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Process
User Centered Design Methods
User Centered Design Methods
Usability Test Planning

"The logical approach is the wrong way to go about understanding the needs of customers. You have to talk to them, watch them; this is the only way to understand their interests, their motives, their needs."

- Donald Norman
Usability Process

Usability Test Planning

Post-test Questions
  1. What are your overall impressions of the Web site?
  2. If you had to give the site a grade, from A to F, where A was exemplary and F was failing, what grade would you give it, and why?
  3. Name three words or characteristics that describe this Web site.
  4. What are the three things you like best about the Web site?
  5. What are the three things you like least about the Web site?
  6. If you could make one significant change to this Web site, what change would you make?
  7. Would you return to this Web site on your own in the future? Why/why not?
  8. What would entice you to return?
  9. Are there materials you would like to see added to the Web site? Which ones?
  10. Would you recommend this Web site to a colleague? To a friend?
  11. Do you have any other questions or comments about the Web site or your experiences with it?

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