| IT Access Requests for Remote Users and Temporary Workers
HQ Administrative POC’s, HQ Organizational POC’s, COTR’s, and HQ IT POC’s.
February 20, 2009
You have been identified as someone likely to initiate IT access requests for remote users and temporary workers at NASA Headquarters. Effective immediately, these requests must be processed using the new Remote User Identity Service.
The Remote User Identity tool is a sub-process of the Personal Identity Verification (PIV) process. This tool is used to request a badge and IT access for a temporary NASA worker or a worker who does not require physical access to a NASA facility. To access the Remote User Identity tool, you must have an Identity Management and Account Exchange (IdMAX) account.
A temporary worker is defined as anyone whose work requires access to NASA IT services and facilities for less than 180 calendar days. Temporary and remote users may be interns, civil servant employees on detail to NASA from another federal agency, contractors, grantees, or anyone who will not receive a permanent badge.
A remote user is someone who resides more than 50 miles from a NASA Center and requires access to NASA IT services but does not require access to NASA facilities.
The Information Technology and Communications Division (ITCD) and the Headquarters Security Office are working together to help disseminate information about this new process. You are invited to attend a live demonstration of the Remote User Identity Service on Tuesday, 2/24, 12:30 – 1:00 a.m. in MIC 5A.
It is strongly recommended that each organization appoint one to two people to initiate IT access requests for all remote users and temporary workers within their organization. These Points of Contact will require access to the PIV tool within IdMAX. To be a requester and/or sponsor, you must take on-line training in SATERN. The courses required are PIV Overview, PIV Requester, and PIV Sponsor.
Visit the Remote User Identity Service Web page for more information, including step-by-step instructions for Requestors and Sponsors (see How to Request IT Access for Remote and Temporary Workers) and a User Guide.
Should you need assistance, call the Enterprise Service Desk (ESD) at 358-HELP (4357) or 1-866-4NASAHQ (462-7247) or send an e-mail .