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 + Telephone Services

 + LAN Drop Requests

 + Adjusting the Time on
    Computers & Phones

    (45 MB Word Doc)

 + Voice Teleconferecing
    Service (VoTS)


 + Video Teleconferencing
    Service (ViTS)


+ ITCD Home > Products & Services > Telephone Services
 
TELEPHONE SERVICES

VOIP Phone System

The phone system at NASA Headquarters uses an advanced technology called Voice over Internet Protocol (VoIP). VoIP utilizes a broadband Internet connection instead of a regular (analog or ISDN) phone line to transfer data between two parties, allowing HQ to realize cost savings and system efficiencies while offering advanced features to users. The system is composed of desktop phones, softphone, and Cisco CallManager (CCM).  With these technologies combined, the HQ phone system allows you to access your voice mail remotely, as well as place and receive calls from your desk phone number (202-358-xxxx) when working off-site on your NASA-issued laptop.

 
 
TYPES OF PHONES

Desktop Phone

In many ways, your desktop phone operates like any other phone, but it is more sophisticated, and it is connected to the HQ computer network. + Learn more

 

Image of Desktoptelephone set

Expanded Desktop Phone

For users who require access to additional lines and features, such as administrative staff who must cover calls for coworkers, the desktop phone can be expanded with a Key Expansion Module (KEM), which adds additional programmable buttons to the set.  + Learn more

Image of Extended Desktop Phone set

Conference Room Phones

Many conference rooms at NASA headquarters feature conference speakerphones.  These specialized phones offer outstanding sound quality,  expandable microphone coverage and access to many features of the HQ desktop phones.  + Learn more

 

Mobile Phones

Mobile phones are not part of the VoIP system, but are available under a different program. Instructions coming soon. 

Image of mobile phone
 
 
SOFTPHONE

SoftPhone allows you to make and receive "phone" calls from your NASA-issued computer using either your computer’s speakerphone or a headset that plugs into your computer. In combination with HQ’s Virtual Private Network, SoftPhone allows you to place and receive calls from your HQ extension from virtually anywhere that you have an Internet connection. 
+ Learn more

 
PHONE CUSTOMIZATION
custom2
custom1

Use the Cisco Unified Communications Manager (CM) Web site to customize your phone, forward your calls to another location, or access your phone user guide.
+ Learn more

 
 
VOICEMAIL

Desktop Phone Voicemail – The voicemail system for both desktop phones and softphone service at NASA HQ.  View NASA HQ Voicemail FAQs.

Mobile/Smart Phone Voicemail – Voicemail service for mobile and smart phones depends on the device’s carrier.   More information is coming soon.


 
 
 
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