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INFORMATION TECHNOLOGY NOTICE

Use Launchpad to Create and Update Your NASA User Profile
All NASA HQ Employees
July 28, 2009

Use Launchpad to Create and Update Your NASA User Profile
A growing number of NASA applications now require a NASA User Profile* to verify your identity at login. Your User Profile includes your Agency User ID (AUID), a password, and a number of completed security questions. The HQ database currently used to maintain the answers to your security questions will be retired on August 4, 2009. Effective August 5, 2009, all User Profiles will be maintained in Access Launchpad.

Launchpad is a user-friendly online tool that interfaces directly with many applications and allows the use of just one password for all the applications linked to Launchpad.*  You may create or update your NASA user profile, or reset your password for applications linked to Launchpad, on a self-serve basis. You must have a Launchpad account with completed security questions in order to have your domain password reset by the Enterprise Service Desk (ESD).

Reset Password for Applications Linked to Launchpad

From within any of the applications linked to Launchpad, you can click on the “forgot password” link, and you will be directed to Launchpad.  On the Launchpad page, click on the “forgot password” link and you will be guided through the steps to change your password.

Reset Domain Password

Contact the Enterprise Service Desk (ESD)* at 202-358-HELP (4357) to request your domain password (i.e., the password you use to login to your computer or the NASA network) be reset.  The Help Desk technician will ask you questions listed in your User Profile.  Once you provide correct answers to these questions, your domain password will be reset. In order to have your domain password reset by the Enterprise Service Desk (ESD), you must have a Launchpad account with completed security questions.

Create a Launchpad Account

If you already use any of the applications linked to Launchpad*, such as “iView,” “Identity Management and Account Exchange (IdMAX),” or “Human Capital Information Environment (HCIE),” you do not need to take any action. Your User Profile data has been imported into Launchpad already.

To create a Launchpad account, follow these step-by-step instructions.* The process takes less than 5 minutes.

More information is available on the Launchpad@HQ Web page including FAQ’s, a User Guide, and a Fact Sheet.

Should you need assistance, call the Enterprise Service Desk (ESD) at 358-HELP (4357) or 1-866-4NASAHQ (462-7247), send an e-mail, or complete the online service request form

* Link is accessible only when connected to the NASA network.

 

 


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