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SMARTCARD-ONLY @ HQ
 

Overview

To comply with Federal mandates and to improve security, NASA is moving toward the exclusive use of the NASA Personal Identification Validation (PIV) smartcard (the NASA “badge”) for login and other authentication to systems, networks, and applications. This will be accomplished using a phased approach.

Phase 1 is to have all Headquarters users with Windows 7 using smartcard-only on their desktops and laptops. Follow-on initiatives will add Macintosh and other operating systems, and provide solutions for mobile devices and all remaining enterprise applications.

ITCD has implemented a process at Headquarters to easily convert Windows 7 users from using NDC credentials to smartcard-only. Once converted, your smartcard and PIN will be required for login. You will no longer use your NDC credentials (Agency User ID and 12-character password) to log in.

Basic Requirements

  • You must have a NASA-issued smartcard badge
  • You must know your smartcard PIN
  • You must have a NASA-issued computer with Windows 7 and a smartcard reader
  • You must have successfully tested smartcard login on your computer

Exceptions

Opting out of this requirement is available only in extenuating circumstances (such as permanent telework or mission impact), and may be requested by contacting Marion Meissner.  All cases will be reviewed on a case-by-case basis.

Background

All Federal Agencies are mandated by the Office of Management and Budget (OMB) and Department of Homeland Security (DHS) through OMB Memo M-11-11 to use PIV credentials as the common means of authentication for access to their Agency’s facilities, networks, and information systems. 

 
WHAT TO EXPECT

Smartcard-only Transition

You will receive an IT Notice informing you of the date your Windows 7 computer will be configured for smartcard-only login. The smartcard-only configuration is placed on the actual machine, not on your account. If you have access to more than one Windows computer, you will receive a notice for each one. The notice will include instructions on how to prepare, what to expect, and how to get help if you need it.

Smartcard PIN:

Prior to your transition date, test your smartcard PIN to ensure you know it and that it works. If you cannot remember your smartcard PIN, you must visit the NASA HQ Badging Office, located inside the HQ Security Office (Suite 1J20) in Room 1K26. The hours for walk-in customer service are Tuesday through Friday, 8:30-11:30 a.m.

 

 
IMPORTANT THINGS TO KNOW
  • This first phase does not impact mobile devices or other NASA applications and services that you may be using.

  • The first time you log in using your smartcard, make sure you are connected to the network so that Windows can synchronize your smartcard credentials. You will then be able to login with your smartcard when working remotely.

  • Windows always prompts you to log in the way you did the previous time. Therefore, the first time you log in with your smartcard, you must select Switch User and then select Smartcard login. On subsequent logins, it will become your new default login mode.

  • You must maintain your NDC credentials (Agency UserID and password) in order to access Webmail and other systems or applications that require username and password. You will continue to receive e-mail notifications every 60 days when your password is about to expire, reminding you to change it.

  • You must maintain your smartcard. Follow through with badge reissuance actions and smartcard certificate update e-mail notifications.

  • If you forget your smartcard, or if it is lost, damaged, or stolen, you must have your computer configured back to its original state temporarily (login option of using either your NDC credentials or smartcard). Contact the Enterprise Service Desk (ESD) and identify yourself as a user who has smartcard-only login enabled.

    Note: The temporary change-back process requires that your computer be physically connected to the NASA network and cannot be performed remotely.

  • For added security, remove your smartcard after logging in and return it to your badge holder

  • Although your login on your computer requires smartcard use, you may log in to other NASA computers (e.g., Go-To workstations) without your smartcard.
 
DOCUMENTATION


HQ Smartcard User Guide
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FAQs
+ View PDF

 

ASSISTANCE


For questions, contact Marion Meissner, Headquarters Center PIV POC, 358-0585.

For support, contact the Enterprise Service Desk (ESD): Submit a ticket online or call 358-HELP (4357).

 




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