How to Turn Off
Outlook 2013 for Windows
+ View PDF
Outlook 2011 for Mac
+ View PDF
Outlook Web Access
+ View PDF

Keychain Password Management - Macintosh OS X
+ View PDF

iPad Account Passwords
+ View PDF (NASA Only)

IT Equipment Loaner Pool Guidelines
+ View PDF

MFD and Printer Quick Reference Guide
+ View PDF (NASA Only)

Multifunction Device (MFD) Guides (NASA Only)
Konica Bizhub C360
Pocket Guide
+ View PDF 
Konica Bizhub C360
Quick Reference Guide
+ View PDF
Konica Bizhub 363
Quick Reference Guide
 + View PDF 
Konica Bizhub 363
User Guide
+ View PDF
Konica Bizhub C552 Pocket Guide
+ View PDF 
Konica Bizhub C552
Quick Reference Guide
+ View PDF 

Multifunction Device (MFD) – Add Printers (NASA Only)
Windows Users
+ View PDF
Macintosh Users 
+ View PDF

Multifunction Device (MFD) – Secure Print
(NASA Only)
Windows Users
+ View PDF
Macintosh Users 
+ View PDF

MIP Connected Backup User Guide
(Data Backup and Recovery)
+ View PDF (NASA Only)

NASA Electronic Forms (NEF) System Instructions
+ View PDF

Network Files - How to Access
Windows 7
+ View PDF
Macintosh
+ View PDF

Network Folder Management Best Practices
+ View PDF

Personal Folders (PST Files) - Windows
Outlook 2010
+ View PDF
Outlook 2013
+ View PDF

Proofpoint Anti-Spam Anti-Virus Solution
User Guide
+ View PDF
Proofpoint Basics
+ View PDF
Proofpoint Spam Filtering Options
+ View PDF

Remote Access Guide (NASA Only)
+ View PDF

Request New Records Retention Schedule
+ View PDF

Resource Account (Add to Outlook) - Windows
+ View PDF

Secure Nomadic Access (SNA)
+ View PDF

Shared and Group Folder Request
+ View PDF

Shortcuts or Aliases on the Desktop
Windows 7
+ View PDF
Macintosh
+ View PDF

SoftPhoneUser Guide
Windows 7
+ View PDF
Macintosh
+ View PDF

Skype Configuration and Appropriate Use Guidelines
+ View PDF (NASA Only)

Smartcard User Guide
+ View PDF (NASA Only)

Symantec PGP Passwords Guide
+ View PDF (NASA only)

Sync Issues Folder - Outlook
+ View PDF

Telework Preparedness
Prepare and Practice
+ View PDF
Readiness Checklist
+ View PDF

Updating Your Directory Listing
+ View site

Virtual Private Network (VPN)
Windows 7
+ View PDF
Macintosh
+ View PDF

Wireless Network for HQ Users - Login Instructions
+ View Word doc (NASA Only)

< Back to ITCD Welcome page



+ Freedom of Information Act
+ Budgets, Strategic Plans and Accountability Reports
+ The President's Management Agenda
+ Privacy Policy and Important Notices
+ Inspector General Hotline
+ Equal Employment Opportunity Data Posted Pursuant
to the No Fear Act

+ Information-Dissemination Priorities and Inventories
+ USA.gov
+ ExpectMore.gov
NASA - National Aeronautics and Space Administration
NASA Official: Mary Shouse
Site Curator: Christopher Brunner
+ Contact ITCD