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+ ITCD Home > Products & Services > Printer & Copier Services
 
PRINTER & COPIER SERVICES
 
There are several types of printer and copier services and providers at NASA Headquarters. This page outlines the various options, and provides instructions for obtaining products and/or services as well as who to contact for assistance.
 
ACES-PROVIDED PRINTERS
 

Image of an ACES asset tagNetwork and standalone printers provide basic black-and-white and/or color printing options at varying performance levels.  Printers provided under the Agency Consolidated End-user Services (ACES) contract are identified with an ACES asset tag. 

Network printers are strategically positioned throughout the building. Standalone printers and desktop network printers are available for users with special requirements with a strong justification. Contact the HQ IT Asset Manager for details.

Request New Printer:

Return Printer: Contact the Enterprise Service Desk (ESD) to submit a service request: Submit a ticket online, or call 358-HELP (4357).

Toner: ACES monitors all printers and provides toner as needed. If toner is not available, contact the Enterprise Service Desk (ESD).

Support: Contact the Enterprise Service Desk (ESD):

 
MULTI-FUNCTION DEVICES (MFDs)
 

Multi-Function Devices (MFDs) combine the functionality of network printing, faxing, copying, and scanning capabilities with black-and-white and color output in desktop and floor models.

Konica MFDs

Request New MFD:  N/A

Toner: ACES monitors all printers and provides toner as needed. If toner is not available, contact the Enterprise Service Desk (ESD).

Support: Contact the Enterprise Service Desk (ESD):

 
GOVERNMENT-FURNISHED EQUIPMENT (GFE) PRINTERS
 

GFE or Government-owned printers (not ACES-provided) are devices purchased directly by an organization and are not supported by ACES.

Request New Printer:  

Troubleshooting:  Support is not provided for GFE printers. However, the ACES team will troubleshoot to determine if the problem is computer-related. Repair/replacement services are not within the scope of the ACES contract. If troubleshooting does not correct the problem, contact your organization’s IT POC for alternative solutions.

Toner:  To order replacement toner:

  • AMMS (Advanced Materials Management System) Each organization has a designated office supply ordering representative. Must provide serial number of printer in need of toner.
  • PCMall: www.PCMallgov.com
  • ACES Product Catalog (APC): Contact the Enterprise Service Desk (ESD) to submit a service request: Submit a ticket online, or call 358-HELP (4357).

Excess GFE Printers:  To excess an old, broken or unwanted government-owned printer:

  • Unwanted printers: Contact your organization’s IT POC so they can determine if someone else in your organization can utilize it. IT POCs should contact the HITSS Property Manager(s) to have the printer transferred in the inventory database.

  • Broken printers: Submit a request via the Facilities Help Desk to have the printer picked up. Once received in the Receiving and Inspection area, the HITSS Property Manager(s) will update the inventory database.
 
ADDING OR INSTALLING A PRINTER
 

Most computers are typically configured to print to nearby printers/MFDs in your physical area. To connect to additional printers/MFDs so you can print to it from your computer, follow the steps below.

Windows Users

  1. While connected to the NASA network, go to one of the following:

  2. Priner Type Go Here Note
    MFDs and GFE printers \\hphqprtp02 Accessible from other Centers
    All ACES printers and MFD printers \\hphqprtp01 Accessible from other Centers

    Use for PIV smartcard-enabled MFDs


  3. Locate the device you want to add and double click.
    A print queue window appears

  4. Click Printer | Properties.

  5. On the Properties window, click Print Test Page.

For more details, see How to Add Printers/Install Drivers. (NASA Only)

Macintosh Users

See How to Add Printers/Install Drivers. (NASA Only)

Add Home Printers: To add/install home printers on your NASA laptop, you may need to have Elevated Privileges. (Details coming soon).

 
ORDERING PRINTER PAPER
 

Copier/printer paper is delivered on a regular basis for ACES-provided printers and MFDs.  Paper must be ordered for GFE printers. 

To order paper, use one of the following options; specify quantity and location:

 
DOCUMENTATION
 

ACES MFD and Printer Quick Reference Guide
+ View PDF (NASA only)

ACES Printer Hardware Documentation
(click “show” under “Printer Hardware”)
+ View ACES Site
(NASA only)

How to Add Printers/Install Drivers

Windows 7
+ View PDF (NASA Only)
Macintosh
+ View PDF (NASA Only)

Access Printers from Guest Network
Windows 7
+ View PDF
Macintosh
+ View PDF

 

 



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