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  + Telephone Services

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 + Voice Teleconferecing
    Service (VoTS)


 + Video Teleconferencing
    Service (ViTS)


 
 


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+ Desktop Phones

+ Conference Room Phones

+ Mobile Phones (NASA only)

+ Desktop Phone Voice Mail

+ Jabber

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+ Web Inbox

+ ITCD Home > Products & Services > Telephone Services
 
TELEPHONE SERVICES

VOIP Phone System

The phone system at NASA Headquarters uses an advanced technology called Voice over Internet Protocol (VoIP). VoIP utilizes a broadband Internet connection instead of a regular (analog or ISDN) phone line to transfer data between two parties, allowing HQ to realize cost savings and system efficiencies while offering advanced features to users.

The system is composed of desktop phones, voice mail, Jabber software, Self Care Portal, and Web Inbox. With these technologies combined, the HQ phone system allows you to access and manage your voice mail remotely or online, customize your desktop phone, and place and receive calls from your desk phone number (202-358-xxxx) when working remotely using your NASA-issued computer.

 
 
TYPES OF PHONES

Desktop Phone

In many ways, your desktop phone operates like any other phone, but it is more sophisticated, and it is connected to the HQ computer network.
+ Learn more

Image of Desktoptelephone set

Expanded Desktop Phone

For users who require access to additional lines and features, such as administrative staff who must cover calls for coworkers, the desktop phone can be expanded with a Key Expansion Module (KEM), which adds additional programmable buttons to the set.
+ Learn more

Image of Extended Desktop Phone set

Conference Room Phones

Many conference rooms at NASA headquarters feature conference speakerphones.  These specialized phones offer outstanding sound quality,  expandable microphone coverage and access to many features of the HQ desktop phones.
+ Learn more

 

Mobile Phones

Mobile devices and services are not part of the VoIP system, but are available under the ACES program.

For complete details on mobile products, accessories, and assistance with ordering, visit the ACES Mobile Services Web page.
+ View Site (NASA only)

Contact your organization's IT POC for specific guidance that may apply to your organization.

Image of mobile phone
 
 
SOFTPHONE

Jabber

Jabber allows you to make and receive "phone" calls from your NASA-issued computer using either your computer’s speakerphone or a headset that plugs into your computer. In combination with HQ’s Virtual Private Network, Jabber allows you to place and receive calls from your HQ extension from virtually anywhere that you have an Internet connection. 
+ Learn more

 
DESKTOP PHONE CUSTOMIZATION
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Self Care Portal

Using Self Care Portal, you can customize your desktop phone, forward your calls to another location, or access your desktop phone user guide.
+ Learn more

 
 
VOICE MAIL

Desktop Phone Voice Mail

Desktop Phone

Manage your desktop phone voice mail from your phone.
+ View Page

Web Inbox

Manage your desktop phone voice mail online from your computer.
+ View Site

Mobile Phone Voice Mail

Mobile devices and associated services are available under the ACES program.
+ View Site (NASA only)

 
 
 
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