The HQ Virtual Private Network (VPN) provides access to private network resources such as file servers and internal Web sites and applications. It is not necessary to use VPN to connect to HQ publicly available services.
Known Issues with Accessing HQ Using VPN
To use VPN, you will need the following:
- Government-issued/Government-approved laptop
- High-speed Internet connection
- NASA PIV smartcard and PIN (Windows users)
- SecurID token and 8-digit alpha-numeric PIN (Macintosh Users)
- Your Outlook userID and password for accessing e-mail
These comments apply to either Windows or Mac OS computers. When connecting your NASA-issued laptop to DSL modems, you may encounter problems obtaining any high-speed Internet connection and will be unable to use Outlook Web Access (OWA, or Virtual Private Network (VPN).
NASA’s VPN service requires Dynamic Host Configuration Protocol (DHCP) to assign IP addresses or a known static IP address. Some modems that have been issued over the past few years have varied in type and quality, and a significant proportion of them are not DHCP enabled. While workarounds are often possible, each of the different types of modems requires a different solution. To obtain the correct instructions for your modem, contact your Internet Service Provider (ISP).If the modem is too difficult to work with, you may invest in an aircard,”available for purchase via ACES Product Catalog (APC), or ESD | Order Services. Aircards are small devices that plug into a computer. They utilize cell phone technology rather than wireless access points and provide a fast, more reliable signal in most urban areas. An aircard would make your laptop Internet-ready in any location where cell phones function.
Windows users using AT&T Air Connect can't access VPN. The workaround is to get a Verizon Air Card.
To avoid problems with Outlook, be sure to establish your VPN connection first, and then launch Outlook.