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+ ITCD Home > Products & Services > User Resource Center
 
USER RESOURCE CENTER

Effective February 20, 2015, the User Resource Center is permanently closed. As a courtesy to our users, this page will remain active for 90 days.

The following matrix outlines how to obtain services previously provided by the URC:

Service New Provider How to Request Service
Application assistance
  Enterprise Service Desk (ESD) (NASA Only) Submit request:
358-HELP
https://esd.nasa.gov
ACES-managed software (standard and above-core software managed by ACES)

ACES Walk-In Tech Support

CX61

Walk-in
Above-core software managed by the HQ Software Library

Software Library

CW74

Submit request:
358-HELP
https://esd.nasa.gov
IT Security Training
IT Security Training (outside of SATERN)
  • New users
  • Users whose accounts have been disabled due to missed deadline for annual training requirement

HITSS Customer Support Team

CX42

Schedule appt:
358-0650
csat@hq.nasa.gov

CD/DVD Assistance
CD/DVD Burning

Communications Support Services Center (CSSC)

CL78

Submit request:
358-0630
http://cssc.hq.nasa.gov
Scanning
Standard scanning (non-OCR scanning) Multifunction Devices on each floor Self-service
OCR scanning

Communications Support Services Center (CSSC)

CL78

Submit request:
358-0630
http://cssc.hq.nasa.gov
File conversions
 

Communications Support Services Center (CSSC) (limited support)

CL78

Submit request:
358-0630
http://cssc.hq.nasa.gov
ITCD Customer Service Managers Submit request:
HQ-ITCD-CustomerInquiries@mail.nasa.gov
Data archiving
  • Copying PST files
ITCD Instructions & Guidelines Web Page Self-service
  • Archiving  user (home) folder
  • Archiving/moving  large or multiple files/folders
ITCD Customer Service Managers Submit request:
HQ-ITCD-CustomerInquiries@mail.nasa.gov
Guest network passes
 

HQ Library
East Lobby

Walk In
HQ Visitor’s Desk
West Lobby
Walk In
Guest Network Web page (NASA only) Visit http://itcd.hq.nasa.gov/networking-guest.html (NASA only)
IT POCs or event hosts may request unique 1-day or 2-week passes Enterprise Service Desk (ESD) (NASA Only) Submit request:
358-HELP
https://esd.nasa.gov (NASA only)
Login credentials
Pick up new user credentials Account Administration

Schedule Appointment:
358-4472

Set Launchpad password and security questions

HITSS Customer Support Team CX42

ITCD Customer Service Managers

Schedule appointment
358-0650
csat@hq.nasa.gov

Schedule appointment:
HQ-ITCD-CustomerInquiries@mail.nasa.gov

Initial login to NDC and e-mail

HITSS Customer Support Team
CX42

ITCD Customer Service Managers

Schedule appointment
358-0650
csat@hq.nasa.gov

Schedule appointment:
HQ-ITCD-CustomerInquiries@mail.nasa.gov

Personnel checkout
Drop off tokens Loaner Pool 4J65 Walk In
Drop off calling cards Organization’s IT POC Drop off with IT POC
(IT POC will call Yvonne Thomas for pickup - 358-2181)

 

ASSISTANCE
 

For technical assistance, contact the Enterprise Service Desk (ESD): Submit a ticket online, or call 358-HELP (4357).




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