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+ ITCD Home > Products & Services > IT Notices > IT Notice
 
IT NOTICE

Significant Planned IT Outages This Weekend – April 25-27, 2009
All NASA HQ Employees
April 22, 2009

The following services will be impacted during multiple outages occurring this weekend:

 Point of Contact:  Enterprise Service Desk (ESD): Call 358-HELP (4357), 1-866-4NASAHQ (462-7247), or send an e-mail.

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HQ IT Maintenance Outage – April 25

When:  Saturday, April 25, 10 a.m. – 6 p.m. (8 hours)

Why:  The HQ Network Operations Center (NOC) is upgrading HQ’s internal computer network to improve speed. 

Users Affected:  All Headquarters users

All HQ applications and Web sites, print and fax services, and Internet access will be unavailable from within the Headquarters building on an intermittent basis during this 8-hour outage.

Remote access services (Virtual Private Network (VPN), Secure Nomadic Access (SNA), and Dial-up services) will also be unavailable.

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E-mail / NOMAD Services Outage – April 25-26

When:  Saturday, April 25, 2 a.m. – Sunday, April 26, 11 p.m.  (45 hours)

Why:  Facilities maintenance is necessary to support mission critical systems at Marshall Space Flight Center. 

Users Affected:  All Headquarters users

You will not be able to send or receive e-mail or meeting notices through Outlook/Entourage; Outlook Web Access (OWA); Treo, BlackBerry, or Mobile Windows devices; or Citrix during this 45-hour outage. E-mail messages sent during the outage will be queued and delivered once the servers are back online.

Mobile phone service will not be affected.

NOTE: This outage will not affect VIP and HSPD-12 associated users or critical users. Accounts for these users have been moved to the JSC server.

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NASA Enterprise Applications Outage – April 24-27

When: Friday, April 24, 7 p.m. Monday, April 27, 7 a.m. (72 hours)

Why:  The NASA Data Center (NDC) will require a complete power outage to their facilities while team members perform building facility maintenance at Marshall Space Flight Center.

Users Affected:  All Headquarters users

All NASA Enterprise Applications Competency Center Production (NEACC) Systems will be unavailable during this 72-hour maintenance window.

 

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