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+ ITCD Home > Products & Services > Software Library
 
SOFTWARE LIBRARY
Location: CW74
Hours: 8:00 a.m. – 5:00 p.m.

The Software Library manages above-core software, which is any software that is not ACES-managed, not on the ACES Gold Build, and not on the HQ Center Overlay. We ensure we have the required number of software licenses needed to support organizational requirements. This is limited to commercially available software products residing on computer systems in both development and production environments.

The Software Library provides the following services:

  • Processes and receives all orders for approved commercially available software
  • Manages all software licenses
  • Catalogs and retains master disks
  • Installs software

ACES-Managed Software

Software that complements the standard suite of software preinstalled on your ACES computer. To order an upgrade to existing software or order maintenance items:

  1. Contact the HQ Software Library to verify sufficient licensing.
  2. Download and complete the APC Software Form. Instructions are the ACES-Managed Software page, in the How to Obtain section.
  3. Use the completed APC Software Form to place your order. Instructions are the ACES-Managed Software page, in the How to Obtain section.

Request Above-Core Software

  1. Submit a ticket with the Enterprise Service Desk (ESD).  The ticket must be submitted with the following information:
    - User is from “NASA Headquarters
    - User is requesting “Above Core Software

  2. If you know what you want, include the details of the software in the ticket. If you don't know exactly what you need, the Software Librarian can help you work through your requirements.

  3. The Software Librarian will coordinate with you to gain the proper approvals, determine availability, order software, and schedule installation.

The Software Librarian will work closely with you to determine business need, license requirements, and if there is currently an existing available license.

If you need to order software or additional licenses, the HQ Software Librarian will work with you and your IT POC to facilitate the order. 

Once the software has been obtained and is ready to install, the Software Librarian will contact you to schedule installation.

Update Above-Core Software

  1. Submit a ticket with the Enterprise Service Desk (ESD). The ticket must be submitted with the following information:
    - User is from "NASA Headquarters"
    - User is requesting "Updated Above Core Software"

  2. If you know what you want, include the details of the software in the ticket. If you don't know exactly what you need, provide the name and version of the above core software you currently have. The Software Librarian can help you work through your requirements.

  3. The Software Librarian will coordinate with you to gain the proper approvals, determine availability, order software, and schedule installation.

Excess Software

  1. Submit a ticket with the Enterprise Service Desk (ESD). The ticket must be submitted with the following information:
    - User is from "NASA Headquarters"
    - User is requesting "Excess Software"

  2. Provide the name and version of the software you would like to excess, along with the reason.

  3. The Software Librarian will coordinate with you to complete your request.
NOTICE

Pursuant to Title 17 of the U.S. Code, it is illegal to reproduce, prepare derivative works, or distribute copies of copyrighted computer software without authorization from the copyright holder. Such unauthorized activities may result in the imposition of civil or criminal penalties. To ensure compliance with the law, all software procured for and installed on NASA Headquarters computer systems shall have a VALID license.

Headquarters employees are not authorized to download any software, including shareware and freeware from the World Wide Web or other sources such as bulletin boards or install personal software on their Headquarters computers. All software installed on Headquarters computers is for the sole purpose of conducting Government business.

 

TEAM


Software Librarian
Ben Case
202-358-5286

 

ASSISTANCE


For questions, contact the Software Librarian above.

For technical assistance, contact the Enterprise Service Desk (ESD): Submit a ticket online, or call 358-HELP (4357).


 



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