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+ ITCD Home > Instructions & Guidelines
 
INSTRUCTIONS & GUIDELINES

BlackBerry Device: Add PIN Information Using Lookup
Verizon and AT&T 8800 series and newer (Bold and Tour) models, with version 5 or 6 BlackBerry Device Software
+ View Word doc

BlackBerry Device: Using PIN-to-PIN Communication for Emergencies
AT&T Model 8820 or newer, and Verizon Model 8830 or newer
+ View Word doc

Cable TV Channel Lineup (digital and analog TV's)
+ View PDF

CallManager Web Site Changes
+ View PDF

Changing iPad Account Password
+ View PDF (NASA Only)

Checkout Checklist for Civil Servants (Civil Servants Only)
+ View Word doc

Computer Platform Changes
(Windows to Macintosh, Macintosh to Windows)
+ View PDF

Creating Shortcuts or Aliases on the Desktop
Windows 7
+ View Word doc
Macintosh
+ View Word doc

DAR Installation Guide (Automated Installation)
(Customized for NASA HQ)
+ View PDF

Data-At-Rest (DAR) User Guide
(Customized for NASA HQ)
+ View PDF

Entrust PKI User Guides (WIndows) (NASA Only)
Outlook 2007
+ View PDF
Outlook 2010
+ View PDF

Entrust PKI User Guides (Macintosh) (NASA Only)
Entourage 2008
+ View Word doc
Outlook 2011
+ View PDF

Entrust PKI: How to Get or Reactivate an Account
+ View Word doc (NASA Only)

Entrust PKI Certificate Validation Period
+ View PDF (NASA Only)

Guest Network - Login Instructions
+ View PDF (NASA Only)

Home Computer Security
+ View Site

HQ Action Tracking System (HATS) User Guide
+ View Word doc

Keychain Password Management for Macintosh OS X
+ View PDF

IT Equipment Loaner Pool Guidelines
+ View PDF

Mailman List Management
+ View PDF

MFD and Printer Quick Reference Guide
+ View PDF (NASA Only)

Multifunction Device (MFD) Guides (NASA Only)
Konica Bizhub C360
Pocket Guide
+ View PDF 
Konica Bizhub C360
Quick Reference Guide
+ View PDF
Konica Bizhub 363
Quick Reference Guide
 + View PDF 
Konica Bizhub 363
User Guide
+ View PDF
Konica Bizhub C552 Pocket Guide
+ View PDF 
Konica Bizhub C552
Quick Reference Guide
+ View PDF 

Multifunction Device (MFD) – Instructions to Add Printers (NASA Only)
Windows Users
+ View PDF
Macintosh Users 
+ View PDF

MIP Connected Backup User Guide
Data Backup and Recovery
+ View PDF (NASA Only)

NASA Electronic Forms (NEF) System Instructions
+ View Word doc

Network Files - How to Access

Windows 7
+ View PDF
Macintosh
+ View PDF

Network Folder Management Best Practices
+ View PDF

Personal Folders (PST Files) - Windows

Outlook 2010
+ View PDF
Outlook 2013
+ View PDF

Remote Access Guide (NASA Only)
+ View PDF

Secure Nomadic Access (SNA)
+ View PDF

Shared and Group Folder Request
+ View PDF

SoftPhone User Guide
Windows 7
+ View Word doc
Macintosh
+ View Word doc

Skype Configuration and Appropriate Use Guidelines
+ View PDF (NASA Only)

Smartcard User Guide
+ View PDF (NASA Only)

Symantec PGP Passwords Guide
+ View PDF (NASA only)

Telework Preparedness
Prepare and Practice
+ View Word doc
Readiness Checklist
+ View Word doc

Turn Off Junk Mail Filter
Outlook 2007
+ View PDF
Entourage 2008
+ View PDF
Outlook Web Access
+ View PDF

Updating Your Directory Listing
+ View site

Urgent IT Request Process
+ View Word doc 

Using a Bluetooth Headset with Your Cisco 9971 Desktop Phone
+ View Word doc

Virtual Private Network (VPN)
Windows 7
+ View PDF
Macintosh
+ View PDF

Wireless Network for HQ Users - Login Instructions
+ View Word doc (NASA Only)

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