Follow this link to go to the text only version of nasa.gov
 
HQOPS HOME
ITCD HOME
ABOUT ITCD
POLICY AND PLANS
BOARDS AND COMMITTEES
EMERGENCY PREPAREDNESS (NASA ONLY)
IT SECURITY (NASA ONLY)
INFORMATION PROTECTION (NASA ONLY)
CUSTOMER OUTREACH
IT TRAINING
PRODUCTS & SERVICES
PROJECTS & INITIATIVES
INSTRUCTIONS & GUIDELINES
FAQ'S
 
 
  


 
+ ITCD Home > Products & Services > IT Notices > IT Notice
 
INFORMATION TECHNOLOGY NOTICE

Login to Your Computer Using Your Smartcard
Windows Users Scheduled for Smartcard deployment the Week of October 19, 2009
October 15, 2009

Good news!  Your computer is about to be smartcard-enabled. This will allow you to login in to your computer with your smartcard (NASA badge) and PIN.  

Smartcard functionality is being enabled for Windows users at HQ in a phased migration of about 300 users per week. You will receive smartcard software from Monday, October 19 to Friday, October 23, 2009.

Basic Requirements

  • In order to be fully smartcard-enabled, you need three things:
  • A viable smartcard reader (hardware)
  • A memorable 6-8 digit PIN

Your PIN is the 6-8 digit code you selected when you first received your badge. If you do not remember your PIN, visit the HQ Badging Office (Room 1V63) between 8:30 and 11:30 a.m. to have your PIN reset.

Software Installation Methods and Schedule

To be fully smartcard enabled, you need the smartcard software (Active Client) installed on your computer. This process takes only a few minutes on most computers. Choose the installation method below that is most convenient for you, and then follow the software installation instructions .

  • Download and install, at your convenience, via the Software Refresh Portal (SRP)
  • Leave your computer at NASA HQ to receive an automated evening push
  • Receive an automated daytime push
Installation Method Availability  
Self-Install via SRP Monday, October 19 – Friday, October 23
 Automated Evening Push Tuesday, October 20 and Wednesday, October 21, 7 p.m.
Automated Daytime Push Thursday, October 22 and Friday, October 23, 8 a.m.


Using Your Smartcard

Insert your smartcard into the reader in your computer, and follow the prompts on your monitor. For most laptop users, the reader (a slot the size of your card) is located on the left side, towards the front of your computer.  Reader locations vary for desktops. See the Agency Smartcard Web site for examples of different types and locations of readers.

If you are unable to login with your smartcard and PIN after installing the required software, contact the Enterprise Service Desk (ESD) as you may require new hardware or a firmware upgrade.

You may continue to login with your Agency User ID and 12-character password. This method will be required if you forget your smartcard at home or forget your PIN.  Therefore, you must continue to change your desktop login password every 60 days, as before, so that this login method remains viable.  This login method will eventually phased out, so any difficulty using your smartcard should be addressed.

A User Guide, Smartcard Fact Sheet, and Frequently Asked Questions document are available on the Smartcard@HQ Informational Web page. For still more information and photos of smartcards in action, visit the Agency Smartcard Web site .

Should you need assistance, call the Enterprise Service Desk (ESD) at 358-HELP (4357) or 1-866-4NASAHQ (462‑7247) or send an e-mail.


< Back to IT Notices Main



+ Freedom of Information Act
+ Budgets, Strategic Plans and Accountability Reports
+ The President's Management Agenda
+ Privacy Policy and Important Notices
+ Inspector General Hotline
+ Equal Employment Opportunity Data Posted Pursuant
to the No Fear Act

+ Information-Dissemination Priorities and Inventories
+ USA.gov
+ ExpectMore.gov
NASA - National Aeronautics and Space Administration
Content: Mary Shouse
NASA Official: Mary Shouse
Site Curator: Christopher Brunner
+ Contact ITCD