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INSTRUCTIONS & GUIDELINES
FAQ'S
 
 
 
+ ITCD Home > Instructions & Guidelines
 
INSTRUCTIONS & GUIDELINES

BlackBerry Device: Add PIN Information Using Lookup
BlackBerry devices (Z10, Q10, and BlackBerry CLASSIC) with Verizon or AT&T, Software Release 10 OS or above
+ View PDF

BlackBerry Classic Device: Using PIN-to-PIN Communication for Emergencies
+ View PDF

Bluetooth Headset with Your Cisco 9971 Desktop Phone
+ View PDF

Cable TV Channel Lineup (digital and analog TV's)
+ View PDF

Change Browser Settings
+ View PDF

Changing Your Passwords
Windows / Macintosh
+ View PDF
Apple Mobile Devices
+ View PDF (NASA Only)

Checkout Checklist for Civil Servants
(Checklist moved to the Offboarding section of the HR Portal)
+ View Site (Civil Servants Only)

Cisco AnyConnect Installation with SSM
Windows 7
+ View PDF
Macintosh
+ View PDF

Computer Name, Determining
+ View PDF

Computer Platform Changes
(Windows to Macintosh; Macintosh to Windows)
+ View PDF

Converting FileNet (IFM) Forms to .PDF
+ View PDF

Data-At-Rest (DAR) User Guide
Symantec PGP Desktop Encryption Software
(customized for NASA HQ)
+ View PDF

E-mail Distribution Lists
NOMAD DL
+ View PDF
Mailman List Management
+ View PDF

Guest Network - Login Instructions
+ View PDF (NASA Only)

Home Computer Security
+ View Site HQ Home Computer Security Guide
+ View PDF
HQ Home Computer Security Quick Reference
+ View PDF

Home Computer Security
+ View Site

HQ Action Tracking System (HATS) User and Operations Guide
+ View Word doc

Hyperion V11 Errors and Solutions
+ View PDF

IT Equipment Loaner Pool Guidelines
+ View PDF

Jabber
Windows 7 User Guide
+ View PDF
Macintosh User Guide
+ View PDF
Jabber Headsets
+ View PDF

Junk Mail Filter - How to Turn Off
Outlook 2013 for Windows
+ View PDF
Outlook 2011 for Mac
+ View PDF
Outlook Web Access
+ View PDF

Keychain Password Management - Macintosh OS X
+ View PDF

Lync & Skype for Business User Guide
Windows 7
+ View PDF
Macintosh
+ View PDF

Media Player, Change Default
+ View PDF

MFD and Printer Quick Reference Guides
Seat types of ACES products and service options
+ View PDF
Scan-to-Email Using PIV Smarcard 
+ View PDF (NASA Only)

Multifunction Device (MFD) Guides
(NASA Only)
Konica Bizhub C360
Pocket Guide
+ View PDF 
Konica Bizhub C360
Quick Reference Guide
+ View PDF
Konica Bizhub 363
Quick Reference Guide
 + View PDF 
Konica Bizhub 363
User Guide
+ View PDF
Konica Bizhub C552 Pocket Guide
+ View PDF 
Konica Bizhub C552
Quick Reference Guide
+ View PDF 

Multifunction Device (MFD) – Add Printers (NASA Only)
Windows Users
+ View PDF
Macintosh Users 
+ View PDF

Multifunction Device (MFD) – Secure Print
(NASA Only)
Windows Users
+ View PDF
Macintosh Users 
+ View PDF

MIP Connected Backup User Guide
(Data Backup and Recovery)
+ View PDF (NASA Only)

NASA Electronic Forms (NEF) System Instructions
+ View PDF

Network Files - How to Access
Windows 7
+ View PDF
Macintosh
+ View PDF

Network Folder Management Best Practices
+ View PDF

Outlook Folders
Personal Folders (PST) - Windows Outlook 2013
+ View PDF
Archive Folders -
Macintosh Outlook 2011
+ View PDF

PKI Encryption User Guides
(NASA Only)
(For users with Four Cert PIV smartcards)
Windows 7
+ View PDF
Macintosh
+ View PDF

PKI - Entrust User Guides (NASA Only)
(For users who DO NOT have a Four Cert PIV smartcard)
Windows - Outlook 2013
+ View PDF
Macintosh - Outlook 2011
+ View PDF

PKI - Entrust Accounts (Request New, Reactivate, Passwords, Profiles)
+ View PDF (NASA Only)

PKI - Entrust Certificate Validation Period
+ View PDF (NASA Only)

Proofpoint Anti-Spam Anti-Virus Solution
User Guide
+ View PDF
Proofpoint Basics
+ View PDF
Proofpoint Spam Filtering Options
+ View PDF

Remote Access Guide (NASA Only)
+ View PDF

Request New Records Retention Schedule
+ View PDF

Resource Account (Add to Outlook) - Windows
+ View PDF

Self Care Portal
User Guide
+ View PDF
Quick Reference Guide
+ View PDF

Shared and Group Folder Request
+ View PDF

Shortcuts or Aliases on the Desktop
Windows 7
+ View PDF
Macintosh
+ View PDF

Skype Configuration and Appropriate Use Guidelines
+ View PDF (NASA Only)

Smartcard
User Guide
+ View PDF (NASA Only)
Smartcard Readers
+ View PDF (NASA Only)
Clearing Security Certificate Cache (Windows)
+ View PDF (NASA Only)

Symantec PGP Passwords Guide
+ View PDF (NASA only)

Sync Issues Folder - Outlook
+ View PDF

Telework Preparedness
Prepare and Practice
+ View PDF
Readiness Checklist
+ View PDF

Updating Your Directory Listing
+ View site

Web Inbox
User Guide
+ View PDF
Shortcut Keys
+ View PDF

Virtual Private Network (VPN)
Instructions - Windows 7
(use prior to April 4, 2016)
+ View PDF
AnyConnect Instructions – Macintosh
(use prior to April 4, 2016)
+ View PDF
AnyConnect User Guide
Windows 7
(upgrade coming April 2016)
+ View PDF
AnyConnect User Guide
Macintosh OS X
(upgrade coming April 4, 2016)
+ View PDF

Wireless Network for HQ Users - Login Instructions
+ View Word doc (NASA Only)

Work Request Intake System (WRIS) User Guide
+ View PDF

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