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+ ITCD Home > Projects & Initiatives > Mobile Refresh
 
MOBILE REFRESH PROJECT
 

This page contains information specific to NASA Headquarters users.

As part of the Agency Consolidated End-User Services (ACES) contract, ITCD is in the process of refreshing mobile devices at NASA Headquarters.  This includes cellular phones, smart phones, and AirCards. 

A separate project will be conducted to refresh iPads.

WHAT TO EXPECT

Device-Specific Procedures

  • Mobile devices without encryption (cell phones and smart phones): On the day of a scheduled refresh, users will drop off their existing mobile device and any accessories at a designated refresh location and time.  They will return to the same location between 2 and 4 p.m. to pick up their new device.

  • BlackBerry devices with PKI Encryption: An ACES technician will perform individual refreshes and conduct the PKI Entrust encryption process by appointment.

  • AirCards:  An ACES technician will perform individual deskside visits to perform these refreshes by appointment.
 
SCHEDULE
Device Category: User Location: Refresh Date: Refresh Location:
Phase 1:
Mobile devices without encryption

(cell phones, smart phones)
HQ Building 3/18 - 3/22 HQ Building

AT&T: Room 5D42
Verizon: Room 5D67
Eye Street Buildings 3/25 & 3/26 1201 Eye Street

AT&T: Room 1215
Verizon: Room 1212
Assigned Make-up Days 3/25 - 3/29 HQ Building

AT&T: Room 5D42
Verizon: Room 5D67
Phase 2:
BlackBerry devices with PKI Encryption
HQ Building and Eye Street Individual appointments
Phase 3:
AirCards
HQ Building and Eye Street Individual appointments

 

DOCUMENTATION


*All documents/links are accessible to NASA only

Mobile Ready, Set, Go! Guide
+ View PDF*

FAQs
+ View Doc*

Mobile Quick Reference Guide
+ View PDF*

Hardware User Guides
+ View Site
*

 
ASSISTANCE
     



 
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